Shop Talk

I called into tech support earlier because a customers phone wasn't text messaging and everything was dandy on the account.
and the lady says to me "ok, I need you to cut the phone off and then cut it back on"

I 🤣 🤣 🤣 🤣 so hard after that.
I mean, seriously. Only my ghetto scary customers talk like that.

*ring ring*

m thank you for calling tonight how can i help you

c how much do you sell your $20 boost card for

m $20.00

c out the door

m no 21.20 with tax

c well walmart sells them for 21.07 why do you sell them for more

m because it is a $20.00 card, and state tax is 6%, making it $21.20

c well the place down the street from me sells it for $20.00 out the door

m that sounds like a good deal, we charge $21.20

c but they are closed

m sounds like walmart would be your next best choice

c but you are the company

m and we, as a company, sell them for $21.20. If another dealer will sell it for less, they are taking the loss.

c but i want it for $20.00

m then you can get them in the morning

c this is...
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I work in a Cell One dealership. I have been here for 4 months. Prior to moving cross country, I worked for AT&T doing sales and customer service. From day one, I was told that AT&T was purchasing Dobson and Cell One. I have been waiting four long months and it is almost here. Starting December 9th, we are AT&T and I will have a HUGE advantage being that I worked there for nearly 2 years. I went to a training class last night and was relieved to find that very (VERY) little had changed since I left. Today, I received our first display phone: LG CU720 Shine. It looks awesome. Cell One has some pretty lame phones. The coolest is the SE W580i, but compared to the Shine, it is lame. I am excited about receiving more and more phones and cannot wa...
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Anybody know where to find the files either for the iphone skin or just even up date it to look like the touch. I tracked down a couple on website but they all were taken down. uff! HELP

Ok so I work for AT&T Warranty, and I must say this is the most unusual call I have ever recieved. The Customer calls in:

Caller: On the display of my phone where the clock is there is a picture of the male genatilia.

Me: I can understand the concern of having male genatilia on your phone I'll be glad to assist you with that today. So is it a wall paper or a picture on the phone.

Caller: No its where the clock on the main display.

Me: So there is a male genatilia where your clock is on your phone?

Caller: yes, not only does my phone have it but a few of my co workers and my mother-in-law does too

Me: Would you mind holding while I research the issue of having male genatilia on your phone for 1 to 5 mins?

Caller: No...
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so i wanted to ask u all out there that have 3 ppl in ur stores
one month ur sales are down what is the min. amount of phones u have to sell b4 u make any commission just wanted to know
mine is 40 phones a month just to make commissions what do yall think about that

👿

We have a kiosk and a store in the mall, so I can't say I wasn't warned. My employee at the kiosk calls me and tells me that there is a nasty woman on her way to my store.

Me: Can I help you find something today?

C: Well, you're supposed to be the expert (nastily)

M: 🤨 Okay

C: I need a car charger. Do you have something to plus this into to see if it will work?

M: 😕 It's a car charger... I don't have a car in my store.

C: 😡 well how do you know this will work?

M: Because it is made specifically for your phone, as indicated by the sticker that states your model number. (This is where I stared at them blankly...)

🙄 To make it better she forget her purse in the store, and then made a nasty remark...
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Hey guys, I would really appreciate it if you all answered the following questions for me. I am doing a survey for work and need the following questions answered by tonight and thought this would be a perfect way to get the answers in bulk. So here it goes:

1. who is your current wireless phone provider?
2. How many min. per month does your current plan allow you to talk?
3.Does yoru current provider offer unlimited minutes?
4. Are you currently in a family plan?
5. How many phones are on your current plan?
6.What is the age of the youngest phone user?
7. What is the age of the oldest phone user?
8. Is text messaging included in your plan?
9. How many texts are you allowed per month?
10. How often do you travel out of your city...
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C - I need some help. I'm heading up to the mountains and the screen on my phone went out. It's on and it works, but I cannot see anything. I have insurance, but this is the third phone of this type that I have had this same issue with. What can you do?

M - Well, if you have insurance, you can call this number (handed him a card with the insurance department's number on it).

C - Yeah, but I'll be without a phone for a few days. Can't you just give me one? My contract is almost up anyways.

M - No, sir. However, if your contract is up soon, I can check to see if you can upgrade.

C - I'm eligible for a new phone, but that means I'd have to resign. Right?

M - Yes, sir.

C - There has to be something else. I have insurance, but I...
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anyone know of any job openings that they know of i need some help

So, just had a guy come in. (Side note, I am an agent store manager for VZW)
C-Customer M-Me

C - Do you have the iPhone?

M - No we do not, what features interested you about the iPhone, maybe we could find something that may suit you out of our selection.

C - No thanks, I just wanted to see the different kinds of iPhones.

M - As far as I know, there's just one style right now, but it does have the 2 different options for memory storage.

C - No, see....I don't like apples. I want the orange iPhone.

M - Excuse me?

C - The orange iPhone. I hate apples, and don't like red. Kind of like how vyeryezon (totally how he pronounced it) had the mint and cherry chocolates.

M - oh, I see. Well you have a nice day, and ...
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I've been selling cell phone service for two years and I think I'm going to snap!!! Plus, I just got transfered to the ghetto and I really don't think some people have ever been taught how to act properly in public

Hey hey... I rarely ever post but I do have a question for u guys... I have a V3m... the dreaded Red razr. I really can't find any info on how to add your signature to texts... any ideas on how to do this... or am I outta luck on this?

People who take the time out and call and complain for no reason really show that they have no life. Yesterday i spoke with a woman over the phone who said her daughters phone is rusted. Explaining that it probably wont be covered under warranty she screams and complains using language i learned from my friends when i was younger. After asking her to tone it down she curses me. I disconnect the call. She then calls back and DEMANDS an apology. I didnt apologize. I then gave her my managers name and yada yada. She then states "Ill get an apology and free stuff from her".....she called no doubt.

Did she get anything?

No, not even an apology. 😁

That didn't have anything to do with the Wireless Industry?


I had a custie long ago that started the call with

"Ok, I need to explain something and not have you be mad at me. I was digging in my front yard, and I didn't mean to hit it!"

His issue? He accidentally hit a buried cable in the ground when he was trying to put in a new Mail-box post. Why he called Customer Service (I was T-Mobile at the time) stumped me.

I just overheard one of our sales reps show a phone to a customer and explain it having the benefit of being dual-band, tri-mode. Tri-mode referring to digital, roaming digital, and analog. The only problem with that is analog is being killed.

Yes, it's tri-mode for now, but don't use that as your selling point.
😕

because they would be very offended if they knew what i was saying! I think yelling at them in my head is the only thing keeping me sane... 😳

Yes, I would probably believe you never called Jamaica.

THE ONLY PROBLEM IS THAT YOU HAVE A VERY THICK JAMAICAN ACCENT. I WOULD FIND IT MORE PROBABLE, AND REASONABLE THAT YOU DID NOT MAKE THE CALLS IF THEY WERE TO... SAY... RUSSIA.

Not to mention the fact that I can see the call logs. I show SEVERAL times where this "number that you never called" called you and you talked for over 30 minutes.

Now you expect me to believe that they called you, but you never got the call. Because when people call someone on a cell phone, they have no problem sitting there in silence for half an hour.

👿
👿 👿 👿 👿 👿 👿 👿

M: Thank you for calling Big Red..this is ashley, how can I help....

C:Hello! I just need to be transfered to Wet Seal.

M: 🤨 Actually, ma'am, I am a store myself. I can't transfer you to another location.

C:Oh, so I didn't get mall information?

M:No, this is Verizon,

C:Ok, well just transfer me to information then.

M:I am very sorry, but I can't transfer outside of my location.

C:I see, well I am calling from out of the country. Forward me to Wet Seal then.

M:*headdesk* I cannot transfer out of my location, sorry! I can give you the number for the FYI desk in the mall if you would like. (I keep that handy)

C:What about the number for wet seal? Can't you just punch in that number and transfer me to them?

M...
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C - Hi, I'm interested in upgrading to a Blackberry and was wondering if you could give me some info on the devices and plans available.

M - Yes, sir. We currently offer three Blackberry models: The 8700, The Pearl and The Curve. They are all $250 with a two year contract.

C - A friend of mine at work has the Curve. It's pretty nice.

M - The Curve is actually on promotion. It comes with a $50 mail-in rebate.

C - What about the plans?

M - The basic Blackberry plan is $30. That includes unlimited email and data. For $45, you get that plus unlimited messaging.

C - At work, we have a Blackberry Enterprise server. I was told that might change the type of data plan I'd have to get.

M - Yes, sir. If it is an enterprise business...
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