Shop Talk

don't people have anything better to do than bud their service provider on the weekends??? it's Sunday and so far I've taken over 100 calls and still have 2 hours to go!!OMFG!! 👿

Yesterday a customer brought in a phone that was having problems charging, and when I opened it up, I saw it had taken liquid damage. I showed her the sticker and explained what had happened and what her options were, and she was totally nice and understanding about the whole thing.

And then her husband came along.

He then proceeded to explain to me (and by explain, I mean yell and act self-righteous and condescending) that they had "the exact same phone", so hers couldn't possibly have gotten wet, because his had never been wet. Even after showing him the stickers in both phones, he still insisted that since his hadn't gotten wet, hers couldn't possibly have been wet. Because they're the same model, so if his was dry, so was hers, ...
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Hey guys, I need help with my pitch to sell accessories and ABP (Auto-bill pay)... anyone have good suggestions?

c: yeah i wanna start up service

m: great lets get the credit check started

c: oh theres a credit check

m: yep, but it usually isnt too bad unless you have had an account with us before and never paid

c: no im strait

m: ok lets get it started... oh i see you have had an account before

c: oh yeah it hink i might owe you guys some money, whats it gonna take?

m: well you have a $900 write off account, after thats paid we can check, but youre gonna have a pretty big deposit

c: so you mean i have to pay you, and then give you another deposit, im gonna pay the other bill why do i have to pay a deposit

m: because it took you 5 years to pay that bill

c: this is bullSh!t i have to pay you and give a deposit... im going t...
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This poor 91 year old woman came up to my kiosk and handed me a letter she received in the mail from Verizon Wireless. The letter was something they were sending out to all of thier Analog customers notifying (sp?)

Where are the customers? So far this month has been slow as hell. How's everyone else doing so far?

lady called in and wanted to buy her nephew (12 years old) a phone, i HIGHLY advised her to get a prepaid service and told her about kids and charges they rack up on they're parents bill... was I right to do that?

So they have me in sales.

All Day.

Jerks.

But for everybody who actually likes it when I post... that means all kinds of fun because sales is the department most likely to PISS ME OFF!

Here's one for you.

This caller... older man... he says he has pneumonia. He sounds like he has it, I don't doubt that he does. I fell bad for him, sure, I've been there, I was nearly hospitalized, pneumonia sucks.

Not my fault.

It's also totally not my fault that we require a credit card. I even checked with my sup but the department that can place orders without isn't open today, there aren't any agents (other than myself incidentally) who are trained for it on the floor. (And that was why I went to a sup. Because I'm not cued for i...
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a mindblowing revelation that i can download full length movies to the demo phones i would have snapped on a customer hours ago.

Zoolander... found it earlier!!!

"*cough cough* ive got the black lung pop"

comic gold, sanity resumes...

So I got a blackberry 8310 about a week ago. 😁 I am all sorts of excited, however I am not too tech savy, everyone has always told me that there are TONS of downloads for it including free games and what not. Well I found some but not much, no free games (I beat brick breaker so I need something new). Our bb rep gave me a good site for some downloads (eveek.com) but I downloaded a theme and can't figure out how to actually get it onto the bb. 🤭
Anyone know of some good, off beat (as in not found by googling free games for bb) sites that are semi simple to figure out? I am learning about this stuff and my coworker is a wiz and is teaching me, but i'd like some easy start up stuff.
Thanks in advance. 😎

I have been working in the wireless industry for 3 yrs and have not seen this one...I have an employee acct with sprint...I previously had the LG fusic on my acct. I use to download games, ringer and music off that phone. In July of this year..I upgraded to the mogul and gave my fusic to my cousin who has a swac acct. In order for me to download any games or ringers onto the mogul I would have to pay with a cc first before getting it sent to my phone, therefore there isn't a way to have it billed to my acct. It doesn't give the option to bill it to my acct anyway. So in knowing all of this...why is it that everytime my cousin who has my old phone that when she downloads ringers it is getting billed to my acct. the mogul won't allow me to bi...
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...that says, "Please wait here for the next available associate."

That means stand *THERE* It does not mean keep walking and stand an awkward distance behind or beside the customer currently being helped.
👿

I remember learning about lines, how to stand, how to walk, how to *wait* when I was in Kindergarten. No excuses people, just stop being stupid and inconsiderate.
🙄

go to www.thepiratebay.org (if you can at work... i cant)

go to the bottom of the page and click the "legal threats" link...

these are priceless...

god i love it when big companies try to make up their own laws!!

It's a shame I even have to write this but apparently we have reps that think it's perfectly OK to let a customer try on a Bluetooth and then put it BACK into the box.

Under NO circumstance should a customer EVER be allowed to try on a Bluetooth, ESPECIALLY ones like the Jabra that fit into the ear.

I pulled out a Jabra to show a customer and when I flipped it over to show them the peice that fits into the ear, there was ear "gunk" all over it. That's just plain disgusting and unacceptable.

I am sorry, Mrs Canadian, that Roger's wireless told you that you would have coverage here. I do not know why your phone doesn't work, and no, me reprogramming it probably won't help. No , Mrs.Canadian, I cannot FORCE it to work with Verizon't towers, as you suggest. As hard as you may find it to believe, I have no control about where your Roger's cell phone works. I'm sorry that you don't seem to understand what I am saying to you and that I am now just going to stare blankly at you until you leave.

Do you walk into a store and start talking to customers?
I just had a call center rep come into my store and start grilling my customer. The issue was about voicemail and he started going off on some other the new calling plans. Ah hi I an the sales person and i can eaisily call customer service and find out why my system won't allow me to add voicemail.
Leave my damn customers alone!

Or is it just me... 👀

Seriously, I am happy to help you until you say something stupid...

The one thing that will make my eyes glaze over and make me not give a crap anymore is this...

"This is the 18th time I have called you people" or anything along that line.

Telling me you have called however many times is absolutely pointless. I don't care how many times you've called. Just explain the situation.

(I have a co-worker reminding me of a few others)

Another one is "I've been on hold for..." Again, don't care. Get to the point.

Or

"I've been calling about this for 3 days now."

And pretty much anything involving "you people."

And one last one...

"I know this isn't your fault but..." insert rant here.

If you knew it wasn't my fau...
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She has a nokia 2128 that is dropping calls and powering itself off. She didn't even give me the option to check her account for upgrade eligibility, she just immediately got irate when I explained that the red dot indicates moisture. After about 20 minutes of her bantering about how she's had 3 other phones that did this too, and none of which has ever encountered moisture, she said she was going to Cingular/ATT. I didn't stop her.....I told her that was her prerogative and that I hope she has a Merry Christmas! She called me a lousy retail bitch and went on her way. I love the Christmas shopping season!!!!!

Best part of story....customer waiting patiently behind her gave me a $10 tip for the entertainment value!

I worked for AT&T for a year and a half before moving to Pennsylvania. I was lucky enough to remain in the wireless industry by getting a job at a Cellular One dealer. During the interview, I was told that AT&T had bought Cell One. I had read about the AT&T/Dobson deal, but was unaware that Dobson was Cell One. I am happy about the change because I have an advantage over the other Cell One reps in the area. We went to a training on the migration and the trainer knew that I had worked for AT&T. She did not know more than what they had taught her at her own training so she asked me for verification on just about everything.

Today is the last day that we are Cell One. Before I leave tonight, I will put up all the new AT&T signage. We have al...
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