Shop Talk

DO NOT WANT

I am blacking out the numbers and letters on my keyboard so hopefully they'll quit stealing my desk

Me: What day would you like this to take effect?
Customer: I CAN PICK THE DAY?
Me: Yes, sir. Up to seven days.
Customer: THAT'S AWESOME. (talks to chick in the car) I CAN PICK THE DAY UP TO SEVEN DAYS, SO I CAN PICK THE DAY I LEAVE OCTOBER 10.

and its a freaking disconnect /facepalm

Please stop telling customers that upgrade fee can be waived through CARE or I'll send them back to your store.

is a joke.

Any other VZW indirects having trouble pulling up prepay accounts in eroes? We haven't been able to all week, and no one seems to know why. ☹️

They're playing musical queues at work again.... guess who got voluntold that she was going to something new, starting today? After "training" of course, which with this place will probably be a grand total of three minutes. 👿

Had one of these earlier today, that literally made me look atound for the nearest cliff to jump off of.

Dude was looking for anything and everything he could to start an argument with me, and there was absolutely no reasoning with him.

C: I was told by care that you guys have deals on your plans. Why don't you have deals on your plans. WHY DID HE TELL ME YOU DID!!!!

Me: I'm very sorry that you received information misleading you to the conclusion that our prices are lower than they are. **Also how the *%$!? am I supposed to the why "That-one-guy" gave you this information when I wasn't even present for said conversation.**

C: Your prices are too high. You have the power and the advanced technology to lower them, but you don...
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when's the iPhone5 coming out?when's the iPhone5 coming out?when's the iPhone5 coming out?when's the iPhone5 coming out?when's the iPhone5 coming out?when's the iPhone5 coming out?when's the iPhone5 coming out?when's the iPhone5 coming out?when's the iPhone5 coming out?when's the iPhone5 coming out?when's the iPhone5 coming out?when's the iPhone5 coming out?when's the iPhone5 coming out?when's the iPhone5 coming out?when's the iPhone5 coming out?when's the iPhone5 coming out?when's the iPhone5 coming out?when's the iPhone5 coming out?when's the iPhone5 coming out?when's the iPhone5 coming out?when's the iPhone5 coming out?when's the iPhone5 coming out?when's the iPhone5 coming out?when's the iPhone5 coming out?when's the iPhone5 coming out?w...
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Does anybody have or know of where to get a list of the cell phone related trade shows in the US?
Thanks

Customer: "Yeahh....sooo I just got this here letter in the mail that said I need to take two IDZ down to a store. What does that mean?!?!?!"

Me:"..... 🤨 It means you need to take two forms of identification into your local ___________ Retail store so that we are able to complete your application for service and hopefully get your new account established."

Customer: "I don't get it."

😕

CAN'T. HANDLE. THESE. MORONS.

that loaf around here on a slow day *AMAZE* me.

Yesterday, I left my phone in aftercall for 30 minutes. Completely accidental.

It screwed epically with my stats, and no one came over to fix it while I was away.

Of course, after one of the most bend-over-backwards-for-a-hillbilly-who-doesn 't-have-a-card-for-his-1-cent-phone type situations ever, 1 minute of aftercall with me trying to get myself back together after a few second of fuming resulted in someone, who was NOT a supervisor, mind you, being like..

"I NEED YOU TO AUTO IN. WHAT ARE YOU DOING."

death.

/scene

can anyone tell me how to change the alert tone for MMS messages on a treo 700w.....I can change all other tones and ringtones..but can not find a way to change this alert... thanx for any info

Where is the bathroom?
When is the Iphone5 coming out?
Where is Macys?
Where is Abercrombie?
Where is the bathroom?
*smack*

What?

Me: For personal reasons why do you want the iphone?

Customer: Because it's universal...

Me: Ok... (That answer made no sense and had no backing to it.)

Customer: I know you guys are suppose to sell android over the iphone but I want the Iphone.

Me: Actually sir, we don't sell the iphone so yes, we sell android over the iphone every day. If you want the iphone that's your choice I am not going to put you into a phone you don't want.

Take that!

Do any of you know this woman?

Called in yesterday with a guest to see about a microcell. She had coverage at her home, new phone didn't pick it up, and it was bad enough to switch. She wasn't into paying $200 for a microcell so I was going to see if we could get one at no cost.

Me: Hi, my name is hombre07, I am an authorized retailer and I have custy on the line with me, she is having some service issues at home and we wanted to ask some questions about them.

Rude rep: AT&T does not guarantee coverage in your home area 100% of the time.

Me: Right, I know that, but we can still ask questions to see why it's like that and see if we can do anything about it. Maybe a warranty claim, or a SIM card, or a degraded tower, or a Microcel...
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Halfway through his billing cycle, has used 18 whole MB of data, and is adament about keeping his unlimited data plan even though he wants tethering for a couple weeks and adding tethering plan then downgrading to 200 MB.

Instead, he's gonna waste $80 on a prepaid card and spend $50 for a month of wireless service.

I just wanna strangle him for being an idiot.

His name was Hee Roe. 🤣

and got fired by the manager for, "disrupting the call center."

He had put in his two weeks notice and Thursday would've been his last day. They gave him the next two days off with pay.

Gonna miss you man! Hope the new job works out!