Shop Talk

Don't tell people that customer care can block a phone number from calling you; we can't do that.

What are the positives to your days or job ethier or?????? 😁

anyone know of any Rewards program if so please post them for me. thank you

me: good afternoon, this is ***** calling from *****, am i speaking to Xyz?

cx: oh, uh... um... no, Xyz is my husband(mom/dad/bf/gf/grandma/Whatever....)

**Me: oh, ok is this the wrong phone number to reach Xyz at?**

cx: uh.. no this is, well, uhmm.. see this is Xyz's account uh...they uh...



Dimmnit!! 👿 is this the right phone number or not?? yes, or no!? its that simple, if i keep calling this number, is Xyz going to EVER answer???

correcting people when they mispronounce my name..it's always a 20 min argument that ruins my handle time

and if it was strange i could give them leeway but it's english ,

Seriously though, in the name of possibly changing the things we do to help out our co-workers, what kind of things piss you off?

What things do call center reps do that piss you off?

What things do sales reps do that piss you off?

This place is always freezing. Even in the summer. And today, I am wearing my long johns under my pants, and a sweater over my shirt.

BRRRR

And where are the calls? Not a complaint really, cause I like it slow. But when it's slow, I have nothing fun to do. No reading or crochetting allowed. Bleh.

thinking about leaving sprint for iphone cause my phone broke AGAIN and tep wont cover it.

any thoughts?

I find it hard to believe that being Little Mary Sunshine despite your clear disrespect and attitude problem being throwing in my face is considered giving you attitude, my dear ex-customer.

And I'm sorry, how 'final' of a notice do you want? You got the bill that says "Final Bill" exactly as you asked us, you're out of contract due to porting out.

And by the way, had I not been polite and thought something went wrong on the other end of the phone? I'd have given you the dead air script and disconnected; leaving you to wait on hold for another rep, which I really should have done. Instead, I read the beginning of the script and proceeded to let you know what the note I wrote in your account said.

May your day go a lot better and h...
(continues)

In most of the southern states.

Or at least toward people who cannot speak proper english/have the I.Q. of a chihuahua.

Ok, so i got to work today, tried to use my mouse, and some stupid person stuffed a cheeto into it.... and in my headset.... and my desk was covered in crumbs and ugh!!! it was disgusting!

So probably one of my favorite and least favorite things about working in an OUTBOUND Call Center for T-mo has to be the ridiculous amounts of people who do not speak english and think it's so funny when they can't. They just answer and go "Wha happen?" "Waaaaaay?" It's fantastic.... Anyone else have to deal with this? lol. 🤣

I need an honest opinion here please. 😎 🙂

Gentleman just comes in to my store.

G: Do you have any chargers for the Blackberry Storm?

Me: Possibly, do you have your phone with you?
(My store does not carry the storm, so by looking at the port, I could see whether or not we carry the charger.)

G: Yes. I know what it looks like.

Me: Well I can take a quick peek at it...

Gentleman is going through every single charger on my rack, looking for the one that fits his phone.

G: It looks like this one only smaller.

Me: Well do you have your phone with you? I can look at it.

G: *sighs heavily* YES! I KNOW WHAT IT LOOKS LIKE!

Me: Well, if you let me see it, I can tell you if we have them or not.

Customer walks out without saying anything. WTF?! He comes back in ...
(continues)

Mr. Sheedy

i kid you not. 🤣

So this girl came in to start service with us and the only ID she had on her was a military ID. Normally not a problem to take but the ID was expired in 2004! Not only that, but at the time it expired she was only 21 and a pay grade of E7. Those who know military pay grades will know that reaching an E7 at age 21 is complete bull. So I told her that we can't accept this as ID and she had the nerve to give ME a look. She said she would go somewhere else. Fine with me go start a fraudulent service with someone else.

i havnt goten the new G2 yet or much experience with it, but had a customer complain that theyve locked the software on the phone not allowing any custom ROMs added to the phone...i know the phone is new, and it took a while before much was available for the G1...is this phone really locked down? can anyone confirm/elaborate?

we don't have a big enough selection of American made phones... 🙄

I think it'd be pretty cool to know if I'm talking to someone from phonescoop when I call in to help one of my customers.

Is there a code-word we can use?

ei: hi, my name is ___ and I'm working with customer so and so, PS, my dealer code is..


did you see the PS? yeah, thats my idea for the code.

Who's in?

and I wanted to know when we could upgrade.

Co-Worker: Okay, how long ago did you get the phone?

CST: ...Like 3 months ago.

CW: Well, you're eligible for upgrade every year.

CST: How long till I can upgrade then? What's that?

😕

WTF... since when have people not known how long a year is?