Shop Talk

Ok, I'm going to tell you the whole story, so you'll be a little more clear on my situation.

My manager was training a new guy (management) for our kiosk the other day. When I came in, the first thing out of his mouth was, "So, what's up with your sales this month? they're really low. Granted, you have sold almost double the accesories what anyone else has sold, but..."

At first, I just wanted to rip him a new one. But then I thought better of myself (wish I hadn't) and just said, "Look, I don't know what to do anymore. I am not really comfortable with stopping people from doing their shopping to say 'can i talk to you about our services real quick?' and even if they do stop (which is rare), they won't buy."

MANAGER: "Well, t...
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The dealership I work for has two locations. One is a full store and the other is a kiosk in a grocery store. As I have posted several times, I hate our kiosk. We do not have our own computer. We share one with the store. If someone is using it, we are up sh!t creek without a paddle. With Cell One, we had the option of calling customer care to do activations, upgrades and credit checks. For payments, we would either wait until the end of the day and post them all (the office clears out around 4PM and we are open until 7PM) or, if it is an emergency (prepaid payment or late payment), we can call the store location and have them post the payment for us.

With AT&T, we have to do everything through the computer. Our boss finally wised up and ...
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Cellular One became AT&T on Sunday. Ever since, I have come to realize that former Cell One customers are spoiled, rotten brats.

First of all, they are p!$$ing and moaning about losing their beloved Unlimited plan.

Boo-F***ing-hoo!

Half of you probably don't use as many minutes as you think and the other half need to shut their trap. AT&T offers 6000 as their highest individual plan and family plan. Prices are $200 and $300 respectively. That is a huge jump from Unlimited for $55. However, it is nationwide and Verizon (our only competition in the area) has the EXACT SAME PLANS minus Rollover. Also, they don't have an unlimited plan either. So threatening to go to VZW is stupid! I had a guy that told me he uses 6000 minutes a week! ...
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Looks like another fun filled night at the mall. Last night we counted a total of 3 customers at one point. This of course is all due to the wonderful weather we are having here in Central Kansas. The roads are so bad I saw someone run a red light because they couldn't slow down. Worst road conditions I have seen in awhile.

How are things where all of you are at?

Me: Hi, It's Kelli at Freedom. I doubled checked, and our return policy on aircards is indeed 7 days. You can cancel it, but it has to go through customer service.

Her: So I can't return it?

Me: Unfortunatly, no.

Her: Well he was in the hospital for 7 days



*headdesk*

Gee, that changes everything...

I work for a multi-product carrier so I'm in a store that offers mobile, home phone, cable, internet and is a video store. So we receive some pretty weird things in our mailbox and video drop boxes.

Today when i opened i found a internet modem jammed in the video drop box. After trying to get it out it was unanimously decided that the modem will only come out if we break it. So we are charging the custy $113.95 for their stupidity and broken modem!!!! It feels GREAT!!!!!!

We have also received other carriers bills, adult videos (which magically disappeared) beer bottles and once we found a dime baggy of weed (which also disappeared.) in our drop box.

Whats the weirdest thing you ever found?

u dont want to extend ur contract by 12 month but just 3 mins ago u were willing to add a line onto ur acct. for a separate 24 month contract just to get i phone for ur current line 😕 😕 😕 😕 😕 😕

someone please for the love of jebus help me

Our building has two stores. The right side is a water store. I guess that's what it is called. They deal with water coolers. The left side is our store. When you come in the main entrance, there are two doors. One for them and one for us.

Outside the main doors, under THEIR window, is a payment drop off box. It clearly states the name of the water store on it and even has a sign above it that says payments for water store ONLY. Yesterday, the lady from the water store came over and gave me FIVE cell phone payments that people had dropped in their box. Stupid people.

Last week, someone mailed a payment to us. They did not mail it to Cell One; they mailed it to us. We are a freakin' dealer. On top of that, there was no remit slip and th...
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please remove all pubes before handing me change right out of your pocket. if its short and straight then it could have been an arm hair which doesnt get me too grossed out, but when its kinky i kinda throw up a lil in my mouth.

thanks

I'm Back!

Today, I am more P!$$ED off than I have ever been in my two years in the wireless industry and it seems to keep piling up.

I had a guy come in to look at the new AT&T phones. He had come in on Saturday to upgrade, but did not like any of the Cell One phones. I showed him the Motorola V365. To my knowledge, it is the most durable phone AT&T has. I know it is the most durable we have in stock. It is a callback to the older V series like the V557 and V190. When we were Cell One, I got several (at least 1 a day) complains from truck drivers or construction workers that Cell One's phones were not durable. Although no phone is meant to be dropped and smacked around, the V365 seems to take a good wallup and keep on going. He asked a...
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so, theres this new guy that works in my store. and when he greets the customers he says "what can i do ya for?" im embarrased for him

*headdesk* x 10^19234723

AREN'T THEY GREAT? 😁

y is it that at least once a day i have ppl comming in asking me about their plans phones or wanting to buy a t mob sim card t mobile doesent exsist in this area so good luck morons and leave me alone 👿

A customer calls me and wants to know...

Someone gave her an AT&T phone without a SIM. She had an old phone from a closed account and wanted to know how much it would cost her each month if she took the SIM from her old phone and put it in the new one (new to her). I told her it would not cost her anythng b/c it would not work with her old SIM if she had closed her account. I explained to her that when she closed her account, the SIM was deactivated, and to use the phone, or ANY phone, she would have to open a new account and get a new SIM. So she asks...again.."How much will it cost me if I just put my old SIM in the phone and use that one instead of getting a new one? What would my monthly bill be?" 👿 I never could make her get t...
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...ran up a $500 bill on the T-Mobile phone you bought her, so you cancelled it. Now your bill is $700.

Now you want to activate AT&T for her, because you owe T-Mobile money and can't get another account with them, and you wonder why you have a deposit.

It's just too complicated to figure out.

just to preface this i have nothing against VZW

But mr customer i do not have a Verizon sign on my door, in fact i have a very large sign that lights up that tells you this is not Verizon.

So why would you come into my store wanting me to transfer your contact list from one verizon phone to another?

You are not my customer, nor are you buying anything from me, why would i do that. my store is busy with paying customers, go to a Verizon store, you know like the one you bought your phones from.

And both of your phones are smart devices, but i am sure that you are like most smartphone customers that just want to look important. Use the little cd thingy that came with the the phone and "sync" them with your computer...

Wife comes in store last week, upgrades to Blackberry 8830 with unlimited data package. Comes back in today to look at options for getting her husband a new phone. She calls him to tell him pricing, etc.. and he started yelling at her. Because she didn't get the free phone last week, she got the Blackberry, and there was no reason to spend that amount of money, blah blah blah. As the argument went on, I could see the frustration in her eyes. I could hear everything he was saying to her through the phone, that's how loud he was yelling.

Here's the funny part. He works a low paying part time desk job. She, however.............is a doctor! A DOCTOR! Who makes atleast 100k/year in this area. And he's yelling at her for paying $100...
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My 13 hour day has just started........ and the system is down!! 😳
I'm so happy I could punch someone in the throat!

1. You all make me laugh so hard that I get headaches--hey, just like that nitwit who said he got a pain in his brain from his cell phone.

2. You all are bearing witness to just how stupid our fellow citizens are. And the scary thing is, THESE MORONIC CUSTOMERS WITH SINGLE DIGIT IQs ARE ALL ALLOWED TO VOTE!!!! (No wonder Bush got in TWICE)

3. You amaze me with your stories--no two idiots are alike. (Can one really be stupid in over a billion different ways?)

4. Now, to those of you who wonder why people are so freakin' stoopid, here's your answer, but SHHH! It's a SECRET! (People are stoopid becauze it's the water supply in this country that's killing off their remaining ten brain cells. that, and inbreeding combined makes...
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Rant 1

The voyager is not a smart phone. For the love of God it will not replace your current PDA if you need word or exel, or email attachemtns. Please stop trying to be a cheap arse and just shut up.

Regardless of what you think, I can not sell you one that has windows on it. I can not magically make it work with your exel files. I can not change the flash player so you can go directly to youtube.com and watch video. If you want email attachments, I will slap you.

I can and will kick you in the nutz if you do not shut up and stop talking crazy.

Rant 2

I am sorry that the Voyager is not it stock. It was not my responsibility to make sure that no one bought them before you did mister dumbf**K customer. Not only stop pe...
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