Shop Talk

old man comes up to me with the phone he bought here yesterday. He wants to return it.. conversation goes as follows:

Old man: I want to return this phone
Me: Why?
Old man: It wont charge.
Me: Have you tried charging it?
Old man: No because the wrong charger came with it. I looked at the charger and it wont fit the phone. dont question me i know that i am right...
ME: Taking the phone out of the box looking at it and the charger...
Old man: dont open the charger i know it wont fit i know these things ..
Me: I looked at the phone opened the bottom where the battery port was at and sure enough it fit. Sir it will fit..
Old Man: No it wont dont open it. i know electronics, i know these things it wont fit.
Me: Sir it will look it do...
(continues)

Hey guys. I just had a customer email me requesting my manager's email. He wants to inform my manager of how he "genuinely appreciates my professionalism in this matter".

Well... This is just.... Neat!

So im new to this forum but i read it all the time at work and the stories just crack me up because im a vzw cs rep and i feel your pain. Taking 80-100 calls a day i usually run across similar situations. Since i cant post from work i just get to read.

so today i get a lady who calls in, here's how it went

me: What can i help you with today?

her: i just dropped my phone in water is there anything i can do to try to stop it from getting ruined.

me: Hurry and take the battery out and use your blow dryer ON COLD AND SLOW and try to get the phone as dry as possible.

cust: okay ill do that. I was also told by a rep at the store to put in a bag of salt.....

me:..........please tell me you didnt take that advised.

her: no

me...
(continues)

Ok I dont work at a cell store but this one is 2 good to pass up! I was in a cell phone store today getting my phone fixed and this worker was showing this lady a phone for her new service ( first phone!) her is how it goes

Rep This phone has a great camera

lady well my camera is broken, can i hook this up to a computer and print the pictures? I dont have a computer cause i dont know how to use it, but the ladies at the library can help me!

Rep yes you can but camera phones can only hold so many pics most pplz just use a camera phone so that they can make their wallpapers personal.

lady listen i havent changed my wallpaper in my house since i moved there 34 years ago!

That is when i lost it and had to leave the kiosk cause i h...
(continues)

Dumb conversation...goes like this:

Cust: (looking at 2400) What colors does that phone come in?

Me: Blue, black, dark brown, pink and silver

Cust: Let me see the brown one (I take one out to show her) that looks black...are you sure its brown

Me: Yes (gets black one out to compare)

Cust: That one looks brown

Me: No that one is black

Cust: The brown one looks black

Me: It could be the lighting in the mall, that one is definitely brown

Cust: Why don't they make it look brown?

Me: Um, it looks brown to me...its just a very dark brown

Cust: I'm going to go get my son and see what he thinks.

Me: 🙄

Hopefully her son knows the difference between brown and black.

i got a call

me: how can i help you?

Cust: MY PHONE JUST TOOK A $HIT ON ME!

me: 😳 i'm very sorry (thinking that must have been messy! and trying not to laugh) whats going on with it?

cust: i dont know it just took a $hit on me it wont do anything

me: ok, well is the phone on?

Cust: i dont know how do i tell?

me: hold down the end key for 3 seconds

Cust: oh... there is goes, thank you
(she hangs up)

me: 😕 🤣

We seem to have had a stream of non-employees wandering in here begging for help. I think everybody needs to read what this forum is about.

It's ours, for EMPLOYEES so we can have someplace to complain, to vent, to trade stories... we're not gathered here to be your personal tech support. If you are having trouble with Boost/Cricket/Motorola or you little sister please take it to the appropriate forum. Try the Motorola forum for Motorola questions, a lot of people who frequent Shop Talk also visit other forums, which means they're the ones who are interested in helping you, those of us who don't... probably aren't.

It's getting awful old.

So our upper management has stooped to a new low. Really, this is bad. I am completely shocked by this.

They want overtime... I'm not inclined to give it (frankly, I show up here exactly as often as I absolutely must.) They want it badly. They're offering some piddly little drawings (not really worth it even if this job didn't suck great big hairy... you get the idea) But this new line is really incredible.

Basically they've said that they want everybody go 'volunteer' for an hour of overtime today. If you're 'able' (yes they said able, not willing) to give them that extra hour they ask that you speak with your Sup or Lead ... ok, that's fine and normal right? That's where it stops being ok. I don't mind being ASKED for overtim...
(continues)

Well its the first of the month for most of us that means we have to worry about hitting fast starts nd of course the dredded secret shop its out there always watching always judging look at the baby look at the baby so what I would like to know is how did everybody do last month Idid quite well myself so lets hear it who will get the biggest loser/winner award in wireless last month 😎

ok...calling all cricket reps, My best friend has the remix but is not able to browse web/his friend has the same phone with cricket and has web browsing capabilities, what gives? what do we need to do to get his device to do the same? So far thru cust.care we only get that the razr can do this/ we know this is not true as his friend sets by lao browsing the web...

😈 👿 😈 😈 😈 😈 😈 😈 👿 👿 👿 👿 👿 👿 👿 👿 👿 👿 👿 👿 👿 👿 👿 👿 👿 👿 👿 👿 👿 👿 👿 👿 👿 👿 👿 👿 👿 👿 👿 👿 👿 👿 👿 👿 👿 👿 😲 😲 😲 😲 😲 😲 😲 😲 😲 😲 😲 😲 😲 😲 😲 😲 😲 😲 😲 I am soooo sick of them and they arnt funny!!!!

So I had a customer come set up a pre-paid account with me and they found out they had an old phone they could use instead of the one they bought. She asked if she could return it and use her other phone. Since I get paid off the plan and not the phone I told her that wouldn't be an issue. She was all..."Cool, what is your favorite kind of beer!" She is going to bring me a 12 pack for doing my job!

If every customer did this I would be wasted all the time!

I was just thinking about things that, on the forum, make you just stop reading or ignore the post after a minutes.

Stuff like obvious spelling and punctuation errors (spelling is really easy to fix, just use the spell-check function)

Lots of Block Quotes (guess why?) Though one or two is usually ok but after that my eyes just sort of glaze over and I stop reading. (well, I've used it once but I was using it as an attack which is what they're almost always used as.)

Writing in all caps, even for a single sentence. Just one word is emphasis (though if you know a little html you can use bold or italics to get the same effect) more than that makes me think you're a 13 year old banging on the keyboard.

Excessive use of punctuation....
(continues)

today is the day that people want what they can't have! Free PDA's!

My gosh. How idiotic can it be for indirect agents?! How hard is it to press just after power up of a phone to press 74663 # clr clr?? It took this guy 18 minutes to do it! AND he had it written down! Not even my elderly customers who call in, have this much trouble! GRR 😳

me* How can I help you today?

her I want the S.E.525 push to talk. I'm not elgible for discount and just want to purchase it outright

me *stunned* sure!
😁 I notice you only have a 32K sim lets get you a 64K and out the door.

her thats great you are the best!

ring her up send her out 5 minutes tops, no joke
😎

Well Words... It's a challenge. I liked it so much the first time here are some words to try and use during the day.



Ninja


Super Powers


Gardening

okay so i tried to call boostmobile and get my text messaging off and told them to remove the soc code. they told me theres no way to take this feature off. then i called again and i got a new girl and they said it says its already off but obviously not doing its job. so i was wondering if any one is friendly with the moterola i415 and knows how maybe i can mess with my settings and then wont be able to send out texts? unless u guys can help me if u guys know how i can get the text msging off by calling my carrier but they seem to be no help.

plz someone help me.. my sis and i share a phone and she uses up all my mins by texting.

Just want some opinions on a situation. I work for an indirect agent and need to add a new phone to my account. Thing is, if I actually go to a corporate store I can get the phone cheaper and no activation fee. Itll end up saving me like 50 bucks. Should I go elsewhere or just swallow paying more?

We're offering the v195 for free this week, with a free car charger and a free Bluetooth headset.

We've never offered a free BT headset in the two years I've been trapped in this particular circle of hell (My god, why have you forsaken me?)

But the phone doesn't have a camera so people don't want it. It's a crying shame. Most people will never use the camera on their phone, a lot of them won't ever even bring it up to play with, most phones have a crummy VGA camera anyways so the pictures are going to be rubbish at any rate but they still want it.

If I were getting new service I'd take the V195 in a second... can we say battery life?