Shop Talk

So my last caller gave me very broken English and wanted a rep that could speak fluent Portugese.

When I told her that we only have a Spanish line, she was upset and didn't understand why we don't have a dedicated Portugese line.

So..I'm already fed up with the fact that our companies have caved in to a whole section of people that can't or refuse to learn our language(and pay the bi-lingual reps extra money) but this just p'd me off that now, other people are becoming upset because we don't have dedicated reps speaking their unique language.

If you could see me now, for all of those people, I'm displaying the universally understood flying fickle finger of fate with my middle finger. Get the f out of my country and go somewhere tha...
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noone posts anymore on here, this is the only allowed site i can go on at work

"That *expletive* Obama's behind this; he wants MY money!"

...you're in california/new york, dear customers of mine. No kidding you hate your taxes; I would too.


...hell, I hate SEEING them when I review your bill.

so stoopid ....... 🤨 🤨 🤨 🤨

A customer came in today to triumphantly tell us he had switched to Tracfone from AT&T GoPhone... and to grovel and ask for help moving his contacts over.

Anyway, we got to talking as I was unlocking his Tracfone, and he claims that AT&T "still owes him $500." So I'm thinking, he never got back his deposit and is waiting for it... but he kept talking. Apparently, he HAD received the deposit in the mail, but a now-ex girlfriend had forged his signature and cashed it and run off.

"So," I asked, "You received the check, and then she stole it from you?"

"Yes."

"Have you considered a civil suit?"

"Against AT&T?!"

"No, her."

"Why? You are the ones who owe me $500 dollars!"

"Which we paid you with a chec...
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It really this effin hard to answer yes or no I dont need a ten page long story about how you just got your phone just effin yes or no. I mean come on people you guys drag this ish out. And then they get mad at us because it takes too long. Well if you would just listen and stfu and do what I say we would be done this ish alot faster.

are so cute! "I'm worried about the changes to your data roaming policy. What if I go over?"

*after explaining the change* "But it's really nothing to worry about; almost nobody ever goes ever."

"But what if I do?"

"If you did, it would be 25 cents p/MB, I believe, but as I said-"

"Can I find out where I'm at right now?"

"Yeah, I can." *pulled up info* "Right now, you're at 220 KB."

"220?!?!"

*smiling because I know now what I'm dealing with* "Yeah, it's 20% of 1 MB."

"220?!?!"

"You're at 1/5 of 1/300th of the limit."

"...oh. You guys would let me know if I get close, right?"

"Of course! We send you a text message and an email if and when you get close."

😁

Simple question. A guy calls in needing the phone number to AT&Ts legal department. Can you give it out?

If not, why?

Fallow up question. How hard is it to find the information?

Thanks!

😳 "Does this have Bluetube?" 😳

I had a customer today ask me if her old "bluetube headset" would be compatible with her new phone. I told her yes, it would, but just to be sure we should pair it now while she was in store. She proceeded to pull out a CORDED headset, with a proprietary plug (thanks Sony). Much explaining ensued.

I guess I should be thankful that I asked to see it before she went home and got frustrated...

I wonder what Bluetube technology would be if it existed?!

I just talked to a guy whose last name really was Patel, and he sounded like he just stepped off the boat. He was a total douche, wanted me to add the iphone data plans to his phones just so he could see what his bill would look like with his corporate discount, and then take them right back off. Like I'm gonna do that, even if I could. 🙄 What am I getting out of this? 🙄

cx- Well I havent recieved it
me- UPS is currently in transit to your area for delivery.
cx- Perhaps I'll recieve ot later ?
me- that is correct, UPS is making it's rounds and processing deliveries, and has a scheduled delivery date of today.

really? do I have to walk you through understanding that UPS is making its deliveries and they don't have a specific driver just for your stupid package. If you have an issue with it, call UPS and complain, not to me. our job is done, now its UPS's job to do what THEY do.

Listen, lady, I'm sorry you can't reach the phone insurance company. I'm sorry your phone was stolen. I just spent 20 minutes trying to reach the insurance company myself and wasn't able to do so. I don't know why I can't reach a live agent. I usually can.

And I don't know why neither you nor I can register you on their website so you can file a claim and get a replacement phone. Something's obviously wrong. I've notified a supervisor that I can't reach them, you can't reach them, and neither one of us can get you registered on their website so you can file a claim, and I've asked her to notify the higher-ups to try and reach somebody there so we can get you a replacement phone.

In fact, I've been going out of my way to be extra sweet...
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Do not get mad at me when I tell you I can't take your credit card or allow you access to an account because YOU didn't bring YOUR driver's license or state ID with you. I am doing my job to protect your accounts. I'm pretty sure you'd be pissed if I let a hobo walk in off the street and upgrade your phones without checking his ID. And come to think of it, what would you do if you got pulled over on your way here? 'Oh, I'm sorry officer. I didn't realize I needed my DL today since I was DRIVING!'
People, think before you yell.

to the Phone CS rep that has to deal with the people that were just at my store because they were IRATE!

why is it when a cx wants to cancel his insuracne he ends up xfer to asurion...WE ONLY DO INSURANCE CLAIMS....WE DONT CANCEL THE INSURANCE THATS UR JOB SO PLS NEXT TIME U GET A CX THAT WANT TO CANCEL HIS INSURANCE DO UR JOB!!!!!!!!!!!!!!!!THANXS 🤨 🤨

why do customers think that all Sprint reps know each other, and that we can just connect them to the rep they were just talking to? or any company for that matter? there are thousands of employees for sprint, and i can't just magically connect you back with whoever you were talking too. if the call is disconnected, they are suppose to call you back, but based on how big of a jerk you're being, they probably won't. even if i had a directory of all of Sprint employee extentions, i would not go that extra mile for you, jerk.

..that they can place an order online or over the phone, then be able to go over a nearest store and pick up their order?

Since when did that become possible?!

It's clearly indicated on the website that the Phone will be SHIPPED within 2-5 business days. It doesn't say anything about being able to pick up the package at a store, does it?

If you need the phone like TODAY, then don't bother calling! Just go out there, and waste some other reps time! Oh and what was your question again: "Is this Web Special available at a retail store?"

What does WEB SPECIAL mean to you, anyway?

First call. First headache. Wow, this day is looking up.

I think this potentially has more verses:

Once upon a night-shift dreary, while I posted, tired and bleary,
On many a recent phonescoop comment, whilst closing up my store.
While I nodded, nearly napping, suddenly there came a tapping,
As of some one gently rapping, rapping at my now-locked door.
"'I'm an AT&T customer," he blurted, "tapping at your just-closed door.
Do you have the iPhone 4?"

...and a Haiku:

Sale was going well
"No I can't waive upgrade fee"
Now she is yelling

You know who you are... Don't worry. They will get what's coming trust me. Folks never understand what their words can do, especially in a forum.

SPRINT REPS THIS IS WHAT ASURION CANT DO:

1)I cant activate insurance.

2) Asurion is not the WARRANTY of the phones sent or sold by sprint.

3)Dont transfer customers just to track their phones.. they have to at least start a claim...is not possible most of the time.. and is not possible if phone is stolen or pass 3 days already

4)PLEASE SPRINT REPS do not transfer customers to us if customers has being tranferred back to you 30 times.. for example is customers want to apply warranty of a phone he receive defective, make sure if the replacement was done by ASURION or TECH SUPPORT from sprint. if it was sprint, DO NOT TRANSFER!! I REPEAT DO NOTTTT TRANSFER!

5) do not lie to us about the real problem customer is having when doin...
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