Shop Talk

Me: May I ask why you were wanting to cancel the order?
Customer: because i am a resident of Florida and the order is charging me taxes for California, and the web page total was 217 and it was changed after i submitted the order
Customer: I am showing the shipping address is listed as an address in San Francisco. This will be why you were charged the tax from California instead of Florida.
Customer: yes, but i can easily purchase this phone in any store in Miami at lower price
blah blah blah
Me: Would you like me to attempt to put in the request to have the order canceled?
Customer: But I don't understand, if you attempt to cancel, it will be shipped still?
Me: That is a possibility, yes. Due to the speed of the warehouse, we can...
(continues)

Alright, alright I know that all call center reps have to deal with derp custs but what do you do to make the call a bit funnier in your book.We here play games on the call such as the meow game (supertroopers reference) or the word game think of a word and the agent near you must find away to trick the cust into saying it.

Do any of you have such games?

Short battery life to disappoint you during those precious moments

why her Motorola Atrix 2 wouldn't sync with iTunes and how to make that work. I have another asking the same thing about the HTC Inspire now. Where do these people come from? 😳

Does anybody know some super secret trick to turning off your brain for hours at a time? I still need to be able to function at a basic human level, refer questions to others and stand at my station looking productive, all without having any conscious memory of it having happened at all. Basically, I want to show up to work and them *BAM* I'm walking to my car after a nine hour shift.

Suggestions?

They got new computers 😁


and my adherence jumped 10 points in four days 😁

maybe because it doesn't freeze when i open the calc and have to reboot it every hour? 🤨

no that couldn't be the reason /sarcasm 🙄

so no more unlimited data for aircard

I had a customer calling in complaining about $500 charge added on his bill
Poor guy either he doesn't know or ignored the removal of unlimited data.
used 17GB of data which is 12GB overage. sux to be you old man ☹️

Starts off complaining over how their bill is so high becuase of usage charges or how their phone isn't working right and right off the bat you offer to re-rate their usage (after seeing what the usage is for) or order them a new phone, however they just continue complaining forever instead of letting you fix their issue?....

Just had one I spent 1 hour 20 min on who wouldn't stop complaining about how bad their phone was.... they had been with us since 1990 so I offered to upgrade them to a new phone (besides Iphone) free of charge even though she wasn't eligible for an upgrade for another 7 months, yet continued to complain... customer was thinking she wanted an Iphone. She sounded like she was going to have a heart-attack while she wa...
(continues)

A co-worker just had a customer who wanted X company to give her a $1000 to pay for her sisters STD treatment. 😳 whuttttt arrreeee youuuuuu thinkinnnngggg?!

it's been a while since i posted, this is all i could come up with.....and hello.

Thank you for calling, My Name Is {Censored}

Can I have your 10 digit wireless number with the area code first

(beep)(beep)(beep)(beep)(beep)

Can you say the numbers. I don't receive the touchtones

(beep)(beep)(beep)(beep)(beep)

Can you please speak the numbers please

For example: one,two, three,(beep) quatro, cinco Seis, 😛

(beep)(beep)(beep)(beep)(beep)(beep)(beep)(be ep)(beep)(beep)(beep)



Self Destruct Initiated .. Your phone will explode in

Five

Four

Three

{click}

🤣

I enjoy reading your rants and raves about terrible customer experiences, but I'm curious as to why the word customer is abbreviated as cx. Why the x?

Mere curiosity.

Customer: I want unlimited data on my phone.

Me: Sorry, we don't offer unlimited data anymore, but looking at your usage you have never gone over 2gb of data, so you don't need unlimited data.

Customer: But I want it.

Me: Unfortunately, we can't add it on since you have never had it before.

Customer: Well then I want to speak to your cancellations department.

Me: You're talking to him.

Customer: Well then I want to cancel right now.

Me: Ok, just this line or all of them.

Customer: All of them.

Me: (Few seconds of Math) Your ETF is $825.00

Customer: RA RA RA RA RA! Let me talk to your supervisor.

Me: Sir, I am a supervisor.

Customer: *CLICK*

....i just wanna go home☹️

Me: I was able to locate your order. Before we continue, I will need to authenticate your account. The following questions are designed to prevent fraud on your account.
Me: May I ask what device(s) were placed on this order?
Customer: HTC Samsung
Me: I'm afraid that is not a device we offer. Would you like me to send you to the phones page to find the item that was purchased?
Customer: yes please
Sends link to take customer to phones page.
Me: Please let me know if the page loaded up for you.
Customer: yes
Me: Excellent.
Customer: What do I do?
Me: I'm not sure I understand. May I ask if the phone page loaded up with the list of phones we offer? If it did, may I ask if you were able to locate the phone that you ordered?
Cus...
(continues)

I really don't want to hear your cubicle drum solo intentionally banged out loudly (keep your day job) and I don't want to hear a ball bouncing against the other side of my cube wall FOR HOURS!!!! This job is miserable enough without mr. "Look at me!! I'm making noise and being obnoxious for all to hear!!"


I want to do unspeakable things to you 😈

The Federal Communications Commission is seeking public comments on a recent request made by LightSquared. LightSquared wants the FCC to agree that the GPS industry does not deserve to be protected from interference that may be caused by LightSquared's planned Long Term Evolution 4G network

Translation
We at LightSquared want to make lots of money suing gps makers and the government and we do not care how many people are put at risk in airplanes. We want money!

Me: explaining a corporate policy

Customer: That's not true

Me: ****

Cust: I want a free smartphone for my upgrade where I can go online and play my facebook games without that premium data.

Me: Thank you for calling. Have a great day. Bye.

If you can't spell 'iPhone' properly, you can't have one.