Shop Talk
A master of accents?
There's a girl who sits two seats behind me in my call center, who is doing something that makes me want to bust out laughing.
Earlier yesterday, she was talking on the phone like normal.
Then out of the blue, she starts sounding like a straight-up southerner, with the "Y'alls" and the drawn out accident..
Then later yesterday and this morning, she pulls out the Jamaican accent. I swear, she sounds just like friggin' Miss Cleo (remember her?)
So I asked her about it. She said she switches it up whenever she gets bored to make the day go by faster. She also said that she's never gotten "dinged" by the Quality scoring people for doing it either.
So I wonder what would happen if next call I get I act like those Discover ...
(continues)
Earlier yesterday, she was talking on the phone like normal.
Then out of the blue, she starts sounding like a straight-up southerner, with the "Y'alls" and the drawn out accident..
Then later yesterday and this morning, she pulls out the Jamaican accent. I swear, she sounds just like friggin' Miss Cleo (remember her?)
So I asked her about it. She said she switches it up whenever she gets bored to make the day go by faster. She also said that she's never gotten "dinged" by the Quality scoring people for doing it either.
So I wonder what would happen if next call I get I act like those Discover ...
(continues)
14 replies
filipines telesales....................
wonder how they figure they can get the cust an iPhone for free....... really hmm tell me how
9 replies
10 replies
OMG PLEASE!!!!
PLEASE STOP TELLING CUSTOMERS THAT TELESALES CAN SEND THEM REPLACEMENT ACCESSORIES FOR FREE!!! WE. CAN. NOT. DO. THIS!!!!!! Our systems make it physically impossible!!!!
👿 👿 👿 👿 👿
👿 👿 👿 👿 👿
*facepalm* *facepalm* *facepalm* *facepalm* *facepalm* *facepalm* *facepalm* *facepalm* *facepalm* *
ow
work is hazardous to my face
work is hazardous to my face
6 replies
No wireless customers are immune from stupidity
I've been with my girlfriend on-and-off for over two years now (I took Sprint calls for most of that time, so she learned a few tricks from me), and we're in a bit of an impasse right now. In these situations, the fact that we have different views on texting (I live by it, she hates it) usually gets brought up to light, which brought us to this nice tidbit this morning:
-GF: Well, I have to go and plug my phone up, because it's dying since I spent the whole morning texting;
-Me: Yes, that's exactly why it's dying. Texting. Because everybody knows that texting kills your battery BAD;
-GF: Well, yeah, of course. It drains the battery worse than talking on the phone...
............................................_ _______
...
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-GF: Well, I have to go and plug my phone up, because it's dying since I spent the whole morning texting;
-Me: Yes, that's exactly why it's dying. Texting. Because everybody knows that texting kills your battery BAD;
-GF: Well, yeah, of course. It drains the battery worse than talking on the phone...
............................................_ _______
...
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What part of "You weren't charged" do you not understand?
Customer: i oderered it yesterdaqy and i was told it would be here friday i will cancelte account
Customer: i paid an extra 12 dollars for next day shipping
Customer: i havent had a phone for over 3 days because of the hassle with sprint
Customer: he didnt put in the order when he was supposed to know im losing business because of it
Me: I'm afraid I am showing the order was placed 12/1/2011, today, and the shipping charge was waived on the order. If you were looking to canceling service, I will have to refer you to our Escalations department. Please note you will have to wait until you receive the phone to cancel the line of service.
Me: I'm sorry to hear that.
Customer: so he didnt put next day shippiong//>??
Customer: the shippin...
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Customer: i paid an extra 12 dollars for next day shipping
Customer: i havent had a phone for over 3 days because of the hassle with sprint
Customer: he didnt put in the order when he was supposed to know im losing business because of it
Me: I'm afraid I am showing the order was placed 12/1/2011, today, and the shipping charge was waived on the order. If you were looking to canceling service, I will have to refer you to our Escalations department. Please note you will have to wait until you receive the phone to cancel the line of service.
Me: I'm sorry to hear that.
Customer: so he didnt put next day shippiong//>??
Customer: the shippin...
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1 reply
Wth
Customer: my number is xxx-xxx-xxxx
wait, let me just park my car I'm driving...
Oh no!!!
*crashing sound*
*call dropped*
wait, let me just park my car I'm driving...
Oh no!!!
*crashing sound*
*call dropped*
3 replies
First time ever getting this answer..
Me: I was able to locate your order. Before we continue, I will need to
authenticate your account. The following questions are designed to prevent
fraud on your account.
Me: May I ask what device(s) were placed on this order?
Customer: online
Me: Please re-read my message and then read your message and you will understand how I feel about you right about now.
authenticate your account. The following questions are designed to prevent
fraud on your account.
Me: May I ask what device(s) were placed on this order?
Customer: online
Me: Please re-read my message and then read your message and you will understand how I feel about you right about now.
Don't call me if:
Don't call me if...
-You are deaf and you feel the need to scream in my ear because of it.
- You are insane.
-You are too busy yelling at someone in the room there with you
-Your kids are running around screaming and blowing holes in your walls and I can't hear you.
-You are going to tell ME that I'M wrong when YOU are the one calling ME!
-You are going to chew your bag of potato chips in my ear, like a freakin' cow.
-You are going to eat your lunch/dinner on the phone in my ear, smacking your lips and sucking on your fingers at the same time.
-You are going to burp very loudly in my ear.
-You are going to speak English to me and speak "your language" to everyone behind you where you are, and if you laugh, I WILL FIND YOU!!!
...
(continues)
-You are deaf and you feel the need to scream in my ear because of it.
- You are insane.
-You are too busy yelling at someone in the room there with you
-Your kids are running around screaming and blowing holes in your walls and I can't hear you.
-You are going to tell ME that I'M wrong when YOU are the one calling ME!
-You are going to chew your bag of potato chips in my ear, like a freakin' cow.
-You are going to eat your lunch/dinner on the phone in my ear, smacking your lips and sucking on your fingers at the same time.
-You are going to burp very loudly in my ear.
-You are going to speak English to me and speak "your language" to everyone behind you where you are, and if you laugh, I WILL FIND YOU!!!
...
(continues)
1 reply
Spending almost an hour trying to convince somebody for a sales commission
and they say they have to speak to their spouse first?
Worse than blue balls.
Worse than blue balls.
1 reply
My company explicity lies to every training class
that ever comes through here. These stupid effers at Asurion "Garuntee" that all scheduals will have 2 days off in a row everytime, unless you want it otherwise.
BULL F***ING S***
BULL F***ING S***
3 replies
If you are a moron, and need someone that can repeat themselves over and over and over...
press one, and we will get you over to Mossberg.
1 reply
6 replies
1 reply
"Um yeah I placed my order yesterday
but I didn't even look at the plans, can you help me with my plans and maybe explain them all to me so I know what I got herpdaderp" -- NO.
14 replies
