Shop Talk
If one more custamer...
hey phone scoop people just curious what is the last straw when it comes to customers?
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getting the same customer three times in a row and them not taking 'no' for an answer.
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i hate it when they need to trouble shoot but they called in on the phone that is messed up.
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Someone who will just yell yell and yell some more and not listen to my solution, and most the time when this happens my solutions is what they want to fix. But wont take the time to shut the puck up and listen.
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When a they try to tell me the charges that were applied for liquid or physical damage to their device arent valid, when, per notes and images, clearly are.
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When they understand AND state that they understand why "what ever" happened. BUT they still will mindlessly escalate it!
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Lost my last straw today....funny I thought I had a few more left. Nothing unusual really. Just screaming stupid white trash that wanted to cancel service with no ETF so she could get an Iphone. She also informed me that she knew that I knew that another company would buy her contract from us. Her 'lawyer' told her about that. Naturally, I continued to withold information about the secret buy out program. She had the directions titled, "How to Cancel a Cellphone Contract" in her hand. She actually read them to me. 😳 . Her rant went on for about 40 minutes. Then of course gets a survey. Guess how that went?
If I needed this crap I would work in an asylum. Wiping lunatic arses and dodging bedpans. Seems like I'm doing that now.
I'm bette...
(continues)
If I needed this crap I would work in an asylum. Wiping lunatic arses and dodging bedpans. Seems like I'm doing that now.
I'm bette...
(continues)
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