Shop Talk
First call of the day does not bode well for the rest of it:
Me (looking at notes): Well sir, I'm looking at the notations and it says here that I was the rep you spoke with yesterday and that I voided your warranty for throwing your phone at a car.
cx: so does that mean I can't have an iphone?
me: sure you can sr, provided you go purchase one for full retail value.
cx: how can you justify treating a loyal customer like this?? I'm going to sue.
cx hangs up and I bang my head into the side of my cubical.
I had someone say I wasn't helpful at all because I couldn't get him an iPhone with a $20/month plan. I'm a salesman sir, not a miracle worker.