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Its Push not Pull
Gotta love it when a pissed customer trys to push on a pull door or can't figure out how to get out 🤣
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That's the same thing as when people call in with problems with their phones and I tell them to turn the device off. They procede to tell me their device did not come with an off button!! 😳
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ok sir can you turn off the phone-- yup...... hello??? are you still there??? no you did not seriously power off a phone we where talking on, apparently so, happens at least once a week i would start asking if on device before having a cus power down but does help bring down the aht
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Luckily I don't have to deal with this too much anymore. Now I take over escalated calls. Most of mine consist of people yelling at my about $3000.00 in internet charges because their 15 year old son or daughter does not know how to use the internet.
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Or that they know it's a mistake because they told their kid not to do it, so the kid didn't use it.
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I once had a lady tell me her son only listened to the radio on the phone. I looked at the subscriptions and he had one to XM radio. The conversation went like this:
me: "Ma'am you're son uses Xm radio"
her: "Yeah. So what?"
me: "That uses the internet"
her: "No it doesn't"
me: "Uh, yeah it does. It's streaming data."
her: "You should go back to school and get a new job because you obviously don't know what you are talking about. It's a radio. Not the internet."
me: "It's internet radio. Which means you listen to the radio over the internet. Which uses data and causes you to have a $3000.00 phone bill. Would you like to add an unlimited data plan so I can request the charges back?"
her: "No, you guys did this on purpo...
(continues)
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I'm just lucky that our mobile web doesn't allow you do anything besides purchase ringers without the web.
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