Shop Talk

So, I'm driving my co-worker to work this morning. By the way, her and I work in Insurance, not the Wireless industry...

I can't help but overhear her talking out her neck on her phone- quite loudly- about the iPhone..

"You got Sprint? Yeah I got Sprint too. They comin' out wit da iPhone 5? Yeah I went to da store da other day and da girl there showed me a picture of the iPhone 5 and I was like 'Really?' and she was like 'Really!' and I was like oh wow and then she was like oh yeah and then she was like... oh what, it's the iPhone 4? Oh, wait what? Now is that the iPhone 4 F as in Fred or S as in Shiniqua? Oh really? I'm like wow, are you like wow? 'Cause if you're like whoah I'm a be like whoah and then my friend Latanyatoy...
(continues)

when everyone comes up to the kiosk looking at our demo phones, they find it necessary to turn on 4G, wifi, GPS and Bluetooth as if it is needed right there and then??

There is no wifi around us, our 4G doesn't penetrate these mall walls, your not on the map so why do you need GPS and are you syncing up your bluetooth to my demo phone??

🤣

Some questions can just not be answered I guess.

CUST: The previous rep said I could get the iphone4s for FREE?
ME: Say what again?
CUST: Yeah, she said it's free.
ME: ..and you honestly believed that,sir?

Customer: I have Dish right now, but am leaving only because they Gave Obama his own channel!

Alex: Oh wow, that's interesting. =/

Alex: There's a lot of conversation around him right now in general.

You: Thats the first you heard about that?

Alex: Yes, it is.

You: Channel 73 on dish

You: Just burns me up.. sorry

Alex: No problem, I totally understand your frustration.

Alex: At least his reelection is coming up soon so we can do something about it.

Alex: I'd be happy to help you through the next few pages of your order. How does that sound?

You: Yup!

You: ok






bahahaha sale!

Sales Rep: "And are you going to be the one to verify?"
Me: "Are you going to transfer?"
S. Rep: "No, he's not a customer yet."
Me: "Well when he is a customer he'll have to call in to my department and we'll collect the information needed."

if you're calling about the iphone, i'll blow ya faze off biatch 👿

Sorry, but another rant here. Heres some background

I am working my 7th consecutive day, every shift is between 7-9.5 hours. This is my third different location in that span, and its in a somewhat wealthy town, so everyone here thinks they're rich and important and have a very condescending attitude. Here goes:

Customer (lady and her 25ish year old daughter) is staring at phone display.

M: can i help you find anything?

C: I'm looking for att phones

M: You have found them (point directly in front of them) do you have service already

C: Yes, i have att and am looking for a new phone, maybe a flip phone.

M: This is our flip phone, $20, blah blah blah, are you eligible for upgrade?

C: Well its my daughters phone, but we j...
(continues)

sure whine alot.

even sups and QAs are taking calls 😳

If you are going to transfer a customer, at least stop us while saying our opening script before trasnfering so it's not "Thank you for calling the military suspen-" *hold music* and then have to repeat myself.

Morons.

Iphone 4s releases on the 7th at 12:01am PACIFIC TIME. IT IS AVAILABLE FOR PREORDER ONLINE ONLY.

Last time I checked Pacific time was not east coast.

Yet here they come....I WAWNA ORDA THAT IFONE!!!

👿 👿 👿 👿 👿 👿

NO

For anyone who is familiar with Sprint and Everything Plus Referral accounts. I just had a customer that wanted to pre order the iphone on the website. I explained the complications with that and his SERO plan. After explaining things he told me, word for word. Change my plan. I want to pay $20 more per month for absolutely nothing.

someone with the last name 'niggeman'. 👀





*The* most uncomfortable phonecall I've ever had. I'm also convinced that the customer care agent I lost touch with actually purposefully hung up on me because it was evident that he refused to say her last name.

We're doomed 👿



Gimme the iFone!!! Gimme the iFone!!! Gimme the iFone!!! Gimme the iFone!!! Gimme the iFone!!! Gimme the iFone!!! Gimme the iFone!!! Gimme the iFone!!! Gimme the iFone!!! Gimme the iFone!!! Gimme the iFone!!! Gimme the iFone!!! Gimme the iFone!!! Gimme the iFone!!! Gimme the iFone!!! Gimme the iFone!!! Gimme the iFone!!! Gimme the iFone!!! Gimme the iFone!!! Gimme the iFone!!! Gimme the iFone!!! Gimme the iFone!!! Gimme the iFone!!! Gimme the iFone!!! Gimme the iFone!!! Gimme the iFone!!! Gimme the iFone!!! Gimme the iFone!!! Gimme the iFone!!! Gimme the iFone!!! Gimme the iFone!!! Gimme the iFone!!! Gimme the iFone!!! Gimme the iFone!!! Gimme the iFone!!! Gimme the iFone!!! Gimme the iFone!!! Gimme the iFone!!! ...
(continues)

Me: Your contract end date is....
Cust: How is that possible...
Me: Changing your plan to promotional rate plan extends your contract (tmo).
Cust: How do you know I changed my plan, you weren't there. Pull up on your computer and show me.
Me: (trying to figure out how to do pull ups on a computer is rough btw, anyways...) It shows that you changed the plan on this date.
Cust: You are assuming I changed my plan, you don't really know.
Me: /facepalm. I wasn't employed with the company back then but all I can see is what the screen is displaying.

No early upgrade, no special discounts, no deals...


😛



and one more thing, Pay for it upfront!!! Take it or leave it biatch!!! 😈

Y U NO USE WEBCHAT?


I'm aaaaaaaaaaaaallllll aaaaaaaaaaaaalowwwwwwwwwwwwwwwwwwwwwwwwwwwwww wwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwww wwwwwwwwwwwwwwwwwwwwwwwwwwwwnnnnnnnnnnnnnnnnn nnnneeeeeeeeeeeeeeeeeeee

👀

that is all

Stop the iPhone calls!!! 👿