Shop Talk

And I have a feeling it's going to be slow. There's a couple inches out there.


Not too happy about it.

just got to work today and already had a lady want me to refund her $25 that she put on her prepay phone at another store because she dropped her phone in the pool and she can't use it...what a way to start the day

So had a guy yesterday who came in to return his phone. Our Return policy is 30 days as long as the equip. has less than 500 mins of airtime usage on it. 1st of all, we were making an exception to accept the possible return in the first place because he had been out of town and unable to make it within his 30 days.....so we extended him to 35. Upon inspecting the phone, it is in primo condition, not a scratch, scrape or scuff. But, it had 3 mins shy of 10 hours on it. He began arguing with me that 10 hours was less than 500 mins.

C - What's 10 x 60?????

M - 600

C - NO, it's 480!

M - 10x60 = 600

C - 10x 60?? = 480!

M - 600!!!

C - uses calculator on said phone to multiply 10 x 60, looks at me says it's 600....and wal...
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How was everyone's monday?

You all know how mine ended. 😛

Finally!!!!!!!!! a new nextel phone i355 for iden as well as a grey i880...................... BUT, the i836, i670, i760, i850, and i265 are all on deathrow!WTF bye bye iden! (****Bugal Player Starts to play "TAPS") 😢

Apparently the wireless industry is colluding to redefine the words "qualified", "competent", and "service".

https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »

On a normal Saturday, I would be at home. I would either be getting ready to have friends over, or go out. Since it's our anniversary today, I should be getting ready to go to a nice dinner. I should be getting myself all dressed up, and fixing my hair. But I'm not. I'm sitting in this God forsaken kiosk for the next fourty-five minutes because the mall is on extended holiday hours. Not only are they on holiday hours, they are on holiday hours that THEY DON"T FREAKING POST ANYWHERE OR ADVERTISE! Everyone in town thinks we closed an hour and fifteen minutes ago. The mall is empty and the longer I stare at the empty halls, the more annoyed I get. I think I want to punch the mall managment in the face right about now. 👿

< /rant >

What company do you work for?

What do you like about it?

What do you dislike about it?

m=me.
c=customer.


c: I've been with Sprint for a while, don't you do deals on phones sometimes?

m: We do have an upgrade program. Let's see what you qualify for. Can I have your phone number, area code first?

[while I'm typing this in, we get the sob story]
c: My phone was stolen. I was robbed at gunpoint because I tried to help someone.

m: I'm sorry that happened to you. You did make sure you suspended your service?

c: Oh, definitely.

m: Well, it looks like you hadn't had the phone for very long, but you'll be due for a $75.00 upgrade [insert date here]. Did you get insurance on the phone?

c: No. I was going to get it, but then I saw the phone number I'd have to call and it has '666' in it, so I said I didn't want ...
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K so does anyone know what bluetooth headset will make the call-waiting beap loud?! This lady will not get off the phone with me! Also does anyone know of a way to contact all the manufacturers and find out why they don't have better, or any, voice-dialing feature on the phone? Because apparently I should know and inform them of this blatant disregaurd for the customers' needs!

Since I had 4 gold star customers today, this is a multi-post:

1. Customer came in with a massive bill and ranting about how we're charging them for their in-network calling that's supposed to be free. All the overage charges were being done by their granddaughters line, and they state that she told them that she only calls customers within the network. So I start combing through the detailed calling history.

I put each number that occured overage through the LNP tool to see which carrier those numbers came from. Guess what? The MTN on every single overage charge was from another carrier! I'm sorry your granddaughter lied to you. Go kick rocks.

2. Customer brought in a plastic grocery bag that contained the remains of her KRZR and h...
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The boredom is burrowing into my brain and I can't stop it.

I've been her for half an hour and done exactly nothing.

Now I don't love dealing with idiot customers but it at least breaks up the day. I'm BORED! I can't even do homework because I am not allowed pen or paper or I'd be doing Calculus problems just to have something to do.

I'm also extremely tired, I was out too late last night (I'm a putz) and then stayed up late with my sweety because we never get to see each other... now I want to just go home and crawl back into bed. If I though my paycheck could take the hit I would totally ask to be sent home. Can't afford it though.

Bugger, why won't that clock move faster?

Dear mister Canadian, I am sorry that you are paying out your @ss for your cell phone. I am sorry that you want to activate with Verizon, but you can't because you don't have a US address (hell, a PO BOX would work) because we don't bill internationally. I am sorry that you drove all the way down here to activate a phone and I cannot help you. I am sorry that your friend back home told you that we can bill to a Canadian address. Mr Canadian, your friend lied to you. For as long as I have worked here, we have NEVER been able to bill internationally. You need to have an address to set up your account. YES you can view and pay your bill online, but that doesn't change the fact that when I run your credit I NEED to type in an address. I do not h...
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So this lady came in the other night looking for the phone that she had requested we order. The order hadnt came in yet and I explain this to her. Which takes ten more mins than it ever should. So expecting her to be pissed she surprises me with "Well that is ok cause I will have more time to find the one I lost." So I ask for her name and phone number to call her when it comes in, and I can not understand anything that she is saying. So it comes to pass that I ask her to write her name and number down and here comes the shocker, "Are you kidding me, I can't write. I am way to drunk."

Once, when I was working for AT&T customer care, I had a lady call in very upset.

C - I thought that mobile-to-mobile calling was free.

M - Depending on your plan, it is free to any other Cingular/AT&T customer. I see that you do have a mobile-to-mobile plan, so those calls would not charge you.

C - That is not true. I spoke to my son for 5 hours last night and my phone died.

M - ???

C - Mobile-to-mobile calls do charge. If they didn't, my battery would not have died.

M - I Quit!

...?

we need at least one day a week to be able to tell the custoemr what we really think .i dont have to put up with this sh!t on a day off when i come n for o.t......call center really beginning to p!ss me off!stupid people do not need cell phones 😡

c=customer
m=me

c= i want to replace my phone . i lost it.

m= ok sir i can do that for you . what is the pcs number that you have ?

c=555*555*5555

m=and what is the name for the act ?

c= blah blah blah ......

m=and the pw

c=blah blah blah b;ah .

m=thank you

m=let's check to see if you have the insurance needed . Unfortunatley you do not.

c=what the fu ...
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It's Saturday.

I work at an indirect in Costco.
Foot traffic is ridiculous.


I HAVE NO PHONES OUT.

I should have at least 7 out by now.


I guess no one wants to buy phones.

I'm a technician at the big V... And this mom, dad, and son come in saying their son lost his phone but they have the warranty... Well grr... Here goes
c- mom mainly talking
m- me

M- the warranty doesn't cover lost phones but u have the insurance

C- ok great

Then son goes I don't want the same phone (env) I want the voyager.

M- unfortunatly insurance only covers ur model phone, if u want the voyager u have to pay 470 dollars plus its not even out yet.

C- ok we'll think about it

So the dumb family is sitting in the store and this kid is refusing the same phone... And the mom goes ok well we'll just wait for the voyager....

Ok..... Now in my opinion... Why get insurance and pay 6 dollars a month if u are still going to ...
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I worked for Cingular/AT&T for a year and a half. For the first 6-8 months, we did both postpaid and prepaid customer care. Then, we were converted to a prepaid only call center. Prepaid is easier because there are fewer reasons customers call.

1) Credit - Resolution: "NO!"

2) Refill - Resolution: "Learn to use the IVR or the website!"

3) Activate - Resolution: "Learn to use the IVR or the website!"

4) Technical Problems - Resolution: "Stop dropping your damn phone!"

(Note-The resolutions above are those that I'd like to say, but as I want to keep my job, I find nicer ways to say them.)

One of the worst things about prepaid is the customers do not realize that prepaid goes by the amount of MONEY you have, not the number of ...
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