Shop Talk

Cust: Wait, NewsCorp owns Direct TV? Nevermind, Don't do business with newsCorp

Cust: good thing I checked

me: NewsCorp does not own us, they have stakes in our Company.

me: DIRECTV is the number 1 in customer satisfaction 11 years running among the largest national cable providers.

cust: doesn't matter. My money goes to companies that are not involved in propaganda, mis-information and hell bent on the destruction of America

me: Just to put things in perspective for you, just by getting TV service is providing money to NewsCorp as they own Fox. So that company is paying them for giving you fox programming.


cust: Right, and fox news is the propaganda wing of the oligarchs.

me: Just by getting TV service gives them ...
(continues)

😢

6 new 5 ups I can't sell bc of no stock. 👿

So I heard a few things about the upcoming iPhone 5...

1) I hear it has a pull out virtual laser keyboard. It also comes in many different colors... "popular" colors may result in additional cost (i.e. $99.99 extra)

2) Mind dial. Think of someone's name and it dials that person for you. No button pushing/swiping required

3) Secret access. Set security on your phone so in order to unlock it you stare into the camera lens and it scans yo' eye so you can get all up in there.

4) Free Navigation to the nearest Apple store. All other GPS Navigation subject to a $5 fee per use and $0.10 per mile.

5) The first 100 people to preorder device receive the newest Angry Birds game, featuring 16 new birds... never to be seen again!
...
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How many different ways do I have to use to explain to you why your husband has to come into the store to add the new 2 year contracted line to your account for your foreign exchange student?

And the magic number is.......

...
...

FIVE! Five different ways before she grasped the concept. Thank you, American Soccer Moms, for being so stupid!

So a customer said someone at the store informed her she can setup a new account here even if she had a canceled account with balance. All she needs to do to avail that is to call telesales and inform the rep about the amnesty program.
Either the customer or the store rep is making up such a story. What kind of an idiot would be willing to forgive you for your $1000+ debt? Unless you're ruining your own business.

End of rant.

(I wanted to cross post this where I know employees of wireless companies come to, hopefully some of you can provide some help)

A little background on my situation and what I'm looking to do. I will be marrying my fiance in February. She is Canadian, I'm American. We will eventually be living in the Vancouver area when all is said and done. We're both looking into the government issues and checking our options out. I currently work for one of the cell phone providers in the call center and been here for 9 years with this company. I am looking to get a job with one of the big three carriers in Canada and I know all three have call center locations in Vancouver. I've been through most positions within the call center from agent to superviso...
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Me: What can I help you with, sir?
Cust: What?
Me: What?
Cust: WHAT?!
Me: What?
Cust: WHAT!!
Me: What?
Cust: WHAT!!
Me: What?
Cust: WHAT!!
Me: What?
Cust: WHAT!!
Me: What?
Cust: WHAT!!
Me: What?
Cust: WHAT!!
Me: What?
Cust: WHAT!!...


This conversation may or may not be real. 🤣

I was put into email care with NO warning. Literally. I finished a ticket for a different queue, clicked next, and got an eticket. I haven't been in this queue in weeks, and was only trained a month or so ago. I HATE ecare, because I work the escalated queue when I'm in it, meaning EVERY SINGLE customer is PISSED by the time they get to me.

So, out of my last ten customers, I've been cursed at by nine of them, told I was a horrible person by seven of them, and transferred six to a supervisor.

I don't like getting yelled at. I know no one really does, but it really stresses me out like crazy. I'm a fairly laid back person, and being yelled at, even if I know it's not really me personally they're pissed at, stresses me out, and when I g...
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Today my customers have been saying some strange things to me.


1. I am currently on a ladder can I call you back later

2. *Jokingly* Can you put my bill in Ebonics

3. You made my wallet feel good

4. Are you sure you work for Sprint?

a customer called in to add a 2nd line. She have a Samsung Epic on her 1st line with $69.99 plan + $10 premium data + $8 Insurance

For the line she's adding, she wants the same phone for free and expecting the plan for the 2nd line $9.99 per month. Oh, and based on credit check there's $100 deposit to add a line on her account.

Eff you customer!!! 👿

Cust: What?! I can't do upgrade every year anymore? are you sh*tting me?
Me: No sir, I'm not sh*tting you. I'm just telling you the truth.

any remedies?

Do yourself a favor and don't ever tell me that you've experienced nothing but problems in my store when I tell you that I can't call an Apple store to see if they have the 4 iPhones you want.
First, I'm an AT&T AUTHORIZED RETAILER. Second, I've been nothing but nice to you the 50 million times you've come in here with your screaming children with all your nonsense, AND you've never bought anything here in the first place! 😡




/rant

Customer: I DONT WAS GO ON DID MY BE GIVE ME THE WRONG ORDER NUMBER

My thought process - "I don't speak your booga booga langauge."

those of you that work AT The really big phone company, can you guess what I'm talking about?

"Mikey called in about a customers 4G device that was not activating. Mikey was very professional on the phone in TS this problem and patient while we made sure that we tested all aspects of the device and SIM card. He tested the SIM card in the same model MiFi and the SIM activated right away and was going to exchange the device out for the customer. It was a pleasure working with Mikey on this issue and wanted to thank him for being an asset to [company] and [indirect]."


Names have been changed to protect identity.

So my job totally screwed me today after we just did a shift bid and I got my morning shift. So the shifts start on Sunday and they pull me aside today and change my shift without me approval. So I am alittle upset to say the least. 👿 👿 👿 👿 👿 👿 👿

Its three weeks average?

again 😁

This just happened to an agent within earshot of my desk. All I have is one side of the conversation.

"OK, sir. Now I'm going to call your phone and test to make sure that the voicemail is working. Don't answer the phone... I'm going to leave a test voicemail and then come back to this line, OK?

...

OK, sir... I need you to go back to the other line and I'm going to call again. I need you to just ignore the call and let it go to voicemail this time, alright?

...

Alright, sir... you didn't answer? OK, well... somehow the phone got answered... can you maybe leave it on a table or something and then step away from it?

...

...OK, well I just don't know what's going on with this. Somehow the phone keeps getting answered...
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