Shop Talk

a gentleman in my store is trying to fix his position in his nextel phone. he said that it used to work but when i try to do it now, it just continues to say searching for satellites and doesnt fix on the current position. we are trying to get through to tech right now but if you have any ideas please let me know.

C - "Do yall have that new touch screen phone for Verizon that has that little thing that you turn to the side and flick it?"

m - "I'm sorry I'm not sure what you are looking for"

C - "That flicky thing"

m - Thanks for clearing that up, let me go beat my head on a wall now.

Lady: Hi I would like to pay my bill today..and I would like to know how come I never recieved a bill statement


Me: Ok well how are you paying your bill today, cash, check, credit or debit?

Lady: BUSINESS CHECK

ME: ok well i need a drivers license for the check please.

------DUN DUN DUN (all hell breaks loose-------


Lady: YOU MEAN TO EFFIN TELL ME THAT I HAVE TO GO ALL THE WAY BACK TO MY CAR TO GET MY ID??? YOU PEOPLE CAN TAKE MY MONEY BUT NOT TRUST THAT ITS NOT MY BUSINESS

ME: yes ma'am I need an id to run it through my telecheck machine or you can make the payment over the phone with customer care.

LADY: WELL HERES MY ID BUT I DONT UNDERSTAND WHY YOU PEOPLE CAN TAKE MY MONEY AND NOT SEND ME A BILL. YOU DONT TRUS...
(continues)

I am an ex AT&T/Cingular wireless employee in Minnesota, and I need to get a copy of my W-2's from 2006. Could someone please give me a employee helpline number so I may request this. I have attempted calling customer service and they state they can not help me.

I appreciate the help,

Shane

So me and a coworker were sitting in our store, really slow today, and a group of 5 younger teen black boys walk in the door. They were maybe 12 or 13, and me and my coworkwer are both white (just so yah can see the situation clearly)

They walk in to warm up because it is cold outside and they are walking around. They are sitting talkin to us, mind you ABOUT CELLPHONES, and a white lady and her 9 year old walk in. (You should have seen her face when she looked at these boys after she walked in). My coworker got up and walked over to this lady and asked if she needed any help, she was on her phone, and said no, not now.

My coworker said "okay, let me know if you have any questions and I can help you."
She talks on her phone for a whil...
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Does anyone else get this...!?

Me: Thank you for calling Sprint, my name is Leanne, to better assist you can I have your mobile number with the area code first please?

Cust: xxx-xxx-xxxx

Me: And your first and last name?

Cust: John Smith

Me: And your 6-10 digit pin number please?

Cust: 1234.

Me: No, sorry your 6! - 10! digit pin number..

Cust: OH!! Banana.

Me:...... No, its your SIX to TEN DIGIT pin NUMBER

Cust: Oh well the last four of my social is 6789...

Me: 👿 Ok, no its just the SIX to TEN digit number!!!

Cust: Oh well, I don't know know it but this is why I am calling..... *starts explanation*


Arrr! No we cannot help you if you do not know your pin number! On top of that th...
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Help. Seriously.

This lady is sitting in the chairs we have in the store here leaving voicemails for absolutley everyone in her phone book.

I'm the only one here... besides her. She came in to ask about an aircard, and now she's basically pitched a tent in my store. It's been 15 minutes and she hasn't left. Should I start charging rent?

People are stupid. That is a fact. Cell phone customers appear to be more so than non-cell phone customers. It seems like at least twice a week I get the same question:

Will my phone cut off when my contract ends?

-OR-

If my contract is up, why does my phone still work?

Your contract only dictates how long you are committed to being a customer with your provider. If your contract ends, your service continues on a month-to-month basis until you cancel or sign a new contract, you stupid douche bags! When I finish paying off my car, it is not going to stop running (hopefully) just because I am not under a lease anymore. Why would cell phones and contract be any different.

any t-mobile reps in the house??


i have had more than 3 exchanges on my RIZR, besides the t-629, what are my options for a different make/model through warranty????

any one?

What phone would jesus buy?

I say tracphone (due to no credit)

or the verizon g'zone (water resistant)

what do you think?

Custy: "Hi. Do you have any of those phones that you can make phone calls with?"

Kelli: *blank stare*

Custy: "The ones you use to call people on."

Kelli: "Uhhhhm... Nope. Not here."

I USED TO MANAGE A SPRINT 3RD PARTY STORE THAT WENT OUT OF BUSINESS, I RECENTLY GOT A JOB AT AN INDIRECT ATT RETAILER. SWEET RIGHT, BETTER SERVICE, BETTER COMMISSION, BUT A REALLY BIG PRICK BOSS. I HAVE MORE YEARS THAN HIM IN THE INDUSTRY AND SINCE I HAVE BEEN AT THE KIOSK (3 WEEKS) HE HAS ONLY OUT SOLD ME ONCE WHEN WE WORK TOGETHER.

WE MAKE DEALS HERE, ALL THE TIME. HOWEVER IT SEEMS THAT WHEN I NEED TO MAKE A DEAL HE WONT APPROVE IT FOR ME. I HAVE LOST SEVERAL SALES BECAUSE OF THIS, MOST OF WHICH HAVE BEEN DATA SALES. I AM NOT SURE IF IT IS BECAUSE HE FEELS THREATENED OR IF MAYBE JUST BECAUSE HE IS A ASS.

I AM NOT SURE IF I WANT TO STAY HERE AND DEAL WITH THE BULLSHIT OR NOT. I HAVE ANOTHER SPRINT STORE THAT IS OFFERING ME A MANAGER ...
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Yea so,My thanksgiving night was a late one,so i didnt come into work untill around 2ish,so now i gotta sit here for atleast 2 hours sunday ☹️ yay for makeup time.

I had a customer today that started a new line of service. Her name was Sammantha M. My name is Samuel M. Her DOB is 3-15-88. Mine is 3-15-85. How freaky is that?

Well, what I would do is pay the bill, and not publicly announce in a store on the phone with customer service that I was unaware that Mexico was not covered by my calling plan called America's Choice.

Maybe 'I' am the retarded one though.

Happy Sunday!

or has everyone been really really dead the last two days??? I mean seriously i've had a grand total of 3 lines the last 2 days.
biggest shopping days of the year my ***

Why is it that Verizon is cutting back on Customer Care, ATT doesn't open on Sundays, and Sprint "Well Sprint is Sprint" What more can I say. From reading the forums, the only provider with Customer Care, who cares is TMobile. Very Sad. T mobile has proven that with very good Customer Care, you can make money even without the best service.

Any Comments?

I just had by far the most idiotic call I have ever taken at this place.

Customer calls in about the krzr promotion. She went over the phones with the guy, he notated, “customer will look online and call back.” On 11/18.

She calls today, said she just received 2 customer service agreements in the mail. I look on the account, the two lines she goes over have been upgraded through self care. I advise her of this, and she states that she doesn’t even have an online account. I look it up, she DOES, under one of the lines she upgraded. The sales code is “web self care.” EVERYTHING is done online, but without an order of a phone. She states the rep she was speaking with was overly zealous and had to have done it....
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"Do you carry the iphone?"

"Do you have the voyager?"

"Do you carry the iphone?"

"Do you have the voyager?"

"Where is the bathroom?"

"Where is the nearest ATM?"

"I dropped my phone in water, but I have a warranty, so I came to exchange it" (NO he didn't have insurance)

"Do you have the voyager?"

"I owe Verizon $250 on a past due line, can I just activate a new one?"

"Where is the bathroom?"

"What are the mall hours?"

"Where is the bathroom?"

"Where can I call to get a taxi?"

"Where is WalMart?

"What are the mall hours?"

"Do you carry the iphone?"

you get the idea... 👿