Shop Talk

Me: I completely understand. This is for authenticate purposes to prevent fraud. I will be unable to continue without authentication of the account.
Customer: go **** your self and your poorly run company...

🤣

Customer: Thank you for visiting Sprint. What questions can I answer for you today?
You: want to port my number xxx-xxx-xxxx to landline phone it is possible
Jessica: I'd be happy to check into that for you.
Me: In order to better assist you, I will need to ask you a few questions.
Me: May I have your first and last name please?
Customer: My first name is xxxxxx and the last name is xxxxxxx
Customer: Thank you and may I ask if the number you have provided above is a Sprint number?
You: Yes,.
Customer: Thank you. One moment please.
Customer: I was able to locate your account with the number provided. Before we continue, I will need to authenticate your account. The following questions are designed to prevent fraud. May I have ...
(continues)

To all stores on all companies (especially Sprint):


Pleave, for the love of all that is holy, stop telling customers to call customer care to get their upgrade and/or activation fees waved.

We cannot do it. You know we cannot do it.

You're straight out lying to the customer to get a sale when you tell them we can. This is fraud and you will get caught and lose your job.

Not only that, but it's making people angry, making our/your word mean absolutely nothing, and the world is just a worse place for it.

Activation fees and ugprade fees are normal, valid charges that every customer has to pay unless there are promotions running. If you, the store, promises the customer to not pay it, then you must adjust it at the store...
(continues)

"my phone keeps dropping and this is my 7th time calling, its so frustrating all i wanna do----"

"uh..hello?"

i dunno if she meant it literally or figuratively but seriously, if you get disconnected a lot, then try calling from a different device or try thinking[i can think of a few more alternatives].


or TRY TO HAVE A BETTER GRIP OF YOUR PHONE. 😳

/endrant

F- f- f- F@#K THAT!!!!



I want to choke your @ss whoever you are/were!!!

still flabbergasted writing this.

Customer comes into the store with a child saying how he want to get a nice case for " Jimmy " . The child (about 6 or 7 yrs old) goes an has a seat on one of our chairs by the desk. He goes on and on about how "Jimmy" likes green and how he needs something sturdy. I show the customer around and finally find what the customer is looking for.

He then says " Jimmy" likes that, Jimmy will have 2 of those.
👀 ........Feeling a bit confused I say to the customer, you AND your child have a Galaxy phone? He says no, just "Jimmy".I quickly found out he was "Jimmy" 😳

Have you ever known or been friends with a sales rep for a mobile phone company who spent X amount of years with said company, stating to customers and co-workers and friends and Facebook and the rest of the world how THAT company is the best ever, best prices best coverage, best this and that....

Then they leave that company for one reason or another, start working for another cell phone company, then start spouting off once again how THAT company is now the best ever and the best that ever has been, best prices best coverage, best this and that, and then goes on to completely TRASH the other company verbally and downgrade the F*** out of the guys who are still working for the old company?!

Yeah... you sir are a hypocrite!

😡

to see if customer service will push his ne2 upgrade to a standard upgrade so that he can get a better deal here in store than at the corporate store. The customer rep said, absolutely. I told the guest to have him put it on his notes, the rep said it was unnecessary. I call up verizon right after and they tell me the guest was lying to me, even though he made the call right in front of me..

FFFFFFFFFFUUUUUUUUUUUUUUU verizon :/

A call center? Kiosk? authorized dealer? corporate store? best buy? target? mom and pop shop? iono what else i missed but you get the idea.


I work at a MetroPCS authorized dealer. it's basically a franchise. sucks because i work by myself with a firewalled internet. sighhh

I hope your tire pops while you're driving 80mph on a slick road on a curve through the mountains.

Me: How can I help you?

Customer: Nothing. I just found this number on my phone and dialed it.

Me: 😲 😳 🤨 😡 👿

Me being facetious: "I'll give you a Sprint Galaxy S II Epic 4G Touch brand new in box for your used Kindle Fire."

Him: "I'll think about it."




LOLWAT???


I was joking in the first place. But come on BRO. Sell that GS2 on craigslist for $400 easy and buy yourself another brand new Kindle Fire. Jeez. Stupid people anger me.

Don't feel shy about using your volume control if you can't hear the customer!




...apparently this is a big issue.



How are humans on the food chain, again?

Had a customer come in who swore up and down that his phone was broken. I asked him to show me what it was he was trying to do...I shoulda known it was going to be a downhill convo when the nutbag couldnt tell me. 😡

So the convo went something like this :

Me: Sir, can you show me what you were trying to do?

Cust: Well, uh, I was,,,mumble mumble mumble,,it doesnt work.

Me: Sir, SHOW me what doesnt work.
Cust: Mumble mumble... screen keeps turning black when i put it to my face. It broken

Me: Sir, its to prevent you from cheek dialing
Cust: oh...mumble mumble...its broken i want a different phone like this that doesnt do that

Me: Sir its a sensor that ALL smartphones have to keep from doing that.The first rep that sold i...
(continues)

came up with the saying "the customer is ALWAYS right", I haven't heard of a more inacurate saying in my life.
P.S. you should die 👿

i have, it was a beautifull night. 😛

Customer called and said what time do you close today? I politely tell her 8 pm and get a prompt reply of " oh good, I'll be there by 8:30".

As I tried to hold back my giggles, I tell her that we close AT 8. She tells me that not only did she hear what I said but that as a honored and loyal customer she is absolutely positive that we would be able to keep the store open to help her.

Yea, okay 🤨

Just had an account with a $1,059,238.88 balance and $322, 00 was delinquent. 😳

This is one thing that really irritates the f*** out of me!

Customer: "Yesh yesh, I am uhhh, *smack* calling about *smack* my account *smack*. Could you uhhh *smack* tell me why *smack* you're billing me for *smack* 3 months at a time? *smack*

Me: That's because you didn't pay your last two bills.

Customer: "I DID pay my bill. *smack*.. I paid it last week. *smack*

Me: We don't have a record of receiving it yet

Customer: *smack* Well I know you DID get it. *smack* I gave it to my accountant who said he sent it to you. I handed him an envelope full of *smack* cash and told him where to *smack* send it. I trust him. *smack*

Me: I suggest you call him to see when he sent the payment in to us.

Customer: Why *smack* wou...
(continues)

before that do guys already have iphone5.cause I'm really interested with planning to get it as the new line.
me: unfortunately ma'am for now we don't have iphone5 yet but ..
even just before i finish it she says.
customer: nah, don't mind I'll just wait for it til it come.thanks for your time.
....
wtf,why the hell you were calling today stating that you would want to add a line then suddenly says you just wanted to wait for the iphone5 to come.thats bulls**