Shop Talk

Me: "I'm sorry I need to speak to the customer to verify the active duty status."
Store Rep: "Well there is the number _ _ _ _, call that one."
Me: "I am not allowed to call, you'll have to contact the customer and request they call in."
Store Rep: "Well can you give me their phone number so I don't have to relocate the account."
Me: "I'm not authorized to provide their number over the phone."
Store Rep: "Why are you making this difficult, thanks for nothing."

Really?! You just need to be fired, you should know better that I can't do that for security reasons.

Me: (General Message when they chat in) Thank you for visiting Sprint. What questions can I answer for you today?
Customer: HELLO
Me: Hello.
Me: How may I help you today?
Customer: CAN YOU ANSWER MY QUESTION
Me: I'm afraid I did not see a question in the chat, may I ask what questions I could answer for you today?

*facepalm*

http://www.ksl.com/?nid=148&sid=18183186&title=decli ... »



MILLCREEK — Police were looking Monday for a man who robbed a cellphone store at gunpoint — immediately after using his own credit card to make a purchase.

About 3:40 p.m. Friday, a man entered a cellphone store at 3205 S. 1305 East and after shopping for about an hour, attempted to buy a couple of cellphones and a blue tooth, said Unified Police Lt. Justin Hoyal.

The man's credit card, however, was declined.

The man reacted by picking up the items and informing the store he was taking them. A store clerk by the door asked the man if he was really going to do that. The man responded by pulling out a gun and poin...
(continues)

Sup: How many calls do you have?

Teammate: 45 calls boss!

Sup: How many GAs?

Teammate: (long pause) 1 upgrade boss!

GO!

actual email exchange with cusomer (name & address changed to protect the idiotic):

ME: shipped to John Doe, 500 3rd Ave SW

REPLY: No! That should be 500 THIRD Ave SW

ME: (headbang on desk)

I just had an account that had a UAI note that states the customer has been banned from all Sprint stores.

Mike: I was able to locate your account with the number provided. Before we continue, I will need to authenticate your account. The following questions are designed to prevent fraud. May I have your account PIN please?
Mike: Are you still with me?
You: (letters)
Mike: Your account PIN would be 6-10 digits (numbers) and would have been selected when starting your Sprint service.
You: (same answer provided previously)
Mike: I'm afraid your pin will be 6-10 digits, this would be numbers, and will not contain any alphabetical letters.

👿 stupid a-hole.

45 minutes since last call!!! 😳

Come online to chat about sales, and start off by saying "I just want information, going to go into the store to buy tomorrow"

Well thank you for telling me that. Just makes my freaking day.

we can only hope that cell phone customers log on and read what we really think 😲 Bet none of them see themselves as part of any thread 🤣

I want to change my script...

"Thank you for calling complaints department. What is your problem today?" 👿

My 8yr old daughter started reading 'Dork Diaries' (girl version of diary of a wimpy kid) The first chapter was about a girl obsessing over how her social life is ruined by not having an iPhone and kids poking fun at her ghetto phone, and her mom buying her a journal and the girl's devistation it wasn't an iPhone!!!!

*facepalm* I cant even escape it on my day off

Before we begin, is there a child under the age of 12 i could speak tech with? 🤣

How many calls do you receive in your department everyday?

Finance Rep: "The customer is calling and is requesting to reactivate the line. I already educated him that it was on suspension due to deployment."
Me: "Then he must be back in the country."
Finance: "Well he just wants to resume his service."
Me: *Facepalm*

had a dude pretending to be a woman to complete a coo. It sounded like the guy I was talking to then pretended to be the woman taking over a line. Unfortunately nothing i can do to prove this.

why does it seem like no department knows about the existence of sprints military suspension team