Shop Talk

go go go!

here,
the intercept's browser has an issue, it freezes sometimes. one of the cons on that phone

cust: I saw that you're advertising free lines until 2012

me:yes sir..the 3'rd, 4th or 5th line on a family plan can be free until January 2012

cust: I already have two lines. I want you to change them to make both of them free until 2012.

me: really????? How about I just make all of your service free until 2090? grrrrrrrrr

dose anyone no the apn settings for t-mobile?

depresses me... 800mhz? i KNOW they can do better...the rest of it... eh.. 3.7in screen? is it too much to ask for a screen that goes to the edge like the Vibrant(captivate)? im sure the phone will be amaizing... just less than i expected and so im not impressed.

😁 😁 😁

Oh, Saturdays how I hate you. Especially when you bring rain. Rain only leads to crazies and no good sales. It makes me depressed. The next seven hours are going to drag by so slowly....

On a happy note, I do have a Buffalo Wild Wings gift card that I can use for lunch. Wings and college football, yeehaw!

insurance...

"I pay $8 a month for this damn insurance and it's an inconvenience to ME because i'll have to pay a deductable!"

me: "Well ma'm, I cann assure you that if we exchange your phone in it's present condition that you'll be charged a processing fee that I much more than the deductable."

"With how much i've paid for my insurance every month they shouldn't charge me no deductable"

me: "Ok, well any questions you have regarding any possibility of waiving the deductable would have to be taken up with Asurion."

HAVE A NICE F*CKING DAY.

😈

Heaven knows I'm not going to be specific. I'm just going to go on record as saying that current site policy changes are a mistake.

me: may i have your name please?

cst: _______ Kuntz

me: (we have to say their names back to them) thank you Mr. Kuntz

i had to warm transfer him, and the other rep didn't want to say his name.

other rep: is it Kuntz (****s)?

me: it's Kuntz (coontz)

other rep: good, lol.

funny stuff.

Radioshack called in wanting me to "reset" security information on an account. Apparently the customer can't access sprint.com and needs to for whatever. So, I happily advised the Radioshack agent to refer the customer to a sprint corporate store, as without pin or favorite hobby, I can't make any changes or authenticate on the account.

"So you want me to send a customer away and possibly lose a sale? Yeah, that's not gonna happen. Thanks, but I'll find someone that will."

This made it a pretty good day. I mean, you want me to possibly lose my job because I won't break policy for you to make a small sale on probably some old grandma or something? Fat chance. 🤣

Funniest/weirdest/ most horrible thing to happen after the alarm bells start going off in your head at work


My Memory was wiped when i quit so i don't have any stories from work so entertain me!

Customer: I would like to return this phone and reactivate my old one for the time being.

Me: Ok what seems to be the issue with the new phone?

Customer: Honestly I don't have time to figure it out and read the book.

Me: Uh ok No problem let me just click my buttons.....

New Phone = LG Vn-250 Cosmos
Old Phone = Motorola Q9m

😳 😕 😳 😕 😳 😕

Me : May I please have your Sprint wireless number?
Cx : 616-***-2342.

ya, i closed my chat after that. break time! not going to ask you again or guess your number.

Just had a woman who sounded like she was in the bathroom.

She was! She told me to wait a few times. I heard her strain. Finally the last time I heard her say "Thank you, Jesus"

Then she started to talk to me again. Said almost one word. Then she yelled, next to the phone, "Bring me some f-in' toilet paper!!


EEEEHHHHGGGG! I hung up!! 🤭 🤨

who in here knows about it

of when our opening in my call center was changed to announce the name and purpose of our dept 3 times before the customer even speaks a word, why do customer's still think I can do something else?

Thank you for calling Sprint's change of ownership dept, may I have your name and the phone number we will be moving today?

john doe
XXX-XXX-XXXX

And who will be taking responsibility for this phone and are they on the call/line currently?

No, i wanted to talk about my bill.

Well welcome to the change of ownership dept for the transferring of responsibility for phone lines from one person to another person. If you have another concern I would need to get you back to customer care for further assistance.

No, I want to talk to so...
(continues)

I received an email from a customer today that stated..STOP CALLING ME!!!!
So i filled out the form to remove him from the calling list. After that I wanted to instead of sending a reply email call him. I really considered calling and saying
This is **** with customer service, I am just calling to inform you that I have filled out the form and we will not be calling you anymore. Decided against it, but this is what Fridays do to me 🙂

Don't put into your notes that your customer is mentally ill and needs serious help because she's screaming and cursing at you.

This gave me one heck of a laugh as I'm reviewing this absolutely egregious customer's history with us (40+ touches this month alone), but you're gonna wind up with an IRT or a serious write up if you're not careful, whoever you are, my dear Financial Services agent.

...seriously though, thanks for the laugh, needed it after dealing with her. 🤣

Lady calls in states she was suppose to receive a phone on Wednesday. So instead of calling us yesterday where we could guarantee nexted day delivery she decides to wait ill when Friday.

So I get to the shipping page tell her Saturday delivery is not guaranteed we can request it but we cant guarantee it.

She gets mad and says I have an important call I'm expecting you don't understand I didn't mess up you people did.

I wanted to say well lady listen you had two effin days to call you Had all of Wednesday because UPS don't deliver after 7 and you had all of Thursday and you effin wait till Friday a day before the weekend and the day after your suppose to receive this "important" call and you effin get mad at me because I cant guarant...
(continues)