Shop Talk
AT&T reps, quick question about giving out info.
If not, why?
Fallow up question. How hard is it to find the information?
Thanks!
dntbhatin said:
why wouldn't you be able to give it out...if you can't find it make one up they probably wouldn't call it anyway
Classic example why AT&T customer serivce is in the toilet.
I'd appreciate another, more legit responce to the question above.
This guy from India or the Philippines apparently didn't think so. You'd think that the legal department would sue him if he gave out the number. The guy was using every excuse under the sun not to give it to me.
First he couldn't find it, then he could find it but only lawyers could speak to them, then he could transfer me to them but I couldn't know the number and a few other excuses that I won't cover.
I submitted a complaint to the BBB and wrote a letter to the president of AT&T about this. Hopefully this rep and others like him will get proper training in the future about this.
If all of the people who had complaints tried to contact the legal department, they would be overwhelmed. I'm sure that someone who seems to be as intelligent as yourself can understand that common complaints shouldn't be filed through legal.
Unless you guys know of a better way.
The rep kept me on the phone for 50 minutes after I explained what the issue was, then he just kept on giving me BS answer after BS answer.
I just wanted to know if he was correct or not and it appears he was wrong.
Oh, you're not? Then I guess I godda do it myself then....
I'm fairly confident that the last people that would assist you in this information would be the legal offices of a company.
why? don't know, ask corporate.
Shack, you can always find a call list on MyCSP. You should have access to it. If not, be honest and let your customer know you don't have it, but send them to customer care. 1-800-331-0500. They'll be able to provide the customer with the information they need.
Legal Department (800) 635 6840
option 1 If any law enforcement official calls in and needs our Legal
Dept., Court Ordered Subpoena, or Search Warrants. Fax is: (800) 938-4715.
Or by mail to: Custodian of Records, AT&T Wireless Services, PO Box
24679,West Palm Beach FL 33416.