Shop Talk

C: i need to change my phone number.

M: ok, i can help you with that. are you aware of the 36.00 fee associated with changing your number?

C: 36?? But i'm getting harassing phone calls!! I shouldn't have to pay anything for peace of mind!!

M: Are we the ones harassing you?

C: 🤨 no...

M: Maybe the people harassing you should pay the 36.00 fee.

C: I've never looked at it that way, wow...


sometimes you just gotta keep it real.

Ok, try to follow me on this one.

Cell phone carriers subsidize phones through the monthly bill, essentially the customer is paying for their phone over time.

California taxes the hell out of those monthly bills.

California also makes consumers pay tax on the full retail value of the phone, regardless of what price they are paying for the phone at time of activation.


How is this kind of double-taxing legal?

Ok I have a question for someone that is more tech savy, I am an indirect agent and have been dealing with my company for 8 years, anyway my question is if anyone knows or has tried to take a phone booster antenna and cut the cord and splice a xm or Sirius antenna to it and use that instead, now here is why I am asking I have a customer that would like a booster for his car but wants to avoid the antenna look that comes with the booster and really doesn't like the window antenna due to the fact it looks ugly on the window, I know the frequency of the booster but because I am behind a firewall at work I can't check xm's or Sirius's site to see what their antenna rates at if that makes any sense.

why are the agents in the Nashville sprint call center so stupid?

Customer....

Me: You would like to make a payment?

Customer hands me precash card

Me: What is your phone number?

Customer: Jose...

Me: What is your phone number:

Customer: Jose...

Me: Jose is not a phone number.

Does anyone have any info on Cricket (Leap) Wireless benefits/perks?

Free/Discounted Phones/Service?

Med/Life/Dental Insurance?

How soon do you get Paid Time Off/Vacation Time?

Any info would be great. Thanks.

🤣

"I dunno, has your phone committed any crimes lately? Ask it!"

🤣

So I have a customer on the line and he's wanting to set up a business account. When I asked for the taxid he freaked cuz he's at home and not at work! Then he decides to say to someone else..."I don't know why they need the id to see if i'm approved"
WTF?? Seriously? Do you want someone to use your business information and get the account set up without your knowledge cuz I don't need the taxid. We request it for verification dip ish!
Then after running credit, I find out we have an existing account for his business and he doesn't know the security info cuz he was dumb enough to have someone else set up the account and then didn't get the security info before firing him.
But its all my fault and I'm wasting his day off cuz he's doing thi...
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try to give you their phone number as fast as they can. its like they want to race through it so i have to ask twice.

Yes... that is what my last customer just told me. And I believe that is the oddest thing I've ever heard a customer tell me before.

I so wanted to say "Foshizzle it sizzled?"

that will do voice-to-txt that aren't 'smartphones' (require internet/data package) ?



that t-mob sells...

...sucks! I need to go to the bathroom and the phone just finished wiping after fifteen minutes. 😢

Just had a 10 min arguement with a cust that he put his SIM card in his car. Went out to prove him wrong, and yeah its a memory card. Idgets, I swear!!

Btw though there is a Porsche in Europe that has a SIM card slot in the dash for hands free. Its pretty rad, saw it on Top Gear

to be treated as if they're stupid.

I had a customer yesterday that was mad at me because I asked her to take her phone to a warranty center to be checked out before we exchange it, because there was a scratch on it. If I did the exchange, she could be charged over $200 for the phone.

C: AT&T is just trying to take my money.

M: 🙄.... So, you think I'm trying to take money from you, by taking steps to prevent you from being charged over $200?

C: Well, you're making me waste my gas.

M:...... to save you from being charged over $200?

C: The screen doesnt work! That's not my fault.

M: No, but the scratches are, and if they arent considered normal wear and tear, we will charge you for the phone.

C: But you cant se...
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I mean, really? why run a promotion for the crap Instinct HD with low inventory, now every order is on backorder because Sprint couldn't sit down and think for a minute and get a better estimate of how many people like free crappy phones when beginning service.

common sense would be to order more inventory for the promotion, but no, sprint seems to screw up.

I am an investigative journalist looking at some cell phone records and find them very confusing. How can I understand the technical notations? Why does each day have three different entries? What is a text and what is a call? What is seizure time for example? Any suggestions are appreciated.

So I had a customer come in. Said his phone didn't work even though he "just got it." so I ask to see the phone.

It's an original, Green LG EnV. Since the phone is approaching 4 years old, that's most likely why it doesn't work anymore.

He asks me to check when he's due to upgrade. So I ask him for his phone number and social.

I enter it, it's the wrong social. He then informs me that it's under his wifes name, but "last time this happened, she added me so I can make changes."

I still tell him we need the info to look it up, but if he can remember the password I might be able to get it a different way. Of course he can't, so he gives me her name and tells me to look it up that way.

I told him I couldn't do that and he sto...
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me: does this happen frequently?

cx: yes

me: is there a certian place, like in your home, or at work? or certian times of days?

cx: every where, any time i call my ex gf's number it rings, then just disconnects!

me: ooh...uh, it must be her phone!???

🙄 🙄

someone is in hardcore denial.... 🤣

I tried to do a transfer of liability to someone else for one of my SERO lines. The guy got an account set up, so I called Sprint, did a 3 way call and once I verified with them and told them what's up, they let me drop off, so i thought everything was kosher.

So I get an e-mail from the guy that I was trying to transfer to, and he says that they can't do it, and wanted me to call Sprint. I call Sprint up and ask them what happened and the guy informed me that because my line is considered an employee account, and the other person is considered a retail account, they can't do it.

Is there a way around this?

The only way I see is if the person signs up for the new SERO using Russ's information, gets the account set up with a new numb...
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damn you att please stop with taking over all these companies. i am so tired of dealing with migrations and take overs. 👿 👿