Shop Talk

New associate forgets to leave your keys at the kiosk.

Just got the November and December calendar with the extended hours for the mall. Don't really know how I am going to make an effective schedule now. Open 7-11 every Saturday from Thanksgiving to New Years Eve. Anyone Else have ridiculous hours this year??

After reading all of your interactions with customers, I almost want to say that I fear for my life. I have not had much customer service experience in my life time. I'm scared of the stupidity that awaits me in the future.

So.... they recently changed my goal at work from 3.2 an hour to 7 an hour. I told my sup that that's fine if all we're getting is address changes or payments, but when we get complaints or billing issues we have to research them and that takes a while sometimes. Answer I got? Don't research them before calling the customer. 😳

I'm expecting a conversation to go like this...

Me: Hi, Mr. Customer, I'm calling about an letter we got from you...

Customer: Yeah, so what are you going to do about it?

Me: Well, I haven't actually researched it yet...

Customer: Then what the HELL are you calling me for????? Call back when you've got answers! That's why I wrote to you in the first place!!!*click*

And because of policies I have to...
(continues)

my first day back since my wedding last week. I was fortunate enough to just miss the 4S launch and chaos. I have come back to peace, quiet, and a lack of iPhone stock.
So, the question is: how long before I get the guy that's pissed I don't have iPhones?

Anyone wanna make a wager? Lol

really ask for cell phones for free as much as you gais say they do? Or just an over exaggeration

Customer: Why my order has been cancelled?

Me: According to our records, Sprint was unable to authenticate your details on this order and as a result, the order has been canceled. You may place a new order, however your order may go into a queue where you will have to contact our Pending Department, as I see 6 notations in regards to agents advising you to contact our Pending Department, but they were never contacted and the order had to be canceled.

I guess those 6 agents, 1 being me, telling you to call wasn't enough..

ME: can i have your wireless number area code first?

CUST: my wireless number and my home number are the same, which one do you want?

🤨

since the iPhone. 🤤

I never post anymore because they JUST. KEEP. COMING.

*pow* 👀 😲 😳

...

so sad.

These forums are active again!

IRTS for everyone that clearly can't look up the policy on how to do something.

I'm banging my head on my desk right now. Please ignore the pool of blood.

😕 ?
😎 ?
👿 ?
😈 ?
☹️ ?

i wanna shove that iphone inside her a$s, and make it vibrate so BAD she'll ask for more! 😈

hahahahaha! 😈

Would you want a "fancy smart phone" without the data? Whats the point?

So, I just overheard a conversation one of my friends had with a customer.

Friend: Hi, this is C with ______ customer service, calling to verify your address - (gets cut off)

Cust: Who??

Friend: C, with _____ customer ser-

Cust: I don't know you.

Friend: Well, sir, I'm with _____

Cust: You could be Santa Claus for all I know! I'm not talking to you!!

Friend: No sir, I'm C., not Santa Claus. I think I would know if I were Santa. I'd be wearing a red furry suit, and I'd have a lot more stuff in my house too.

Cust: Well, you're not God, so I'm not talking to you. *click*

When customers but their phones at the corporate store then come here for support because "we are nicer". Then buy your phone here and stop wasting my time!! 👿

a guy called in today. He started his service 3 days ago. He got the new iPhone 4S w/ AppleCare+.

And now...




he lost his phone!

poor little guy crying like a baby. lost/stolen iPhone not covered. 😳
He's definitely SOL

Stupid stupid stupid.

"you want the new iphone? we want the one in your pocket!" This is an epidemic. I dont want it but I enjoy the money the hype brings me.

p.s. 155 bucks for mint condition iphone 4 with original accessories. not gonna help much with a 750 dollar phone.

my hands will be pretty when I'm flipping off my computer screen