Shop Talk

Anyone ever get "Billy"?? He is a pervert that calls the Sprint site and is just so pererted. LoL - I find it humorous, but sometimes it gets too dirty. I do not get paid enough to listen and go along with him. What do you guys and gals do with these pervert calls??

If little johnny wants to be a drag queen 🤭

A friend of mine was looking at the AT&T wireless site and saw that the iPhone 4S is categorized as a 4G phone. To my understanding there was not an iPhone that supports LTE or WIMAX, is this true?

anybody make outbound calls... if so whats the best/worse voicemail greeting you have ever heard?

meant to call another dept and enter cust's cell into the ivr, but called cust's cell. oops

so out of it

how do I fix it?

Is it too much to ask for a simple thank you after having spent 2 hours troubleshooting a device as a courtesy??
(a phone that, by the way, I was not required to troubleshoot. I could have just been a bitch and left it as warranty voided, but I felt bad for her.)
I mean, seriously, what happened to simple courtesy? I spend two hours fixing the mess she made out of the Iphone that she should never have been sold because let's face it, no 90 year old woman needs an Iphone. I get no thank you or anything other than her saying, it's about time followed by her hanging up.
I really wish they'd make a law where you have to be able to pass an IQ test before you can get a smartphone!!
*End rant lol* 😈

Is this just an east coast thing?

Because assigned seating half the night shift is going to be screamin all the way across the room.

🙄
First call of the day, I really hope it's not going to set the tone for the day.
Me: Thank you for calling ________, my name is ________. Is the number you're calling about today _______?
Cx: Yes, and you need to fix it right now! My stupid microphone doesn't work, not even on speakerphone!!
Me: I apologize for the inconveince and I'll be more than happy to help you take care of the microphone issue today. To start with, I need some information off the phone, can you please remove the battery for me?
Cx: Are you @#$%ing stupid?? I'm calling from the phone, how am I going to remove the battery??
Me: Well, sir, your microphone appears to be working just fine, I am having no trouble hearing you.
Cx: #$%^ you! I want a new phone n...
(continues)

"sorry i have strep throat"
I CANT HEAR YOU STILL!!!
goes on 3 min, call accidently dropped.. on my side oops..

this has happened 3 times in the last hour.

uhhh!

23 tx f

He works at target, I was looking for a new service. His name is a girls name and I think it starts with Q

He was practically ignoring me and typing very quickly on this site.

Is that all of them???

from 2004 posts. sammy2 are u still active on phone scoop. would like to hear thoughts on industry changes.

What ever happened to "ST" over time. So sad. This use to roll non-stop all day all night 7 days a week with reps tales of custy's BLAH BLAH BLAH. Was no Lounge. This would get me through my 14 hour days. Now its all about the "Lounge" ☹️ So Sad!!!! It kept our sanity and made it fun to come to work.

I had a customer come in that wanted to do an upgrade but wasn't an authorized user. And he was nice about it and understood!!! 😲


I just had to share! 😁

use a nug when you rob people buddy

Now I won't be harassed throughout the month and made to feel like a life failure in the workplace!


Thanks, fate! 😳

I just need to share some annoyances so I feel a little better.

1.) My toilet at work sometimes doesn't flush. Kinda gross. What's even more gross? This story: An old lady comes into my store today and the first thing she says is "I'm gonna use your bathroom." (Side note: We do not have a public restroom. It is in a back room of the store, past all inventory. The last time I felt bad and decided an old lady could use the restroom because she didn't "even have a bladder, just a bag to empty," she splashed her pee all over the floor and toilet.) I told her we don't have a public restroom, and besides, it isn't flushing right now. She tells me, "Well I just have to pee..." as if I would just let her pee just hang out in the toilet for a coup...
(continues)

Lady calls in, expecting to pay a deposit. I get her approved 3 lines no deposit. Wants to call some people and max our her share plan but isn't sure who. Can't convince her to set up some now and then call back for the others cause our stupid system over the phone wont assign an account number till the back end teams do it, so I set up a call back for about an hour. I call back 63 minutes later when I finished a call and the **** has already called back in and is setting things up with someone else.

Me: May I assist you with identifying the status of your order?
customer: WHAT TIME WILL IT BE DELIVERD TODAY
Me: I'm afraid I would be unable to determine a specific time as the shipper carriers do not show a time of arrival, only the date.
customer: OK IS IT FOR TODAY'S DATE
Me: I would be happy to check the calender and see if today's date is the date of delivery.

sigh.