Shop Talk

Cx: yeah, I talked to this chick yesterday with ya'll who said to call today and she would send me an iphone.
Me (looking at notes): Well sir, I'm looking at the notations and it says here that I was the rep you spoke with yesterday and that I voided your warranty for throwing your phone at a car.
cx: so does that mean I can't have an iphone?
me: sure you can sr, provided you go purchase one for full retail value.
cx: how can you justify treating a loyal customer like this?? I'm going to sue.
cx hangs up and I bang my head into the side of my cubical.

*puke*

I think I made a record today, for getting the most idiots ever when only half awake. All I ask is they speak English properly so that I don't have to try too hard to understand, and they can't even do that ☹️

Everybody, I have official discovered 'The IT Crowd'.


THERE IS EMPATHY IS A WEARY WORLD.



Rejoice.

Hate it, hate it, hate it!

Self-ritious, self absorbed people who think the world owes them everything! WAKE UP!

Why the rant?

Customer calls in complaining about how our network sucks and he barely tolerates our "crappy network, but because we've got such great customer service, he sticks with us.

A few more comments of kissing the ol' rump as far as our customer service is, he then states that he wants his upgrade moved up so he can upgrade to...the iPhone!

Funny thing is this same person got a phone and upgraded to a new phone in October. Asked him why he didn't upgrade to an iPhone then, he said "the previews and people were saying that all it was, is a money grab by Apple and isn't a good phone. but after the revi...
(continues)

We had a customer come into the store to purchase a phone and when we get to the end of the transaction and tell this person his total he hands us a check. The customer is a male and the check has the name of a female at the top. We tell this customer that in order to run a check through the ECA, he must have the check writer here with a photo ID and he instantly goes nuts. He tells us to call the bank and verify funds, which has nothing to do with the interaction. This back and forth conversation goes on for about five minutes until he storms out of the store. Why do customers not understand that this is done to protect the CUSTOMER. If a place allowed someone to use a check of mine without checking ID, I would be furious.

What's the longest call you've been on?

As far as I can remember, the longest call I've had was about 6 months ago and was about 50-55 minutes long.

5 minutes actually mattered and the rest was the lady talking about her war-hero husband who died 12 years ago and her son who's in the army or something... I dunno I had the mute button on and I was swearing at her the whole time to get off the phone so I wasn't really listening after the 25 minute mark...

This same lady spoke to 3 other reps on my team and the one rep she kept on the phone for over an hour!

With a que is really depressing. Particularly when you left with hopes of it being gone upon re-arrival.


*sigh*


my fingers smell funny

I have came up with some replacement words...
iTunes = iToons
iMessenger = iMess

I'm lazy and don't want to do this ish either. Instead of crying and moaning because I have to make you reset your phone again, or make you read another number; I'm not doing so for my health.


Take suite and do what some of my friends customers did one night. Turn calling us into a drinking game (every time the battery is removed a shot is done).

...Just asked "Why wouldn't the NEW iPhone be 4G?!?!"



Poor ignorant iSheep... 🙄

your call closing. Wait for that old lady who never shuts up to take a second to re-adjust her dentures and BAM thank her for being a valued part of the company and wish her a great day. works with complainers who are talking in circles as well!

Am I gonna have to tell people that its an iPhone 4S. Not a 4Gs????? When you stare at the damn sign with the phone's name on it and STILL get it wrong, you don't deserve the damn thing you dumb@$$!!!

/end rant

Mike: Thank you and may I ask where online your order was placed?
You: yes
Mike: May I ask where online your order was placed?
You: yes
Mike: Where online did you place the order?
You: yes how many times are you going to ask the same question
You: if so forget it i dnt need your help
Mike: I'm afraid I am not getting the correct answer I am looking for. I am looking to determine the website that you placed the order on.

Do you ever pass on the opportunity to try and make a sale, just because the person is being so stupid you dont want to talk to them?


I had a customer this morning who was asking for the price of the phones without contract as she needed 1 phone as a replacement. I told her price and asked why she didnt want the contract, and her response was that they were entertaining the idea of going to another carrier. I explained that even if she upgraded and cancelled if she decided to change, the etf would be less than the cost of the outright phone price.

She looks at me and goes, "yeah but we have a family plan and are thinking of switching EVERYONE over."

🤨

I said "yes but you only need 1 phone, so 1 upgrade and the cost of a si...
(continues)

Says he has no preference. I suggest four, he says he doesn't like any of them.

WELL SIR, you obviously have preferences! Why don't you let me know what you'd like in a phone so I can show you some you'd like?

to find the jerk who wouldn't help me because he was to busy typing like crazy on here.

evidentally cybering

continues to make me more and more sick and self destructive... I really need out of here before I snap 🤣

that is all

Send a letter to your local senator/representative/governor and ask them to stop taxing you for things you buy?

🤨