Shop Talk

Just because someone adds this to their product name does it help sell it? When I hear premium or Quality i think cheap @$$ stuff from the dollar tree...anyone else?

That my hangover is going away i feel a lil better.

I just love these national holidays. And I love the fact that 80% of my phone calls go like this:

Me: Thank you for calling T-mobile how can I help you?

Stupid Customer: You guys open today?

(What I feet like say): Yes were are open you MFing oblivious excuse for a human being. What did you think I just sit here in a closed store just so I can answer your phone call to let you know we are closed.

It just pisses me off because obviously we are open or I wouldn't have answered the phone. A smart person would call and ask what our holiday hours are today because they would have already figured out we were open.
👿 👿
/endrant

Ok this one is kinda long...guy comes into the store looking for a lg home charger. Find the charger test it show him its working and decided to take it. Guy hands me a credit card

Me-Alright I'm just gonna need you see and your license

Cus-I don't have it with me

Me-Sorry man can't take the card then without proper id

Cus-It alright

Guy walks back to the car talks to his mom for a bit. She shakes her head and gets out of the car. Slams the door and walks in.

Cus-Let me get that charger(In a annoying voice)

Me-Alright(I Walk to the acc. wall and grab the charger)

The mom lays the same card that the son just tried to use.

Me-All I need is your drivers license

Cus-WHAT!?! I'VE NEVER HAVE BEEN ASKED FOR MY DRIVERS...
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Can someone please give me the website for offboarding with VZW? I lost the info and would rather not speak with former coworkers or management to get the info. Also, would anyone happen to know the phone number for employment verification with VZW, so I can put it on my applications?

I think this is one of the questions that bug me the most. All phones, with nothing to compare it with, are good phones. Even if the phone was terrible, I'd spin it in a positive way like, "yea, it has text capabilities and speakerphone!"

It is usually followed by asking if it is better than ____ (points to some high end data phone). 🙄

Another pet peeve is when someone comes in (usually a younger girl) who is having problems with their phone, and respond to me asking whats going on with it with "its stupid".

ive never had such an ideal call i would swear it was a scripted scenario-
cus cannot rec calls bb curve, gets indication missed call straight vmail although never rang to the phone, no call fwd and device is reading sim can make calls, it's also displaying the missed call immediately with no ring, tell cus go into profiles verivy that not set to block them out or nothing, cus cant find profiles mentions wants the bold, ... ok i see where this is going not eligible upgrade till October... tried soft reset/ power cycle/pulled battery/ verify no hiding icons/ theme never changed/ nothing happening icon no where cus again mentions wants bold already advised would be full retail, cus refuse do master reset contacts to important after already ...
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So, everyone above 'Wireless Consultant' in our company has the day off. I'm here @ my store, which is in a costco parking lot... and Costco has all the entrances except 1 blocked off for tarring and repainting the road. Called the DM... and... I'm here all day. Without a way for customers to get to the store. Gotta love Management.

M: *** Wireless junk etc, this is Drunk how can I help you
C: ... I... (struggle to breath and say words) I need to pay my phone
M: Ok are you wanting to use your credit card or check number? I can give you the number to call for that
C: I.. gurrmph eh blah I need.. (more grunting noises) Cash, some cash?
M: If you come in I can take cash
C: Uh.. (really slow speech and more grunting) over phone?
M: I'm sorry that's impossible I'll need you to come in to pay
C: But you always let me pay my boost ... eh umph phone
M: ??? Sir this isn't Sprint or Boost this is **** and we couldn't take that payment anyways
C: Uhh?.... Can I pay my bill here?
M; Click (I hung up because I just don't even want to listen to any more of that gross grunti...
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i have the bb storm and just bought a 2009 honda civic si... it has the ipod port and thumb drive port, so you can plug either in and listen to music thats on either device on the car speakers

anyway...long story short...

i want to listen to music that i have threw rhapsody on my storm ..but threw my car speakers. ..does anyone know of any cable that can connect it like you would an ipod to the car?

OR

find a way to get the music from my Rhapsody on a thumb drive...since it wont let me put it on my SD card because it doesn't recognize the SD as a device.

anyone have any advice?
or am i better off just forking out the $100 and getting an ipod?

and cash bill payments...
grrr....

Daddy's little princess came in with her smart phone that daddy got her for christmas.
"Yes honey this is the man Santa bought the cell phone from"
I'm thinking oh yeah, I remember selling this blackberry, I just didn't know it was going to a 10 year old little girl
Well my co worker was helping the guy out with an insurance claim "imagine that" and so I took the oppertunity to be a jerk
I told the little girl I could give her santa's phone number and she'll get anything she wants "not like she doesn't now"
so I programed the reject hotline in her phone and named it under santa

...

I lied about this story, I have not had one custy in all day and I'm bored. I have no co worker today and I lied.

Gotta love it when a pissed customer trys to push on a pull door or can't figure out how to get out 🤣

this cus was telling me about this thing he did its tryaline.com, u can add a line that fwds to your phone and can call out using that number caller id, he got tmobile said he got a number from this site to his fave 5s and just gave people that number and its the only one he gets calls from now as well as calls to anybody heard of it?

My Top 10 Customers

10. What do you mean there is a fee to pay my bill?

9. You mean they turn off my phone after only 30 days of non-payment?

8. Well I never got the phone wet.

7. I can get that at walmart for $10 bucks.

6. Why can't I just sign another contract?

5. My phone isn't working what are YOU going to do about it.

4. I bought this online can you do everything else for me?

3. Cell phones are such a rip off.

2. What phones are free?

1. I have been a customer for ___ Years.


My response to all of them. GO KILL YOURSELVES!!

Hope your day is going as well as mine.

So I got an HTC Fuze, unlocked it, ripped the software and installed new non-AT&T ROM. I'm trying to get some direct push software for instant email notification (like what is available for Blackberry).

I know that there is software that it is "supposed to be" available with the new version of software that is available for the Tilt, but since AT&T hasn't officially released the technology for it, the phone is not bringing up the PIN# required to run off of Blackberry's server, so that software won't work.

Anyone have a (preferable free) fix for this? Or new software that can be downloaded for "instant" email notification.

Thanks in advance.

For verizon wireless, anyone heard about this company? Im fed up with the company i work for and was in our local mall over the weekend and the district manager talked to me about employment there. Before even submiting a resume i was offered employment. Im skeptical of how he explained the commission to me though.

40% of accessories, 40% of phones, 100% of add a lines, and seems to be 80% of new activation rate plans as well as 40% of upgrade rate plans and 40% features. seems to good to be true, anyone work for this company seems local to ohio as its based out of Toledo Ohio

so...for those of you who work at T-Mobile know how the company i putting so much pressure on the reps to sell this failing product called the T-Mobile @Home. Who needs a home phone? We have an unlimited plan, a hotspot service which when connected to uma you can make unlimited calls and now we have plans with more minutes.

In my market its such a big deal to sell this damn product. Half the people here don't have high speed internet. It's the country but yet i'm still hounded. Now they threaten to write us up for not selling this???

What makes this even more great is that they have taken an old @home commercial and turned it into a "more minutes" commercial. There is a line where he says “T-Mobile knows customers are paying a ...
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This is ridiculous! This is probably the only job she's had in 5 years... bad move T-mobile! 😕

Is it ok to sell a customer a $50 phone and add $5 worth of insurance per month...over a year thats $120 + $50 deductible + $18 If you wanted it overnighted...Is this morally wrong?