Shop Talk

🤨

when will sprint come out with a group message feature?

but no one knows it and no one pronounces them dead and their accounts keep getting used and taxes keep getting paid.

How long until the IRS bothers you or comes looking? I bet around 120 they have a default red flag that pops up.

If I had B.A. credit I'd pass it on to my kids. My thoughts: throw me in a box and bury me, dust to dust. 🙂

So... my last break is in 18 minutes, then 2 hours left after.... whoo!!!

(and by children, I mean anyone who doesn't act like an adult,) when you ask me a question, and I give you an answer, do not ask me if I'm sure that's right. This is my job, I do this every day. Don't cut me off when I try to answer your question. I will not repeat myself 4 times because you have a problem shutting your face.
When I tell you that you are not allowed to make phone calls on our demo phones, DO NOT MAKE A PHONE CALL ON OUR DEMO PHONES! Yes, I CAN tell you to hang up. And no, you cannot go cry to your mommy because I didn't let you talk to your 'frenns' on my phone.
When I tell you there is liquid damage on your phone, don't ask me how it got there. I don't know. This is the first time I have ever seen you or your phone. Maybe...
(continues)

Arrrrrgh!!!! Half these people who send me texts asking how to work their damn phones and set up their emails and this or that about apps - if they just read their user guides, they'd know what to do!

Damn these people for not reading their user guides! It's the first thing you're supposed to do with any complex piece of equipment. Learn how to frickin' use it!

i have a question for the call center workers do you have a light and if so what coloris it?

So far I've had customers request putting phones in their:

1 underage children's names
2 Dead brothers name
3 22 y/o cerebral palsy victims daughters name (a girl who couldn't speak... at all.)

The last one happened today and took the cake.

I'm a store manager of a pretty decent sized premium retailer with Verizon on the east coast. We (like everybody else) have problems with inventory levels with Fascinates, X's, 2's and DInc's.

I'm in an extremely busy area with well educated customers that mostly want the latest and greatest product. Everytime i get a shipment of these phones their usually gone in 2-3 days. Another store in my company is about 5 miles away and they do absolutely no business.

I had to locate a DInc for a customer (new line of service) and found one at this store. After driving across town to pick it up i noticed that they had surplus inventory of both DIncs and Fascinates. Their manager happened to be off that day, so i made an executive decisi...
(continues)

anybody there?

please stop calling customer care! I understand we have back to back calls once or twice a week but no every single day from the last 2 months have been non stop we now have a 25.00 credit limit so no more that that no matter how many times you call! 😡

got a cust (about 60-ish) asking for his brother's mobile number, (BTW i work on sales) i kept on telling him that we cannot provide that since that he didnt provide any info in his account. i insisted that he should give his mobile number so i can open the account.
he gave it to me then there's no name showing on that number, i asked the cust if i got the number correct, nothing wrong with it.
then i asked... "sir from what carrier are you from?" he "said im from VZW."

my thought: "shoot this is sprint!! why are you calling here??"

did i read my opening script wrong? does VZW sounds like SPRINT??!!!

This week I am in training to learn even more awesome abilities to help customers. Advantage, they call it. I'm looking forward to it 🙂 Power, more power! 😎

hey phone scoop people just curious what is the last straw when it comes to customers?

people I'm talking to in call centers.
I had this guy on hold for 7 minutes while I ordered my lunch online to pick up when it's lunch time 🤤

...i mean...I was talking to my supervisor to better assist him..


😈

Troubleshooting customers mms capabilities. I ask the customer to send themselves a pic. Why are they always so dumbfounded to learn that it is possible to send pics to yourself? They always say, "how do I do that?"

Is the concept really that hard to wrap your mind around?

"wen my bill do?"

Yes, written like that.

Half the time I feel like responding "wen u thank it do, foo? it do NOW!"

🙄

there is no meaning or definition of the word "cut" that would make this phrase appropriate. 😳

so i'm helpin this incredibly sexy soundin british muhfuh tryin to activate his phone...

i've never heard the "F" bomb dropped so many times in one sentence!!

me: sooo...did you sync it with itunes?

cust: no i didn't (explitive) sync it with itunes!! none if the (explitive) instructions you sent me in the (explitive) email said anything about (explitive) activating anything with (explitive) itunes. why does my (explitive) iphone still say no (explitive) service?

me: well sir, you have to sync it with itunes to swap over the equipment in the system & it looks like you already did that with one of your phones. so you don't remember pluggin it up to your computer?

cust: (explitive!!) is that what it (explitive) was? so shouldn't...
(continues)

I would go back in time, find the person who first said "The customer is always right.", and beat them to a pulp. 😈

Yes, I should have other priorities (lottery numbers, investments, warning myself to finish college and not date this one chick...) but right now this has moved to first on my list. 👿