Shop Talk

i had two dumb esc calls today. first, the customer who happened to be a doctor wanted his ssn taken off the account. we cant even see the whole thing. only the last four. second, a store rep messed on a prepay acct and was not able to go thru the ivr to get into contact with prepay cs because it wasnt a valid #. its very hard to get a rep without the # unless u know what your doing. lets hear your stories about the dumbest esc call youve had/taken

I was here at the store but my lights weren't even on...

C- "I think there is something wrong. Certian thing on the screen are all blurry and I can't see them so well."

K- "May I take a look?"

Cust. hands me the phone.. I open it up and it's all scratched to hell.

K- "Well, it looks significantly scratched so it's not a manufacturers defect..."

C- "Noo, the phone shouldn't be blurry like that. I'm going to a Verizon Store and they'll give me a new phone!"


*headdesk**headdesk**headdesk**headdesk**head desk*

When we DO finally get the Voyager... No one will want it... Cause that's just how stupid our customers really are.

Ok, seriously...

We are allowed to have like a radio or stereo on our desks and can play music as long as we keep the volume low and it is not offensive music...

Basically as long as nobody complains.

I have a little CD-clock-radio thingy on my desk (Well it's my Auntie's desk, but we only have a couple of hours where we're both here so I use it most of my shifts.) and I like to listen to my rather eclectic tastes in music... being able to play my Nightwish is one of my little pleasures.

I have a supervisor... who I otherwise like quite well... who makes me want to throttle him at night.

He has a lot of music on his computer and likes to play it. This is not a problem when he keeps it quite enough that it doesn't drown out MY...
(continues)

Her name was Chiquita... like the bananas.

That's all I think I need to say.

C- I’m having some technical difficulties. (Puts phone on counter)

M- What’s wrong (Picking it up)

C- Man my lil cousin jumped in my bed, cuz I was sleep ya heard me, and he missed me ya heard me and he cracked the screen! (Puts face in hands)

M-Do you know if you have insurance?

C-Man I bought all that

M- Let me check you account to be sure, the deductible for that phone is $110 though. You’ll have to pay it before they send you another one.

C- (Completely flipping out) Man I can’t believe this, they lucky I’m a chef and I can cook my ass off. See my job aint even stressful I get peace from cooking. I just get stressed from outside ****.

M- Ummm where do you work? (Curious, so I can remind mysel...
(continues)

I just put in my application for a different cell place; an actual corp store rather than an indirect.

I know the customers are going to suck just as badly...that won't change.

But here's the things that will change:

I won't be in a kiosk in a mall.

The commission is better (as well as the opportunity for commission).

The benefits for their salespeople are a great deal better than the benefits I get as store manager. I get three benefits here as store manager: vacation time (which I can't take until I've been here a year), insurance (which I should have had as of last month, but they don't seem to have signed me up), and sick days (which I can't take unless I have a doctor's note, which is harder to get without insurance. se...
(continues)

YOU are the one that put a password on your account! I don't care how many times you ramble off your Tax ID number, I don't care if you tell me your name, the business name, the name of your third cousin twice removed on your great-grandmother's father's side of the family! I CANNOT even access your account without the password, and I cannot look it up for you! I don't care how long you stand there and yell at me, I can't help you! And I am sorry if you think it's rude that I am typing while you stand there and vent at me, the fact is if you cannot give me the password on the account, I cannot help you, so go on your way and HAVE A GREAT EFFING DAY WHILE YOU ARE AT IT!

so its the holidays and we all know what that means..... LAY OFFS who knows when they will hit you or the date. Remeber fire the sellers thats are doing the best as of yet thatll create more money for the company.

👿 👿 👿 👿

what the hell is up with cs reps and their hearing! you ask them to transfer you to cs that has access to one application and they xfer you to effin ivru!!!!!!

Supposed to have meeting this morning at 9. Got off my other job at 7, got home at 7:30, wake up a little after 8 (hit the snooze a few times), come to work, get here about 10 till 9 only to find out the meeting has been cancelled. My phone died so I didn't get the text... but a lot of people are still here cuz the text wasn't sent until 7:50 this morning. What a wonderful day this is going to be. Oh yeah, and on my way to work last night, I slipped on the ice and I think I bruised my tailbone. Ok, I think I'm done venting... someone kill me please!

👿 I'd like to know who all works for att warranty call centers. If you work for one of there call centers...how often do you get screwed by the tons of stupid rules they try to enforce? 😡 😡 😡

I'm going to get my wife pregnant so I can force myself to take time off.


F--- retail! 😎


Any other suggestions?




p.s. I think what did it for me was being screamed at by some lady about being charged for long distance calls to Canada. "I have a 2000 minute plan so it shouldn't matter what country I call!" 🙄

I work for an outsource vendor, VZW contract.

I work on a backoffice team that handles credit escalations and equipment orders.

Today was slow.

An example of how slow..I've taken 3 orders and done no credit escalations.

I've been sitting back here reading Phone Scoop all day.

I need entertainment, so someone entertain me. 😁

This guy on the line is an absolute idiot.

Not just a little, like I am amazed he knows how to dial a phone.

He doesn't know what state his dad lives in.

He doesn't know any of his previous addresses...

I can't go on without getting into trouble.

He keeps telling us he wants to have us speak with his wife. We absolutely must speak with him. He's too dumb to verify his own identity.

Now his wife is arguing with me, they've already canceled the order.

Ooooh now she's yelling at him. Apparently this is typical.

Anyone just wanna dodge out and play hooky today? 😈

If you happen to like NES games, you need to check out the Angry Video Game Nerd. He does old school game reviews. He swears alot. It's funny to laugh at when you're relaxin from the customers. A good way to remember old games, and de-stress.

this is one of my weirdest calls ever.

me: how can i help you today?

cust: i need a new phone.

me: okay, well i'll be happy to see what i can do to assist you. what seems to be the problem with your current device?

cust: when i put the phone to my head, i get a sharp pain in my brain.

me: 😳 hmmm...like a headache?

cust: sort of. but it's really bad. it doesn't happen when i use different phones. i took it to the store and they told me to call warranty to get a replacement.

me: sir, while i do understand that could be painful, it's not something we are going to be able to replace for you under warranty.

cust: really? what could be causing it? is it the radiation that comes out of the phone? i heard those radio waves...
(continues)

this is the third time hes been here. he just walks around looking at the phones. wants to go prepaid but wants a deal on the phone. *headdesk* i tried to give him a deal the first two times. now he gets the full cost.

...I don't know my number I don't call myself ONE MORE TIME, I'm seriously going to snap!!

Do these people really think they're funny?

No I think they're stupid, don't you give out your number so people can call you?

SERIOUSLY!!!
WTF!!!! 👿 👿