Shop Talk

Yesterday from 10am until 6pm, which are my store's hours, I did not sell a single item.

Zero dollars.

How the hell does that even happen?

And so far today, since 10am, I've done an exchange. I don't know what's going on.

phn is damaged why would the cust say its NOT its broken.....


me😲k i see ur callin cus ur phn is dmaged

cust: no like i said before the phn is broken not damaged

me: ok so can u tell me wats the differance



stoopid cust smh

👀

🤤 that the G2 is coming out soon for tmobile???

where EVERY customer pisses you off?

Radioshack employees, I'm looking at you right now.

If a customer has a defective model of a phone purchased from Radioshack, do NOT send them back to Sprint telling them we'll replace it.

We cannot replace it. We're out of stock with that phone and have been for the last two months. We also don't replace phones purchased from 3rd party retailers as per policy; if it was ordered from our sales department OR from a corporate store (latter being a big MAYBE if I recall)? We can replace it.

Best Buy/Radioshack? Can't do. Period.

So please don't make my fellow representatives and I want to go yell at you and promise things we can't do. =)

...customer took that news very well though and thanked me sincerely for my time. o.o

My job is not to hold your hand and wipe your arse ..

i gave u several options pick from one of them..

which one do I think is best?

The one you pick...

and I want to activate it on my account.

Me: Sure, sure, let me pull up the account. May I please first see the phone?

Cx: *hands me the phone*

I look at this phone and it has "stolen" written all over it.

Me: 🤨 Sooo... what's your phone number?

Cx: xxx-xxx-xxxx. I also want to upgrade my dad's line here. It's eligible, you don't even have to check.

Me: I do have to check, and unfortunately, it's not eligible till November.

Cx: Oh, ok, well then I guess we won't upgrade.

Me: Is this phone active? It already has a phone number in it.

Cx: No, it's not active.

Me: Ok... *checks negative list*
Sir, this phone is still active and it's reported lost or stolen. I'm sorry, but I have to confiscate this device and a...
(continues)

I just spoke to a customer that agreed to overages on his account!!!!


Its amazing!!!

What excatly can you guys do for customers? I was hoping to get some details so I can tell the customers what you guys can and can not do. Do you guys charge to transfer contacts? Can you guys bill to account? Can you guys wiave shipping and activation on an account? Can you waive those fees on an account when they have a discount on it as well? And any other tidbits you can inform me of would be great. Thank you guys so much in advance!

I have made 14 sales in the past 3 hours... 😁

How many you suckas got?

i have a customer that called in a month ago for a re-rate. He had used alot of data while traveling internationally and had a $3,000 bill. I had to file a case and I called him back today to discuss the outcome. Now I have to call him every week because he requested it. 👿 He says I have a sexy voice and likes talking to me. The weirdo keeps asking for my personal number and is discussing our "wedding"! 😳 Policy sucks. 😢

For my manager to go home. Or learn some serious stress management skills. 🙄

And stop being a hypocrite. 👿

I posted the lyrics to "the royal we" by Silversun Pickups in a customers account as notes... 🤭

I shouldnt have to pay for a replacement battery now that this one is cr*p! 🙂

🤨 Uhhhhh no, you still have to pay for a new battery... If you want a new battery. 😁

So I'm sitting at my station near a state of vegetation when I hear the exclamation of a call notification, so I give my salutation and request authentication, but the caller's indignation soon diverts our conversation and I find, to my elation, I'm performing recitation of the rules and regulations -- with zero deviation -- that the rep before me gave him; how his sad infatuation (texting girls on Porno Nation) will result in elevation of his charges and taxation.

Spouting profane proclamations, he denies this allegation, and with weary resignation I ignore his invitations to go have self-relations and consume his defecation. I won't risk termination by returning provocations to ignite an altercation, so I call up escalations and I tell...
(continues)

i don't care how long you've been with us
i don't care what you think you should get
you did use data
you did text 8000 times
you did go over your min
no you can't get a smart phone without a data plan
no you don't get to upgrade 8 days after your last one.
no you don't get a free case
no you don't get free shipping
you get what i say and thats all

thanks you and have a great day

Me: Yes you do.

Cust: Well I've never had to use it before so tell me who put it on there.

Me: I don't know who put it on there. The bottom line is that I cannot access your account until I have the password.

Cust: WELL THEN YOU NEED TO FIGURE OUT WHO PUT IT ON THERE AND WHAT IT IS AND CALL ME BACK!

Me: Ma'am, if we could just get the password to accounts, we wouldn't be very secure, and we wouldn't need to ask you for the password because having one would be useless. It's there, and I can't go any further without it.

Cust: THEN GET ME YOUR SUPERVISOR SO THEY CAN TELL ME WHAT IT IS!

Me: My supervisor will not tell you anything different than what I'm telling you. Without a password, there is no access. You can always call c...
(continues)

my car. Can I get a new phone and just keep exchanging them untill I get one that works with my car's bluetooth system.

Me: 😳 🤨 Sure but you'll spend more money than you need to doing that, and you only get 1 exchange so anything beyond that would be retail price. Pull out your owners manual and tell me what profiles...

You can guess where it when from there.

Stop telling my customers they can walk into my 3rd party retailer and get themselves a new SIM Card for free.

I mean, unless you can convince T-mobile corporate to give us stacks of free SIM cards that is.

And no, we do not keep the SIM cards from upgraded handsets, they get sent back to T-Mobile corporate to be recycled into new activations or SOLD back to us.