Shop Talk

... if one more caller yells at me because THEY dropped their phone, and have to pay for another!!! 😈 😡

I've had a couple of customers tell me lately that Verizon is buying out Disney Mobile. Has anyone heard anything about this, and if so what are the details?

I was talking to a customer, and they actually was listening to me. I told them everything. They were nice and answer all my questions correctly. They understood everything. When I was done they bought what they needed, and actually thank me for my help.

Then I woke up, and came to work.

M = Me
C = Douche Bag Customer
G = Douche Bag Customer's Beeyotch Girlfriend

M: Hi, what can I help u with today?

C: My phone doesn't work.

-insert trouble shooting-

M: I can replace this at no cost however I will need to take payment for the past due on your account first.

G: IS THAT POLICY?! THAT'S HORRIBLE CUSTOMER SERIVCE!

No, that's asking for what you've agreed to do, PAY YOUR BILL. Besides, it wasn't even the whore's account. It was his. Ugh. I hate people.

Ok so last time the mall was dead and there was ice everywhere. Now there is 5+ inches of snow and there are no signs of stopping. The news says that there is only going to be more during the night and the next day. As if that wasn't enough we are open late for the holliday seasons. Our mantainance man came around and told us that we are going to be closing a whole one hour early. I was like then why don't we just stay here what is it going to change?

Guess I just wanted you all to know my fan-F******-tastic situation.

P.S. I work tomorrow as well 😢

I have been working at a short-staffed store since transferring to this location back in March. Well the time has come where I have received a better offer and I am putting in my notice tomorrow. Two weeks from tomorrow is Thanksgiving and the malls are closed, so my last day will actually be the day before and not the day after. I am leaving the store F*CKED Black Friday and thru out the Hellidays┞¢

Not only that, the other lead is looking to leave as well. The store might as well close since they cannot staff the store

😈 😈 😈 😈 😈 😈 😈 😈 😈 😈 😈 😈 😈

I love AT&T! Since Wednesday, I have done 15 new activations or migrations from Cell One to AT&T. Some of you may laugh and say "I do that in a day," but we are a super slow store. Last month, I only did 15 total for the entire month. Big difference, huh? I thought people would be against migrating, but so far they love the fact that AT&T took over. Especially since any former Cell One customer can migrate even if they are still under contract. I can see my bonus check.

"Money, money, money, money! Everyone has a price." - The Million Dollar Man Ted DiBiase

Does anyone know how to view a picture that comes in as a .jpgg file. A friend sent a picture from his altel phone to my att samsung a737 and it wont let me view it. Thanks

...gives me their home phone number instead of their cell number to look up the account i am going to snap.

And yes we are the ____ store as designated by the big f'ing sign that lights up right above our front door.

i dont care what your teachers told you, there is such a thing as a stupid question, SO STOP ASKING THEM!!!

what are customers doing to bother you today?

Bratty 13 year old girl comes in...
B=Brat D=dbagdad

B- "DADDY DADDY I want the new RAZR."

D- "How much it is out of contract?"

Me_ "$400"

D- " We just got her the Rokr 2 months ag...."

B- "DADDY I WANT IT NOW"

D- "It's too much and I am not..."

B- " I WANT IT NOW! I don't love you, your not my dad anymore. (starts crying)."

D- "Fine, can I get one used."

B- "I don't want it used..(still crying)

I can't put up with kids like that...

I got to work at 9:50. Our store opens at 10:00. There was already a truck parked in front of the store. I got out and walked inside. I unlocked the door and noticed the person in the truck had gotten out and was trying to follow me inside.

M - We open at 10:00.

C - You can't open a few minutes early?

M - (While turning alarm off) No, sir.

I shut the door and locked it.

C - This is goddam f***ing ridiculous. For f***s sake. It's just a few minutes.

I ignored him and went about my normal opening procedures. He went back to his truck. I booted up our computer. Logged into our essential systems and counted the register. At 9:57, I went to the backroom to see if we got any more phones in yesterday. When I came back out, the ma...
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customer has a motorola v3m pink razr that was purchased brand new 2 months ago. She had a problem with the signal, it had no reception. She brought it to a direct store and the techs told her she had software from 2002. How can a phone that wasnt even made in 2002 have software from then? Anybody know about this or did the tech just make that up?

8am-10pm.

Who else is working insane hours and is ready for sleep?

NOOO!! We DO NOT have the Voyager! NOOOO! I DO NOT know when they are coming. NO ONE has the Voyager. If you weren't waiting at the VZW Retail stores at 3:30am, YOU MISSED IT!!!

And another thing....

*points to the Verizon sign*

STOP LOOKING AT MY SIGN and directly after you do start asking me questions about what Sprint offers. I'm VERIZON.... How would I have Sprint pricing??!?!?!!?!?!?!?!?!?!?!!?!?!?!


AAAAAAAAAAAHHHHHH!!

*head desk* *head desk**head desk* *head desk* *head desk* *head desk* *head desk*


Ok... I feel better now.

i love my job i like selling cell phones and all that. But the thing i hate the most is when i have a store full of customers and i have a customer telling me there whole life story! And they continue to just go on and on and on and on about absolutely nothing.

The other day i had a lady come in about a battery her son bought 3 months ago and her son just put it in her phone that day. She claims that a rep at another store told her is was the wrong battery for the phone that her son has. So i looked at the battery and it was the right battery so i let her know that. She told me that I was the one that was lying. The store was full of customers and she is literally yelling in my face telling me she wants a new battery for free. And to top ...
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I'm hoping some of you will have some good suggestions for me. I looked on Amazon.com lately and noticed that all the handsets my carrier sells, they offer for free, with no rebate. Smart phones are also substantially lower priced. I need some suggestions on how to compete with a company that can sell phones for, in some cases, $200 less than I can sell it for. Great, personal customer service only goes so far!

My friends always ask me who is my biggest competition, and I never name another carrier, I always tell them the internet is. Seriously, if you are in the market for a new cell phone, you would have to be an idiot to get it anywhere other than amazon.com. That's most likely where I will get my next cellphone.

Anyone have a...
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All of you (now before you think I seriously mean ALL.... I mean all of those who act this way) VZ call center reps who think you can snowball us indirect agents with your snotty attitudes and refusal to do things the proper way...you're goin down! When someone asks you for help because the customer is irate with us for a error beyond their control.. please help out.. don't go back on what you said you would do 5 minutes ago to right the wrongs. I don't care if you misinformed me in what you could do to correct it, tell me you told me wrong. Accusing me of making the error myself, and making up things that you supposedly told me...will do nothing but piss me off even more. Just own up to it and say you were wrong and couldn't get it proce...
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Had a customer come in... i asked to see her ID, and she immediately went into a histarical crying fit. Total and absolute all out crying. 🤨

By far, I'd say that's the least I've had to try to make a customer cry.

ME: How can I help you today?

Custy: You owe me money.

Me: How do I owe you money?

Custy: This bill says that that you owe me $1.97. Can't you pay me?

Me: No I cannot pay you. They will mail you a check if you have cancelled your account.

Custy: Well I thought I could come in and collect my money.

Me: No they will mail you a check. How long ago did you change providers?

Custy: 2 weeks ago.

Me: It does take time before they will mail you a check.

Custy: How long? I have waited for two weeks already.

Me: I don't know. You will just have to wait longer.



Somebody please shoot me!!!

Who thinks we should have trap doors installed in front of the counters so that we can rid ourselves of bad customers at the push of a button?