Shop Talk
Any Funny/Crazy Calls Anyone?
got a cust (about 60-ish) asking for his brother's mobile number, (BTW i work on sales) i kept on telling him that we cannot provide that since that he didnt provide any info in his account. i insisted that he should give his mobile number so i can open the account.
he gave it to me then there's no name showing on that number, i asked the cust if i got the number correct, nothing wrong with it.
then i asked... "sir from what carrier are you from?" he "said im from VZW."
my thought: "shoot this is sprint!! why are you calling here??"
did i read my opening script wrong? does VZW sounds like SPRINT??!!!
he gave it to me then there's no name showing on that number, i asked the cust if i got the number correct, nothing wrong with it.
then i asked... "sir from what carrier are you from?" he "said im from VZW."
my thought: "shoot this is sprint!! why are you calling here??"
did i read my opening script wrong? does VZW sounds like SPRINT??!!!
...
Lol. I had a guy just a little bit ago fighting with his wife. They were talking about a sewing kit and yelling back and forth. He then told me to hold and turned to his wife and said "Dammit woman! Will you stop yellin' at me! I'm on the phone and this girl's gonna think you keep my balls in a jar!" then he turned back to the phone and was like "sorry you had to hear that sweetie, I bet you're probably laughing over there and got me on speaker so everyone can hear."
Me: no sir, I dont have you on speaker
cust: but you're laughin huh?
me: I'm tryin not to
cust: its alright hun, you can laugh. hell, I'd be laughin too and have everyone listening in.
me: believe me sir, if i had speaker phone abilities, my co-workers would be he...
(continues)
Me: no sir, I dont have you on speaker
cust: but you're laughin huh?
me: I'm tryin not to
cust: its alright hun, you can laugh. hell, I'd be laughin too and have everyone listening in.
me: believe me sir, if i had speaker phone abilities, my co-workers would be he...
(continues)
...
that is Great!! 🤣
i had this cust tell me he is a double brain cancer survivor. later in the conversation i asked if i could put him on hold. he said "yeah, I've got plenty of time... well I hope so..." 😲 then he started cracking up, and told me that was funny, i can laugh too! ???
i told him " it was dark and a bit twisted, but it was funny." he then told me "I liked you, you've made me Tmob cust for life... hopefully that will be longer than my contract!" 😳
i had this cust tell me he is a double brain cancer survivor. later in the conversation i asked if i could put him on hold. he said "yeah, I've got plenty of time... well I hope so..." 😲 then he started cracking up, and told me that was funny, i can laugh too! ???
i told him " it was dark and a bit twisted, but it was funny." he then told me "I liked you, you've made me Tmob cust for life... hopefully that will be longer than my contract!" 😳
...
here's a fresh one..
got an existing cust who wanted to add a line in the account. (oohh $$$)!!
i provided everything that the cust needed especially the monthly price, the two year contract, etc etc.
C:why should i be paying you 19.99 a month? while youre saying on the ad that its only 9.99!
M: sir the 9.99 plan extra is going to be on the messaging plans not on the data plan..
C: oh ok, well can i still pay 9.99 a month but w/o a data service?
M: no sir you cant do that. if you want you can change your plan to a messaging plan so your plan would be 99.99 a month then 9.99 for the extra lines.
C: why should i be doing that? im fine with my plan! can you give me your manager so i can get this deal?
M: sir my supervisor...
(continues)
got an existing cust who wanted to add a line in the account. (oohh $$$)!!
i provided everything that the cust needed especially the monthly price, the two year contract, etc etc.
C:why should i be paying you 19.99 a month? while youre saying on the ad that its only 9.99!
M: sir the 9.99 plan extra is going to be on the messaging plans not on the data plan..
C: oh ok, well can i still pay 9.99 a month but w/o a data service?
M: no sir you cant do that. if you want you can change your plan to a messaging plan so your plan would be 99.99 a month then 9.99 for the extra lines.
C: why should i be doing that? im fine with my plan! can you give me your manager so i can get this deal?
M: sir my supervisor...
(continues)
...
