Shop Talk

*facepalm*

Just curious! Since I don't work for AT&T directly, I got squat ☹️ but my mom has a good discount through her job, so we use that.

🤨

hahaha just had a customer named John Rambo 😳

..for mandatory CPNI training.. knowledge which has been bashed over our heads for MONTHS.



WE HAD TO CANCEL ALL OF OUR RESERVATIONS. HOTEL. BRUNCH. DINNER. WE'RE SETTLING FOR A QUIET DINNER AT HOME, which isn't bad, BUT IT SHOULDN'T BE THIS WAY, DAMN IT.

i am not happy. 👿

Seriously, it gets on my nerves, man!

Cust: "I'm calling....about....my..bill.... whyyyyy..do. *I*... need to. payyyy... this... bill? " (and the entire call the person is talking like this, like William Shatner, only to an exponentially more annoying degree)


Me: *ripping hair out my head*

Me: gives customer change

Customer: you still owe me $5

Me: No mam, I gave you the correct amount. Please check your wallet again.

Customer: No, you shorted me $5 and I need it now.

Me: I'm sorry mam, but my register is in balance, please check your wallet for the $5

Customer: You know what, this place always messes up my fourstar fourstar. Give me my change or I'll go to the police. I'm calling into corporate about this. I can't believe I have to go through this every time I come here.

Me: Okay mam, I'll give you the number and you can feel free to go to the police, but before you do you may just try checking your wallet again.

Customer: Fourstar, sorry.

Me: Have a nice day.

😡

I thought it migrated north for the summer already

It's Freezing in Here!

😢

FFFFFFFFFFFFFUUUUUUUUUUUUUUUUUUUUUUUUUUUU

Do not send people back here to get factory warrantee stuff done, we don't do that! Please don't make assumptions that the phone is broke when your towers are overloaded and barely working.

FFFFFFFFFFFFFFFUUUUUUUUUUUUUUUUUUUUUUUUUUUUUU UUUUUUUUUU

guy told me he's 5500 miles away from me and if I didn't add insurance I better pack my things and run away
me: (snicker snicker) I'll keep that in mind was there anything else I could help you with?

I'm sure that'll satisfy call monitors

Can somebody give me scenarios where a customer would be enrolled to monthly subscriptions? Is this really unauthorized or they didnt pay attention and downloaded them by accident? Im sick and tired of these type of calls.

Not enough to make a sales updater update. What a bunch of dummies in IT.

Customer: I don't have signal in my house
Customer Care: Telesales can give you the airave for free & you will have the signal.
*transfer*


👿

So we had a forum on games we play in stores and call centers. My call center buddies and I have decided the word for today is Gazeebo. So I will attempt to use it as many times in calls today as I can.I will attempt at least once per call.... This might be tough..... "Does your phone drop calls if your in a Gazeebo?" Insurance would cover your phone if a Gazeebo droped on it or if you lost it in a Gazeebo.... hmmmmmmmmm This might be hard.

Me: Would you like an individual or family plan?
Him: What's the difference?

-.- I DON'T KNOW MAN, WHAT IS THE DIFFERENCE BETWEEN AN INDIVIDUAL AND A FAMILY?

How is it that in my lifetime I have not met/worked with/known in the smallest way ANYONE who acts so self-entitled and ignorant as these customers do.

Not saying I know hundreds of people, but there has got to be some sort ratio or something.

*deep voice* 1 in 4 people will become a *cencored* about their cellular service (and other things) for no reason.

Maybe I'm the self entitled one for thinking that they should have a brain.....

Ok. Just had a custy Esclate to a Supe and started crying on the fon 😳 And it was a Dude 🤣 WTF!!!!!

what's it do that the 4s doesn't and when does it come out?





**disclaimer to customers** this thread is entirely fictional and made of the rantings of disgruntled cell phone employees and not to be taken literally. While we're at it, quit acting so friggin entitled, your poo stinks just like everyone elses.

Cust: (good mood) Hello. How are you doin?
Me: Doin yer mom
uh...
I mean...
Cust: *Hung up*
ME: 🤭

"My phone.."


😡