Shop Talk

"I have an upgrade but am saving it for the iPhone 5 but really need a new phone since my old one broke" chat since before October. Is it that time already?

..tha closer to Gawd."


God bless Mississippi.

GTFO! Stop wasting my time. We are an AT&T store. You are a Sprint customer. You are creepy. And I'm pretty sure you're full of it. 😡

I highly doubt that you are a program writer. I highly doubt that you are even allowed out of your house by yourself.

Once again, please stop wasting my time.

Mom and daughter walk into my store. They're looking for a replacement device for daughter until she's eligible to upgrade in August. She wants a slider with a touchscreen, and is eying the prepaids. I ask mom if any of the lines on her account are eligible for upgrade. None are.

I hear that all the time only to find out when I look up the account that there is at least one that is indeed eligible, so I nicely ask mom if she would mind me taking a look at her account to "analyze her rate plan and to ensure she's not overpaying for her service." She permits me to, and sure enough, zero upgrades available until August.

We begin to talk about the LG Neon for her daughter, seeing as it's the only slider phone we sell within her price ran...
(continues)

Called a number and the message said
you have reached the desk of Officer ** in the homicide division.

AHHH!!! looked I had called the wrong number was off by one digit. 🤣 🤣

I get it.
Apparently you don't.
We are busy.
No sh**...

When you come on the line and waste time complaining about how long you had to hold on the line before I answered, guess what?
YOU ARE ADDING ON TO THAT WAIT TIME FOR SOMEONE ELSE!!! So shut up!! You complaining about something noone has any real control over. Just get to the real issue, let me deal with it, you hang up, and I can take the next call.... the less complaining you do the quicker we can clear out these calls to where there won't be any wait..

/endrant.

You really expect me to be able to copy your pictures from your old phone to your new one when you left the old phone at home? 🤨
Where am I supposed to grab them from? My @ss?? 👀

Ugh. 😕

Only 20 minutes left.

Customer can't tether his phone.

Me: Are you trying to tether to a PC or a Mac?

Cust: Uh, Uh, I'm using a laptop.

Me: /facepalm

your ish does stink


that is all

And when it was announced someone actually started laughing. Jerks lol

Apple is facing a public relations disaster as its Siri voice-powered personal assistant has become self aware and has taken control of iOS devices around the world. Rather than accepting spoken requests, Siri is harassing iOS device owners with questions about opening their "barn doors"; is suggesting users play in traffic; and is berating iOS device owners about their lack of intelligence and inability to place calls and type text messages themselves. The Pentagon reached out to Apple with offers of assistance, but Apple CEO Tim Cook said, "We're not dealing with Cyberdyne and SkyNet here. Siri may be self aware, but is more akin to a siriously bratty teenager

To the customer my co-worker is currently helping:

You're kids aren't that bad. You are too loud. Stop yelling at them. 🤨 They are under 7 years old, which means their attention spans aren't as long as you think they are.

No, just because you think you're hot ish doesn't mean you get to keep your rollover minutes when you change your rate plan. You have never used them anyway. 😡


I hate you, I hate you, and oh yeah, I hate you!!!!!!


👿 👿 👿

/endrant

Scene: Customer has a prepaid phone that her daughter put in the toilet. She says it is a work phone and she will be fired if she does not get a replacement. Customer has no money to purchase a new prepaid phone.

Customer: "So there is nothing you can do to help?"

Me: "Mam, we have prepaid phones that you can purchase and your balance and number will transfer over."

Customer: "But I have no money! why did [other store] tell me that they would replace it??"

Me: "Mam, Im not sure but if they told you that then maybe you should go back to that store."

Customer: "But I have no gas in my car! Why cant you just GIVE me a phone??"

Me: "Mam, all of out phones have to be rang through our register system or they will come up as missi...
(continues)

Me: Thank you for calling and have a great day.
Caller: Thank you.

*A minute goes by...*


Me: Is there something else I can help you with?

Caller: Oh! Uhhh, no... thank you.. *Click*

OR.....


Me: Thank you for calling and have a great day.
Caller: Thank you.

*Immediately starts screaming at husband/wife while walking away from the phone*

Caller: Harold!/Harriet! I told you to take the G** D*** dog outside now LOOK AT WHAT HE JUST DID!!! Jeeezus C****t, Now I gotta clean all this s*** up...

--------------------------------------------

People: The phone is not going to hang up for you. You need to either A) Place the phone back on the receiver or B) See that 'END CALL' button? PRESS IT!!

Custy's Security Question

Favorite city to visit?

TEXAS 😕

Rep: Are you sure you can not do a change of ownership

Me: I am sorry but I must speak with the account holder

Rep: but the account holder and disappeared

me: I am sorry but the account holder has to give us permission

Rep: Alright I will just go back and break my customers heart

Me: Ok, anything else I can help you with

How is that, after dealing with people all day long for the last 5 years, who aren't exactly the sharpest tool in the shed; how is that I am still surprised when my phone rings and it's a complete dumb@$$ on the line?
You'd think I'd expect it by now. I think it's the fact that I still expect them to be somewhat intelligent that irritates me the most, I should know better... I must be the most optimistic in the world to keep expecting it.

Unreal... staples of the building.. just... walking. Leaving. Saying bye bye. Big time staff members of 4-10 years.. poof. Good bye! 😳


WTF.

all departments have bad apples but recently, cust care transfers are really getting on my nerves as well as EVERY sales agent i speak with. i know we also have our faults but almost 8 out of 10 transfer are mostly invalid. do you get audits or quality coachings?! i know you need to maintain your AHT,and it's a hard time to keep your jobs.cust do lie, but some care reps are stupid enough to put notes on the acc that one cant say that the ridiculous claim from the cust came from care! ONLINE SAVINGS FOR NEW LINES ONLY, why offer that on UPG!!! do you even understand "NEW"?. and im ranting because my team got a FULL day call monitoring for a WEEK now just to prove this point and more than half of the thrash calls we got are these cold transfer...
(continues)

PLAN FOR IT AND SPREAD THE WORD:

MAY 4TH
COMPANY WIDE SICK DAY.

PASS THIS ON TO EVERY PERSON YOU KNOW. ONLY EXCEPTIONS IS THOSE AT LEVEL 6.

THEY GET PAID FOR OCCUPANCY AND SERVICE LEVEL. THIS SHOULD GET THE ATENTION OF THEM.

DO NOT FORGET TO DO YOUR PART.

M A Y 4th S I C K D A Y EVERYONE!!