Shop Talk
How long as your training?
two weeks, then two weeks in "Learning Lab" where we were live on the phones but had access to extra help.
A few classes after mine they moved to six week trainings. Now I think they're back to four.
A few classes after mine they moved to six week trainings. Now I think they're back to four.
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Mine was 8 weeks, 3 in the training building, then to the phones for a few days, back to training building, phones for a few days, and so forth. The last week is solid on the phones in regular queue but with extra help if needed.
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2 weeks and another week after that taking live calls for 5 hours per day with supports
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A month (last November) then thrown into live chat just in time for the holidays. Start us off with 2, then bump us up to 3 when we're comfortable. I got bumped up to 3 because I got bored with just 2 and was talking too much in the main chat room, helping the other newbies x.x
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You think any of the introductory bs for a cell phone sales job will help you?
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It doesn't. I almost died the first day and couldn't help but think "none of that training prepared me for this." It's like they train you for the ideal interaction and just figure you'll cope with bad customers.
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that first DING in your ear is like a neuralizer
Ding!
Thank you for calling...........(hey where are we?).ATT...
My name is.......(looks at nametag) pronounces it upside down and backwards
Customer: WHAT KIND OF NAME IS THAT!...IS YOU ONE OF THOSES INDIANS FROM CHINA!
(Later)..SOBS...
🤣
Ding!
Thank you for calling...........(hey where are we?).ATT...
My name is.......(looks at nametag) pronounces it upside down and backwards
Customer: WHAT KIND OF NAME IS THAT!...IS YOU ONE OF THOSES INDIANS FROM CHINA!
(Later)..SOBS...
🤣
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