Shop Talk

So a guy walks up to me, he had just come from Best Buy (I am a Sprint Corporate employee) and said that the salesperson there sent him to come here a get a new phone.

He continues on by saying that he opened a new line of service on his account at Best Buy and returned the phone within the 14 days because he didn't like it. We have the phone he likes here, so they sent him to get the new customer price from us on a line they set up. 🙄

I told him the only way we could give him that price is if he cancelled the line altogether and opened it up with us, since we are not associated with Best Buy my manager told me we cannot just give him the new customer price.

When I told the guy this he says he doesn't want to lose that p...
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"So does the 'mail in rebate' come in the mail?"



That's all I have to say about him.

Some dude asked me if he could transfer his numbers from his computer (he currently has them on a word document [dont ask me why or how]) I know it requires 3rd party software but is there anything cheap or easier?

Trixter is now unemployed. Good news though, I also murdered him and we are having a scavenger hunt with the body parts. He will be spread across 5 states. Whoever brings me the most pieces wins!

a customer does have the right to buy a product at another location. but if that customer ask me for help using that said device it is my obligaton to kick them in the head. if they talked to me before, bought the phone somewhere else, and then came to me for help that equals two kicks to the head. any disagreements to this rule can be made to the wall outside around the corner.

I normally hate quotes off sites but this made me chuckle.

It was concerning the Motorola H5 (miniblue) headset that was supposed to come out 'first half of 2006) and still isn't.

"Excellent! Now we will have absolutely no way of telling if the guy yammering to himself in the car next to yours is talking on his phone, or just lost his marbles. This is going to lead to many incidents of people dropping quarters in the coffee cups of business executives sitting outside enjoying lunch."

"I think they mean you'll own it for 7.5 hours before you either step on it accidentally or it slides down into your brain."

"Does it come with an earwax remover kit?"

"Somehow, I don't think this will help the issue of Bluetooth sound quality suc...
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I am both proud and extremely pissed to announce that the countdown has begun! I have 5 days until I'm free of the burden of selling phones.

5 more days of this utter crap and then....well....I don't know what I'm gonna do, but I'm sure I'll find something. After the way management's pissed on me scrapin sh!t off the sidewalk would beat staying here at this point.

Let the countdown begin! 😎 👿

some woman just walked up to me and pointed to the cust service desk and the big sign over it that says cust service desk and asked me
"is that the service desk?"

🤨 ok so man camme in to look at getting a 2yr contract, asked well do you have to run y credit? I was like yes and do you have ID on you. The guy hands me an expired state ID and didnt understand why I couldnt use it....i mean commmon people! Then he's like well I have pre-pay and I'd like to upgrade my pre-pay phone...ok...so he goes to get his phone and walks back in w/ a VirginMobile pre-pay phone....(This is when i started feeling like I was losing brain cells....)looking around i thought does our store not have Cingular all over it?? Then he tried to argue with me when I told him I wouldnt be able to sell him a phone that would be comppatible with the service he has.... 😡

I'm on hold for another department. I can't do anything until I get through to them. I just have to stay on hold. At this rate I'm going to be holding to talk to them until it's time to go home and then past. I don't mind, I'll work OT today without a single gripe.

But I'm BORED

Somebody entertain me.

🤤

Why do you keep asking me if you can pay more on your deductible and get an upgrade? I already told u that you can only get the same phone and paying more to get something else is not an option. Are you deaf or just plain dumb? Asking me the same question mutiple times using different words is not going to confuse me. The answer is still NO. Now get the eff off my phone! 👿

This is an interesting read...

http://www.thestreet.com/_textbtb/funds/goodlife/103 ... »

Congress today announced that the office of President
of the United States of America will be outsourced to
India as of December 12th, 2005.

The move is being made to save the President's
$400,000 yearly salary, and also a record $521 billion
in deficit expenditures and related overhead the
office has incurred during the last 5 years.

ËœWe believe this is a wise move financially. The cost
savings should be significant," stated Congressman
Thomas Reynolds (R- W A). Reynolds, with the aid of the
Government Accounting Office, has studied outsourcing
of American jobs extensively.
ËœWe cannot expect to remain competitive on the world
stage with the current level of cash outlay,"
Reynolds noted.

Mr. Bush was informed by email...
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I have been working in call centers for three years, this last one as a sales rep. There are simply some calls that I will never be able to get out of my head, and I’m afraid this is one of them.

Just a little background history: My company sells this thing called Chaperone. One of the features is to be able to tell where your kid is in the world while they have the phone with them at all times. Very good for the paranoid parent that lives in all of us.

Me: Thank you for calling, how can I help you?

Women: Yes, I would like to purchase a line of service and add Chaperone to it.

Me: I can help you with that. The price is 9.99 for the line of service, and 9.99 for the chaperone-

Woman: (instant rage) WHAT?!?!?!?! You have to be ...
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So far you're right, bad morning already. I had a customer tear my head off because an order he placed on Thursday isn't showing up in the system because our software is worse than worthless... I had to call our coaching team to ask them if there was anything we could do and accidentally used a word I really didn't mean to (said 'we've been having a helluva ... oh dear, I mean horrible! I'm so sorry!') with them. Now I'm going to feel guilty about that all day. I never swear at work, not on the phones. (off the phones is a totally different ball game!) I was just so frustrated because this stupid idiotic half-hazard software has been such an ongoing problem and NOW it's loosing orders, just loosing them.

Then I got a woman get pissed...
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I'll start with one of my biggest pet peeves, do not call in if your IQ is below 40. I don't know how many times in a day I or one of my agents gets a call from some reject that can't give us a straight answer when we ask for the phone number. The conversation usually goes like this.

Me: So I see you're calling about 234-5678?

Reject: Uhhhhh... yeah it's the other number on the account.

Me: Ok... so is it the other number on the account or the 234-5678 number.

Reject: No it's the other number.

Me: Ok so you need the replacement for 234-5679.

Reject: Yeah.

Me: (After verifying the account) So I show that we will be replacing your Samsung phone.

Reject: No, it's the Motorola.

Me: Well that would be the phone on ...
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1) "Hi, I need to have a credit class upgrade done on a business account, he is currently eligible for 30 lines, and has only 3, but wants to add 37 more lines with me. I was told there was a webform (OASIS) to fill out, but when I go to that intranet site, I cannot log in, nor is there an option to "create an account". When I input my email address, it says it is not an active account. Can you assist me with this?"

reply:
"Hi, this request needs to be done through OASIS, please log in to OASIS to complete the upgrade request."


2) Hi, I cannot log in to encore (employee benefits, discounts, freebies), it tells me my login is invalid, and doesnt give me an option to reset it, can you assist with my login information?"

reply:
"Hel...
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It walks downstairs
alone or in pairs
and makes a slinkity sound
A spring
A spring
A marvelous spring
everyone knows its
SLINKY

If your gods joke then that makes me his punchline?
😳

Trixter is one of my minions. He was placed on my team from the very start of my promotion and is further proof that my sole purpose in life is to be God's little joke. Due to his recent post, I am working on having him fired. 🤣