Shop Talk
QA people when they're having a bad day
Ours always has a bad day and we get dinged on pretty much every possible little thing. When we get hit on the stupidest little things, I just say she had her period. 😁
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I got dinged for "good afternoon/good evening" before the official greeting
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Honestly, the pressure is on for them as badly as it is for us. I can feel for it, since they are most likely told to *scope* for things in order to make the agents BETTER at what they do.
It sounds like a great system, I just wish the people who created the system realized that your reactions will always be totally different when you're on the actual call from when you're listening to the call..
Whenever you listen to a call, you're ALWAYS going to find a million things you would have done differently to get the sale/the issue resolved.
This is all just a lack of human behaviorism study. I'm no pro, but there has to be a level of understanding between the two at some point.
It sounds like a great system, I just wish the people who created the system realized that your reactions will always be totally different when you're on the actual call from when you're listening to the call..
Whenever you listen to a call, you're ALWAYS going to find a million things you would have done differently to get the sale/the issue resolved.
This is all just a lack of human behaviorism study. I'm no pro, but there has to be a level of understanding between the two at some point.
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