Shop Talk

Cell One became AT&T on December 9th. It made me realize how slow some people are. Before the transition, almost every customer had questions. After the transition, no appears to have known it was happening. On top of that, it takes them 5 minutes to realize the change. I will take a payment and be talking to a customer and out of nowhere, they will say "You guys are AT&T now?"

What gave it away? Was it the letter that was sent to all Cell One customers? Was it the inserts in your bills mentioning the change? Or was it the BIG F***ING ORANGE SIGN RIGHT BEHIND ME THAT SAYS AT& F***ING T?!? Or how about all the BRIGHT ORANGE BROCHURES THAT SAY AT&T?!? 🙂

People are slow.

ok guy lost his nextel phone, buddy gave him his boost. can he use his sim inthe boost phone without a problem?

Yes I said it..

Unbelievable...

I'm in the Middle of a Blizzard in Central Indiana, and cats are still mall walking at 7 Am?

Cracked out Rich ass Mommy's are walking around here shopping for their spoiled Kids.

Fathers are following their spouses around Like Slaves.

Employees are faking it all with their plastic Smiles...

& Me, Well.....I'm great

I got My Coffee, My Scarf, My Curve to read the Internet on, all the while sitting on my trashbin turned over upside down to actually sit on here in My Kiosk...

Merry Christmas!!!

PS. Jesus was born in Spring and that's a Fact

CUST - So you're AT&T now?

ME - Yes, sir. AT&T purchased Cell One. It is all one company now.

CUST - So if I owed Cell One money...

ME - The debts transfer as well.

CUST - Oh.

The majority of my day is spent answering questions from people in the mall asking where is this store, where is that store, where are the bathrooms, etc. People even have the balls to ask me where stores for competing carriers are! Are you kidding me?! I don't go into a Target and ask where the nearest Wal-Mart is! Also, we have a Dunkin Donuts kiosk right next door, so people tend to use our counters to mix their coffee! WHY IS EVERYONE IN THE MALL SO DAMN IGNORANT!!!






Does anyone else encounter this?

Just curious who all is in the Flatrate Club?


And what kind of name is Professor Flatrate anyway? 🙄

I had a customer tell me that if you carry a red cell phone, it means that you are gay. WTF???

He must think i'm a flaming homo cause I have a red Sync. My girlfriend seems to think i'm pretty straight though.

5 new activations, 4 upgrades and almost $300 in accessory sales. Now it's 10 p.m. and I've still got an hour to go before the mall closes. There is absolutley no one here shopping anymore. I did my time, why can't we just close up and go home? Here's a big F U for the person who decided to stay open until 11. He's probably at home right now watching something good on television. F U mall management, F U big time.

I'm originally from the los angelos area, so i grew up in a hispanic neighborhood, we were actually the only "white" family in that area. so over the years i picked up enough spanish to get me by. now, im in a nor cal area almost dominated by white people, but starting to get more of a mixed culture. now, here's my question, should i be looked at like a plague when i greet the customer in english, get ignored, then follow up in spanish???? i've either gotten the "no its ok, im just looking" in broken english, or just the look. i've even had some ask to speak to one of our hispanic sales people.. im like wtf? i can help you just as well, and i may look white, but im farther from it then some of your kids if your raising them up here!! am i wr...
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Why is it that everyone who comes up to the store thinks they can get the $500 retail phone for free when they sign up for service?! When I moved into my apartment and I signed up for my natural gas service, they didn't give me a stainless steel range, did they? Hell no! Why should cellular service be different?

OKAY.
we HAVE to ask you how you are when you walk in our store.
however, that DOES NOT require that you tell us "TERRIBLE!"

.. we don't care!

Does any here actually have customers and business during the later hours you have to stay open for the holidays- enough to justify the costs?

I try to keep an open mind about things, but we are dead during the extra time we are dead that last hour or so. It's not that it's new. Every year we are dead that last extra hour.

Of course, we don't get any additional staff, which makes a thin staff stretched even more. It would make so much more sense to close earlier and have more staff when we actually have customers to help rather than be short handed when customers are here and then have nothing to do at the end of the day.

So don't walk away from me cause I don't speak Spanish fluently you ungrateful a$$!

C:You espeaka Spanis?

M:Only a little but I understand it a lot more than I speak it

C:Noone a workeen espeaka Spanis?

M:Well not anymore but I will talk with you the best I can

C:no no *waves hand in my face* *walks away*

🙄 Fine be that way .... I most likely could've helped him too.

now i relaize no one is going to read through them, of course unless you know you can use them against ignorant people.. i know alot of people i work with here in a call center sit here and find the terms and conditions on the website and read through them trying to find funny little loops no one knows about.. like we can suspend your service at anytime if you are abusive to a store rep or a customer service rep... i think thats hilarious!! Go ahead... be rude and scream and yell at me big business man.. i will shut your phone off.. and have every right to do so... AWW I LOVE POWER LOL

After, I've discussed all the plans with them, after I've gone over all the phones with them, after I've discussed all of the features that are available, After I've already started the activation, after I've already assigned them a new phone number, and after I've complete the activation do they say "I need to port my number over from my (insert carrier name) phone to this one"?

You dumbass! why didnt you tell me that from the start?

So we use this system to chat online with customer, it's much more efficient than calls since we can continue speaking with the customer while we speak with the credit check and validations department type places.

Because I type 72 words per minutes (no joke) I get slated for this at lot.

Today I got one.

Sometimes when there is a charge on a credit card we have to have our order verifications team speak with the customer to validate the information, it's a step to protect the customer.

This guy wasn't having it. He was insistent that I was trying to sell him more stuff. He threatened us with some $500 fine and would not give me a phone number to call him at. I don't honestly care if he wants to or not, it doesn't affect me at...
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So you want to bish about how long you have been on the phone?

It's pretty much your own fault so shut the hell up.

He spends thirty minutes dithering about what phone he wanted to exchange.

He didn't actually listen to any of the answers to his questions about the differences between the phones he was looking at so he asked the same question at least three times each which meant we took that much longer. He flat told me he didn't think I actually knew anything about the phones (at which point I pointed out that, sir, I have worked here for over three years, I do know quite a bit about the phones.) He didn't even know what stereo bluetooth was and kept arguing that his phone did not have an MP3 player "It's a music player." Der. ...
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What are some of the stereotypes that you guys and gals have come across in this industry?

Things that happen at just about any wireless store Corporate or Indirect or even Call Center, that cause you to categorize a customer.

We all know of the ever tiresome "Never got water in it/Water Damage Customer"

Rattle off some others!

OK, we all agree that for the most part sales reps in the wireless industry make better than average incomes. This will (one would think) make a sales rep appreciate their job and do the best at it they can. In order for the carriers to pay these salaries and commissions they need to charge fees for services along with your regular monthly plan. (Activation fees, upgrade fees, transfer fees, etc.) Yes, I know the carriers make money off the plans. Point being, if carriers gave the shop away they couldn't pay the salaries they pay. Go to your local fast food restaurant and you're looking at what a sales rep on minimum wage would be. No, I'm not bashing fast food workers. At least they are getting up and going to work! Basically, if I...
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my store is located in a, lets say, not so good part of town (5 blocks from the g word). i've come to experiment with the phrase "4 real". i've noticed if you say it after explaining things, the guests seem not to re ask the question. it's risky, but it works. 4 reals...