Shop Talk

that's all

Me: According to Sprint.com, the phone will come with a 2GB microSD card and the adapter.
Customer: i dont want to sound dum but is that the memory

Weird creepy customer: "I'm not right handed. But I'm not left handed."
Me: "Oh, so you're ambidextrous?"
WCC: "No, I'm not that either."
Me: 😕

Customer: Do you guys have the Droid 4?

Me: Droid 4? The Droid 3 just came out but we don't have it yet.

Customer: Nope Verizon told me the Droid 4.

Me: Well Verizon lied to you, retard.

So, really early this month I got a written warning because I wasn't selling enough, wasn't performing up to the "goal" for X amount of months in a row.

The last 2 weeks I've stepped up my game, blew a hole out the box, and my scorecard now warrants a $525.00 bonus.

So just out of curiosity I remember that warning letter I got before, and ask my boss about it. Turns out that because I am on a 30-day written warning I am disqualified from any bonuses for this month.


👿

AAAAAAAARRRRHHHHH!!!

customer: Do you have the YES Network?

me: yes but you need to add the Sports Pack since it's not a regional sports channel you get.

customer: it comes with cable, guess ill just switch back

me: This is not something I decide but rather is predetermined by the area you live in.

customer: thats discrimination



wtf!!!! lol

I am so over these indirect store reps that have absolutely no personality and just want to get an attitude with you.

End Rant.

to be told my supervisor put in the request to term me.

from someone requesting phone service. Her date of birth was in April of 2010.

Babies whose parents have terrible credit must all be super geniuses. Maybe I need to sign up for a few credit cards and leave my checkbook out on the front porch for a while.

The five fabulous.

Talking about our nfl package

Customer: This is awesome, especially now that the NFL is finally getting their act together (fingers crossed).

me: I know right! Go Cowboys! =P

cusotmer: aww good lord! I'm signing off now.......Cowboys?

me: That's what everyone says. lol I'm use to it, but a fan is a fan. I can't let 'em down.

customer: agreed. I'm a Steelers fan living in Baltimore.




I thought this was funny.

Me: Great news, currently your order is in the warehouse getting ready to ship. Please feel free to check back after 24 hours to determine the status of your order and to obtain your tracking number if one has been issued. Once your order has been shipped, you will be sent an email with your tracking information.
Me: Generally processing, shipping, and fulfillment usually takes 2-5 business days from when you placed your order.
Customer: I already did it
Customer: As I told you before
Customer: I can't see the tracking #
Customer: told you
Customer: I told you from begining
Me: That's correct, as the order has not been shipped. The order is currently still processing.
Customer: Oki, thanks!

I was just told that my math was bad and the customer disconnected because he felt it was too high... ROFL. 🤣

Me: I apologize but Sprint was unable to authenticate your details on this order and as a result, the order has been canceled. Please go to a Sprint owned store to place your order. You need to provide valid ID documents.
Customer: What does that mean.. ya'll didn't have any instock??

This is a sad, sad world.

First off, are there call center unions? Is it even heard of?


Secondly, why don't we do so at one of them?

Honestly, there are some really, REALLY bad call centers out there. Their demand from their employees is way too high and their pay is way to low for the kind of **** that we put up with.


Let's see some issues:

-Minimum wage (based on the state you're in)

-Impossibly demanding stats
(associated constant verbal harassment for said stats)

-On-the-fly overtime demands (no matter your personal life, family, or whatever else)

-Inconsistent changing of stats, policy, procedures, and general work order. (no really, some policy things they have you sign a blank sheet that says "I've read and agree X", yet they tell ...
(continues)

Ok, so this is kinda shop-talk related, I say 'kinda' because I no longer work in the wireless industry (used to), I now work in insurance.


So, I do customer service, and we are required to sell X-amount of AARP memberships per month.

The department I work in has low call volume, so each membership we sell has alot of "weight" to it.'

This dude calls in, I take care of his billing issue, my computer prompts me to ask him to renew his membership, so I ask him, but it's still good until March of 2012.

He's like "SURE I'll renew it over the phone!"
So I'm like "OK, I can renew that over the phone with either a debit or a credit card..." He's like "Ok"...

So I hear him get all quiet, I can hear him breathing. After 10 seconds...
(continues)

Customer: it says as the status on my product "out for delivery"
Customer: specifically what does that indicate or mean?

I wanted to answer with "It means exactly what it's stating. Which part do you not understand about "Out for Delivery?"

They closed on me though..☹️

Me: Thank you. May I please have your Sprint order number?
Me: Are you still with me?
Customer: xx-xxxx-xxxxx
Me: I apologize, it appears your order may be missing a few digits. May I ask if you are an existing Sprint customer or new?
Customer: xx-xxxx-xxxxxx
Me: I apologize, I was unable to locate the order with the order number provided. May I ask if you are an existing Sprint customer or new?
Me: Are you still with me?
Customer: I do its xx-xxxx-xxxxx
Me: I apologize, it appears you have an invalid order number. May I ask if you are an existing Sprint customer or new? This will better assist me in locating the proper order number.
Customer: Iam a existing customer
Me: Thank you. May I please have your Sprint wireless num...
(continues)

Just got a call from an account holder's daughter... she couldn't verify the account so I called the account holder, he couldn't verify the account either and then he proceeded to tell me he was going to kill me, rape me, murder me, murder my family and also... cancel his service.

FML.

does anyone know what the status of that ATT/T-Mobile merger is?