Shop Talk

one of the bosses saw me post and save this on a customer's account:

screw you customer, shove your EVO in the a$s, let's see if it fits snugly there, alright? i'll make it vibrate for you!

time to write a resignation paper.

have a power outage at a call center

I'm one of those crazies that actually likes my job. Surprizingly this month I'm 3rd in sales out of almost 200-dumb luck I swear. I am good at what I do and am extremely helpful as I've workde in different departments and have the knowledge to perform miracles.

But today....
I just had 2 minis of bacardi just to get by and had to take extra breaks so noone would get hurt. Call centers are brutal. Rough day

what's the best non-work advice that a customer gave you?

such is the fate of employees. so sad, so sad ... 😢

Just had a lady return a new line that I sold her yesterday because she went to another store to buy an accessory that we didn't have and found a better deal.

So lets hear it retail reps...
What has been your most infuriating/ridiculous return

Such an AWESOME way to start my week!


😁

...can totally screw you over 😁

that is all.

Getting on and yelling "I NEED HELP NOW" in all caps when I don't answer within 10 seconds is not going to get me to answer faster. It's going to make me take my sweet time and the full 60 seconds I am given to respond. Oh, wanna try someone else? Yeah, most everyone is slower than me. Sucks for you.

Customer doesn't like AT&T pricing and gave me a bad WAVE. Imagine that. 🤣

Me: What's the name on the Account?
Cust: (gives Name)
Me: May I see your ID?
Cust☹️pulls out Drivers license puts it down and shows me Carry Conceal Handgun Permit)


Really? why must people insist on doing this?
Are you trying to impress me that you have a gun permit?
Or are you trying to threaten me in to repairing your phone by making me think you may shoot me if I don't fix it?

Me: Thank you for calling ________ this is __________. May I have your first and last name please?
Cust: Yes, its 443-***-****
Me: 🤨

Me: Are you an exisitng customer or calling to join _________ today?
Cust: Yes
Me: 😳

*bangs head on desk*

As seen on http://basatneelectronicsscam.com/

Meet Ammartech Inc. Owner Ammar Aboulnasr

A Canadian supplier of mobile electronics.

Located at

2 Robert Speck Parkway, Suite 764
Mississauga, ON L4Z 1H8
Canada

In my first dealings with Ammar it was all Refurbished devices. He was one seller that actually had a higher quality product so we decided to try to move these “hard to sell” refurbs in a way that would appeal to the customer. Our first deal was 5/29/09 for a small 3 pc order. This went fine. We started to do more and more with Ammartech as the items seemed to be of quality and customers liked that. A few were sent back for bad pins and some had a speaker issue, some were scratched, but overall not too bad ...
(continues)

Me: In order to better assist you, I will need to ask you a few questions.
Me: May I have your first and last name please?
Me: Are you still with me?
Customer: sorry got lost somehow my name is blah blah.

🤨 you are in a chat..how do you get lost?

Effffin bored. Out in 14 mins 😎

Me: Thank you for calling ______, my name is _____, how may I help you?

Cust: Yes, what company did I just call?

Me: (Thinking she just listened to about three minutes of recordings about the company while waiting on hold, AND I just told her) 🤨 ...... Ma'am, you just called _____.

Cust: The cell phone company?

Me: Yes, ma'am.

Cust: So I just called ______, right?

Me: Yes, ma'am, you did. May I have your cell phone number so I can look up your account?

Cust: No, that's ok. I have _____ (Rival company), so I don't know why I called you. *click*

Me: ...... 😕




I am SOOOO confused right now. So why did she call me and how did she get the number for my specialized department in the first place???

if I had a rocking chair as a seat at work.


or NO. A SWING 😳

when they come in I get the can of febreeze. Any one else has some good storys of customer funk in the store?

who is here?
Which store/call center you're at?
What time is it for you now?
What time you get off?
What you'll be doing after?

Literally 30 minutes before close, BAM six lines sold.