Shop Talk

Eventually you get sick of smiling at them over the phone.

Then they say WE'RE the rude ones. Pffft.

mindflux, on a scale of 1-10, how many donkey dongs does this new template suck?

my only comfort is it will probably change tomorrow, since Sprint has the stability of uranium when it comes to company policy.

I'm back from my much needed vacation 😁 Calls have been easy, creepy commitment was givin to someone else, and I'm not dreading every time I hear the beep today. Its a good day, 🙂 so far..... 👀

That customers call to deal with their cell phones while they are having sex??

I have read some threads here that say the same thing.

Last night I took a call and there was loud moaning and related noise. I paused and then responded with my open again. Some guy said "Oh ****" and yelled just a minute.

Just wanted to know when his bill was due!

HERE? I need a question answered ASAP!!!!

children who interrupt me as I am with a legit customer....goddam! And then ask me tens of useless questions about contract services that you are far too young for

Me: ..end of the call(4:30 mins) Sir, do you have time to be transferred to a survey?

Cust: Yes. My grandchild like texting and taking pictures with her phone.. That is why I dont put this services in my account because kids are kids and they use my phone for this also. Ahh my grandchild. The mother prohibit her to send text and photos because kids are kids you know what Im saying? Thank you for helping me my grandchild is driving me crazy about having her phone back.. She cant send texting from my phone. She uses mine. Im paying for the service.. BLAH BLAH BLAH MY GRANDCHILD...call really ended in 10:45

ughhh!!!

So im hoping anyone working fopr Pocket NE FINDS THIS FORUM so we can get to the bottom of alot of **** thats been goin down. Like wtf is with the cut in hours? where our tower build emails? the friggin inventory problems? com,munication with uppermangement is awful! im loyal to my company but im tired of the rumor mill churning out bad news. 👀 👀 👀

Question:

When you make a sale on a feature or addon you get commission every month that it is active on the account.

True/False

Yup another slow sunday. How is every one doing today?

why do most of u guys lie to the cust... 🙄

I've posted in the andriod forum here and the actual tmo forum and have yet to get an answer. I'm hoping someone here will know how to handle this...

before I updated to froyo, my messaging thread was synced with my facebook pic. Now it's not. I click the pic and it asks me to create a contact... but this doesn't help since I can't be friends with myself.

I have a N1 so there's no "contact card" listed to edit this... I've unsysnced and synced again to no avail. I like to think I'm not dumb, but this has got me stumped.

please help!

I often get customers who are trying to get their issues taken care of from a location that just isn't normal. Where have they called you from?

++++++++++

Not the craziest place, but I just got off a call where the customer was working in a toll booth in Orlando. He kept putting me on hold to take the tolls. A 5 mimnute call turned into 20... 🙄

Whats the commission like? How does it work?

I am considering leaving my current job and maybe getting a job in Sales for a cell phone provider. I guess preferably AT&T since that is who I have and I guess there would probably be discounts or free service there.

What's base pay like?

What's commission like?
-Per sale? Line? account?
-Upgrades?

And also, if you do not mind posting it, what is your average check like? And what kind of 'rank' are you in your store? Below average, average, higher than average?

NOT

Now we open 10-5 instead of 12-5.

I was wondering if anyone knew how to access vzlearn from your home computer. Have been trying for a while and can't figure it out.

to cliam his damaged phn knowing that he doesnt have insurance on it....and on top of that he gets mad cus we dont wanna help him...wtf is wrong with this people....sorry to say this im hispanic but sometime they(hispanic people) can be so ignorant 🤨 🤨 🤨

I hear it a lot from my customers, that I 'should be able to see' that they are 'good, loyal customers'. I've tried looking, but I've yet to find what would put one customer above the other on a basis of being 'good' or being 'loyal'.

A lot of times, customers that claim to be 'loyal' are doing so while saying that they're going to cancel if they don't get what they want. Leaving for another company the moment you don't get a special deal does not sound very loyal.

Many customers who call themselves 'good' use their payment history as an example. Last I checked, customers who pay their bills are engaging in an equal-trade system, and are generally only paying because we would shut them off if they didn't.

Maybe we could offer these...
(continues)

I'm pretty pumped.

Even though it can be a bit like Black Friday sometimes, the money flows and I like it.

Who knows?

This guy is talking to me about how he just got out of a pretty long relationship about 2 months ago and he's talking to this woman he "fell madly in love with"... Interesting.

Kinda weird. I want him to stop charging his phone here. And stop talking to me about these things. I don't know if he just feels comfortable talking to me [because he's been here before, and I get that "you just seem like a really easy person to talk to" thing a lot], or if he talks to everyone like this. Just one of those really open people who wants ideas from people he doesn't even know. 😕

Today is so weird.