Shop Talk

😁

WHATS THE POINT IN US EVEN HAVING POLICIES? WHY SHOULD WE EVEN BOTHER WITH ANYTHING IF THERE IS A SUPERVISOR ABOVE US THAT WILL CRAP ON ANY POLICY WE'VE RECITED AND BEND OVER A CHAIR FOR THE CUSTOMER.

DONT LIKE YOUR PHONE? THREATEN TO CANCEL AND WHINE LIKE A THREE YEAR OLD. SURE WHY NOT!!!!

DONT WANT TO CALL BACK, THREATEN TO BLOW UP A BUILDING...WHATEVER YOU WANT SIR, JUST DONT KILL US ALL...


GOD I HATE PEOPLE

And it was at the Cheers bar 😳 . Yea I am bored how is everyone else today?

....like i was promised

and he comes across a particular one that has supposedly already been removed (though not properly, since it's still showing on our list of old letters to clear). Just out of curiosity we look up who it is that supposedly removed it, but did it improperly....

It was my old supervisor. 😳

FAIL!!!!

It's always so cold at work my high beams are always on

Just had a customer 180 on me in a call went from totally nice to rager and then back again... freaks me out when they have multiple personalities.

With a couple lines underneath it...

What am I supposed to put there?"


True story.

stink up your cube then have to call your mgr over for an override? 😳 🤭

I AM KING KONG ON CRACK!!!!!!!!!!


I WILL BE YOUR BOSS SOON!!!!!!!!!!!


DAMM I'M GOOD!!!!!!!!!



that is all

Customer: Is there no way to make the payment online? Also, I was never told up front about the $50 deposit. I believe I can take legal action for you doing that.
Me: I'm afraid the deposit cannot be paid online. At the time of placing the order, the deposit may not have been able to be determined
and required further verification.
You: It didn't even say anything about a POSSIBLE deposit. It spelled out all my costs, and a deposit was never mentioned.
Me: I'm sorry to hear that.
Me: Would you like help with anything else today?
Customer: Nope. But I'll be contacting the BBB about your hidden fees.
scheme


*reads terms and conditions*
"deposit, in most instances between $50 and
$750 (but sometimes up to $1000), may be requir...
(continues)

Just had a lady call in, upset that our IVR wouldn't take her check over the phone. I told her I'd be happy to help, turns out, she didn't know her routing or account number, and didn't have a check....

So I took fifteen minutes taking a debit card.

Customer calling just to say thank you for the service we provide her!! How very unusual.
🙂
Anyone else got a thank you call before?

Custy's User name in billing sys was "Sandra Poopachute" 🤣 🤣 🤣 🤣

Calls coming in but no tools to use! 👿

Me: Thank you for calling [xxxxx], how can I help you?

Cust: I'm, uuuuuhhhhhhhhhh.....calling about, ummmmmmmm....this uhhhhhhh...letter? I got in the, uhhhhhhhhhhhh... mail? today??! It says uuuuuuuuhhhhhhh...something here about........uhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh hhhhhhhhhhhhhh wait a minute, I hafta go, ummmmmm, get it..... *5 minutes of papers rustling and being pushed and thrown about in the background*




After the 25th call like this I want to bang my head into the wall repeatedly..

Put in his 2 week. He has basically given up and slacking. It's just making it harder on me. 👿

Thank you for calling Sprint
My name is ----
May I get the mobile number you are calling in about.

Customer (Male) Oh Sorry, I'm having sex outside and the phone must of brushed againest something and dialed you
I am so sorry but I need to get back to it

Rep
Well if Sprint was to contact you with a random survey would you say I resolved the reason for your call

Customer - Yeah sure Got to Go

Sucka?

said something to a customer, and the second it left your mouth you think "Oh $%*#, I shouldn't have said that!"