Shop Talk

Ok so right now me and my gf have androids with cricket (ascend 2 600 MHz) a phone that is behind but works for us. Anyway, today after work I will be going to switch to ATT and get me and my gf new phones. I know everything there is to know about our plans and the gen specs on phones. But but not sure which phones to get for me and her. She wants a touch screen smart phone (no keyboard) that doesn't have a huge screen. Her favorite thing to do is download music. Me I want a large touch screen smart phone. I Basically don't use my phone often for much of anything, but I do like downloading games and music as well, opinions would be very appreciated. Thank you

1st call for today:
A man calls in saying he's an existing customer, gave his number and started ranting.
He ordered a phone yesterday so was supposed to get it on monday. But his number was ported over today so he have no phone to use.
I asked for the PINcode, he's refusing to give any saying he don't remember setting up one. He demanded a sup.
*"What can a sup in telesales do with this?"*
I tried to patiently explain that in order to help him, I need to authenticate this account.
I asked him the security question.
Customer: "We're not going anywhere with this. Put your supervisor on the line."
ME: (Trying my very best to stay calm) "Let me try to find a supervisor that might be able to help you without authenticating your acco...
(continues)

Customer called in today and was wanting credit. She gave the agent the story of how she is unemployed and needs help. Okay this is fine hard times and all. However agent noticed she had an employee discount on account. Suddenly customer did not want to complain or argue no more. I thought this was funny.

flood me with a bunch of questions at once and proceed to not shut up and attempt to answer their own questions incorrectly



fah




q

ME: What you see on our site is exactly what we offer. I can send you a copy of what is indicated on our site. How does that sound?

Customer: I am with you and want to know why you do not note or place an * by NO Start Up Costs a

Customer: Your sites says no Start UP COST is exactly what it says? Either you are blind or dumb

CUSTOMER: It does not tell me at all there is a limit

ME: If I am typing that means I am not blind, and I have a family member that is so I would appreciate it if you could stay professional about this.

What I really wanted to say was, SHUT THE F@CK UP YOU STUPID CUSTOMER. It's people like you that make it possible for me to have this job and hate it all at the same time.

Me: May I ask where online you placed your order?
customer: Arizona
Me: I'm afraid I am looking for the website of where the order was placed.
Me: Are you still with me?
customer: Yes
Me: Excellent. May I ask where online you placed your order?
customer: You know, I may have ordered it by phone. Does that make a difference?
Me: May I ask when the order was placed?
customer: Last week or the week before. I don't remember.
Me: Thank you. One moment please while I review your information.
Me: I apologize for the delay. I'm afraid I was unable to locate any available information in regards to placing an order for an iPhone.
customer: Thank you. I will call to further investigate.
Me: You're welcome. Not a problem. Just to ver...
(continues)

GO AWAY!!!

This lady came in to switch her account from post paid to pre paid. BUT refused to give me any form of photo ID. And now she won't leave!!!

Keeps asking questions about the phone she's had for 3 years!!!!

It means I get to work on xmas eve, instead of getting crunk on eggnog, presents and birthday vibe 👿

Any other female reps here find it creepy when customers (dudes) call you doll, honey, sweetie, and babe?

We have this one customer that is in his mid-late 30's, and he always addresses us this way. My store consists of 3 girls and a guy, so it's just weird. He's always nice, but it just weirds me out a little... 😕

Hi, my name is Steve. Thank you for your chat request. Please wait while I review your information.

Me: Sure I’ll be more than happy to assist you with this today. Is this your first time contacting us regarding this request?

Customer: Yes

Me: What city in Japan will you be traveling to?

Customer: Seoul

Customer: Or will my device work over there at all

Me: Seoul is not a city in Japan, that is a city in S. Korea.

Customer: Yes, i am flying into Seoul

Me: So you are not going to Japan, you are going to S. Korea is that correct?

Customer: Intchen

Customer: yes

Customer seoul is still in Japan

Customer disconnected ('Concluded by End-user').

Me: ...

me: I'm happy to help you with your order!
me: which package did you select?
customer: The biggest one

😛

Upgrade phone, give the new phone to sister has a present then keep the old one, old one dies, blame us... yeah right 🙄

who are working on the christmas eve, and those like me that are gonna work tomorrow lol why cust dont give us a break????

I just got to work and we have alot of people available so i have nothing to read and we cant look at websites, so i started this thread because i know thers someone out there in the same spot I am

so if the iphone 4s isn't under the tree on christmas day she will freak out





gimme a effin break

hey take a bath. 😢 dress for work not the club.learn to do your work instead of asking your neighbors.

Things I have ever heard from a customer.

"So... I just called a minute ago and changed my number.... Than I realized... People call me on that number... Can I change it back....? Please...?"

Change of ownership note

Jane called in wanting to sell phone to friend. Jane approved a change of ownership. Friend agreed to have line moved on to account. Completed coo.


Now the Friend is calling in saying he did not approve this. BTW his name is not Friend.

What I want to say: I'm not bothering you, I'm just doing my job.

Me: Here is your tracking number provided by USPS - xxxxxxxxxxxxxxxx.
Jessica: At this time the shipping carrier does not have the shipment information available on their website. I would recommend checking back within 24 hours for updated shipping information.
Me: If you wish to track the status of your shipment, please visit at USPS.com. Should you have questions about your USPS status, please feel free to contact USPS directly at 1.800.ASK-USPS (1.800.275.8777).
Me: Are you still with me?
Customer: yes can you check the status for me
Me: I'm afraid I have provided the status above.
Customer: thanks then