I have a strong feeling security will need to do something tonight.
Customer calls in earlier this morning.
M: "thanks for calling red-headded stepchild wireless how can I help you"
C: "I got a phone from you all 19 days ago and it doesn't work. I know the return policy is only 14 days but I talked to tyler at the main office and he said that I could exchange today"
M: (facepalm) "Well our in-store exchange policy is 14 days but I would be happy to order you a replacement"
C: "No.. I think I'd like one now, you will be accepting it back, and giving me a new one"
M: "I will converse with my manager and see what I can do for you. I will call you back in 3 minutes"
C: "Listen mother****er!! You are really pi**ing me the f off right now. Are you going to replace my phone or do I ne...
2. This should be reported to the police.
Whether he was blowing off steam or not, he deserves what he gets for threatening you like that.
P.S. Good luck. And keep us posted if this guy follows through with anything.
1. We called the police and filed a report (our company policy don't allow us to make a decision on that, you have to)
2. Our indirect account manager came in this morning to check on us which is cool.
3. Not only did they not cancel his account, they pretty much gave him what he wanted even though he was on a recorded call with care being abusive and threatening.
He said he might come in tonight, I kinda hope he does.