Shop Talk

to common courteous?

Seriously, I always thought that if you were on a phone call and you were hanging up you should say "bye" at least. I was always taught that is was very rude to hang up on somebody without at least indicating that the conversation was over. Am I just confused or are people just a$$hats?

And on a completely different note.

I had a guy call in the other day who informed me at the beginning of the call that he had been hypnotized to buy the first thing he saw advertised on TV and that it had been our commercial but he said "Please don't say the word purchase or I'll be forced to buy whatever it is your talking about!" I said, alright, I can avoid that particular word... and then he went. "I don't think I want t...
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I had a customer call me yesterday and had me look him up in the computer. He got his plan in 2000 and has not renewed since. He has bought phones off ebay and out of pawn shops, but never renewed or bought new phones from any USCC. He wants to know how much it will cost him to add a line to his account. I give him the whole spiel, and tell him that if he does a 2 year contract he can get a phone for as little as $20. He starts yelling at me how a 2 year contract is a rip off, and how we steal money from customers by making them do a 2 year contract. I asked him how that was ripping him off, and he said he couldn't figure it out, but he was sure that a 2 year contract was a rip off. I told him I could do a month to month contract, but ...
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Hey guys.....been a while......I'm workin at VzW now............they block the login page for PS, so I can't really ever post anymore.....just thought I'd hop in and say wassup........can't stay on, but just a few shout outs....

Nikki - you know you're my girl
Everman - wassssssaaaaaaaaaap?
Alej. - you're so Mexican
newfette - hey baby
Mike - keep tha faith, man
plooky - I still don't like you much

anyone else that I'm forgettin, you know, much love......I won't really be posting hardly ever.....this is my break and I wanted to win a moto Q........catch ya all on the flipside.

Mitch - a.k.a. djdelay

or atleast someone that looks like the character off of tombstone is interviewing for a job at my store. I hope he doesnt pistol whip me!

I just had one of...no, no...make that two..of the dumbest people I've dealt with in a long time. For your reading pleasure:

Customer 1 (and keep in mind I work at a Cingular store):
Me: How're you doing today?

Him: ......

Me: Can I help you find anything or are you just looking around?

Him: ......

Me: @_@

Him: Do you have Alltell?

Me: No....we have Cingular. We're a Cingular store.

Him: Oh. You don't have Alltell?

Me: No.

Him: Oh. Well, I have a T-Mobile phone.

Me: OK......

Him: I have T-Mobile.

Me: Alright.

Him: When I go down to low elevations, T-Mobile doesn't catch.

Me: .....

Him: When I start driving down by ______ T-Mobile doesn't catch.

Me: Alright...

Him: I need a phone. Th...
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a couple things:

i lose so many customers because the internet site has the same phones we have for WAY lower...that seems wrong.

secondly, the new treo 700w & p is coming out this month, and we still have the 650 advertized for full price in my store ($350). online it's $200 with a 50 reb. but the owners of my chain of stores will not lower the price. we gotta get these things outta here before we get the 700 in, or we're gonna be stuck with them. boo on me for having the good idea to lower the prices...

I just had this frekin prada purse carrying, talking on the crackberry woman come up to me and say that she works for so and so company so that makes her get 50% off of any accesory (Spelling?)

so I say that if I were to give you the 50% discount that my company would be loosing money in the transaction.

So she pulls out her phone and calls her friend and has me talk to her friend and she says that she is at our rigedale store and they are giving her a 50%discount. Oh ya... by the way, we don't have a store in Rigedale

SCREW YOU… if my company is going to loose money selling something then I'm not going to do it… beside you are carrying around a prada purse, the damn thing probably costs more than my whole car. Suck it up and pay ...
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Thank god, cant stand to help retarted Sprint Customers anymore!!!


Yesterday someone calls in and the call went somthing like this...


Me: Thank you for calling sprint together with nextel, how can I help you?

Customer: Yes (and he sounded like him) my name is gary coleman and BEFORE u say anything, no im not the actor so lay the f*ck off i fu*k*n hate people like you. u think ur sooooo $%#^$ clever! well let me tell YOU somthing u piece of $%$# I'm so much better than you so why dont you just shut your mouth and lets go over my bill.

me: 😲

(I access account, dont say a word and see that he has a past due balance of $5000, has a 1 yr account and has only paid his bill in amounts of like 50 bucks, no more than 70)

me:...
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Well the competition has this....so you need to do this for me.. NOW

If you want my business you should buy my contract out from the other company.

Well, it's not my fault my phone got wet.

Why do the phones only have a 1 year warranty but you "require" me to sign a 2 year contract.

The warranty should cover the phone if I run it through the garbage disposal. Their product is faulty if it can't withstand abuse.

You should just waive that deposit, my credit is perfect! Oh by the way, do they care that I filed bankruptcy on them last year?

Cust: I need a holster/leather case for my phone
Rep: Okay, which model of phone do you have.
Cust: It's the (insert carrier's name here) phone.

Can I pay my (insert competitors ...
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i downloaded this new ringtone for my phone(with our demo line SIM chip) of a high pitch ringing that you can barely hear, but is really high. when a custy is sitting there i dial my own phone, causing the ringing and occasional head tilts. "do you hear that?" "no, ma'am." it was pretty harmless and funny for myself and my co-worker, until 40 yr old beach-barbie came in with her rat dog. that thing started howling and whining and barking, and i repented. i hate those dogs.

I really despise people who don't know what they're talking about and then get snotty with me about it.

Example.

The Sidekick three has NEVER been less than 299.99. It's retail is 349.99, you get a fifty dollar instant on it. That's IT. The prepaid is 399.99, so you save a hundred dollars having it prepaid.

This gal argued with me rather aggressively that at the beginning of July it had been 249.99. First... it launched the 11th of July, so mid july, it wasn't OUT the beginning of July, that was the Sidekick 2, not the 3. And yes, the 2 was for a while 249.99... the three never was.

I've worked here for two years, I know my stuff. Also, I'm not an idiot. I can't say the same for most of my callers. I said "No, ma'am, the ...
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Well in case anybody was confused, this woman just told me that AT&T were the ones who bought out Cingular and that it's all under AT&T, she's a legacy Blue Customer.

This has been a trying morning already. I love how customers will call and ask to see if we have an accessory or charger or to see if their phone has returned from repair, and when I ask what model their phone is they reply with "its a us cellular phone" or "its a cell phone" NO KIDDING!?

So this morning...I got the same call. I asked the model, "its a cell phone." I said "ok, and does it have an antenna?" they reply "yes" I ask, "how about a keypad?"

STUPID! STUPID! STUPID! 🙄

I hate when i have a little crying kid in my store so I have a little candy dish with hard candy. I figure he'll either shut up or choke either way problem solved

SO THIS "LADY" WALKS IN DEMANDING TO GET HER PHONE EXCHANGE BECAUSE HER HINGE IS BROKEN. THAT'S FINE PROBLEM IS THAT WE DO NOT HAVE THE PHONE IN STOCK TO REPLACE IT AT THAT MOMENT ,SO SHE IS TOLD THAT WE CAN ORDER HER ONE WICH WILL TAKE A COUPLE OF BUSINESS DAYS TO COME IN. MEANWHILE SHE CAN KEEP HER PHONE WHICH BY THE WAY WAS WORKING FINE HER ANSWER TO THIS WAS @#$%%^&&* , @$#%^&*((),(&% %^*( AFTER 20 MINUTES OF SHOWING OFF HER BEAUTIFUL VOCABULARY SHE LEAVES ONLY TO CME BACK 40 MINUTES LATER DEMANDING TO SPEAK TO THE MANAGER WHICH TELLS HER EXACTLY WHAT SHE WAS TOLD BEFORE. WHAT THIS ANIMAL PROCEEDS TO DO IS UNIMAGINABLE SHE MAKES HER LITTLE DAUGHTER PEE ON A CUP A THROWS IT ALL OVER THE STORE CARPET 😳 😳 😳 THAT'S IT MIGHT AS WELL ...
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I made my sup take an escalated call over $1.32.

Now for those of you who haven't worked for AT&T each customer had what they called a "Goodwill" account. The customers were never supposed to find out about these secret accounts but what they did is they calculated a bunch of different factors (tenure with AT&T, time remaining on contract, how many credits you had received in the past, etc.) and came out with a dollar amount. You could use this dollar amount to give credits to customers when it wasn't a situation that you would normally be alowed to (such as the one I am about to explain as it was against company policy to credit back for services used).

Now this call came in towards the end of my employment. I had been screwed ...
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when I go to lunch and people stop me outside or when I'm waiting and line to ask me a question.

I know this is against the rules but I really don't want to post this in the lounge and have a bunch of idiots posting stuff that has nothing to do with the topic.

I'm quitting my job in March so I can go to school full time. While I'm going to school I figured to keep myself busy I would get a part time job (15-20 hours a week). I figured since I'm pretty knowledgeable about phones I might give being a store rep a shot.

I was wondering if any of you are part time reps or if they even offer part time work for that type of job.

Someone buys a phone, trys it out, doesnt work at home.
They come BACK to the store, yelling and pissed off about how it "doesnt even work at my house, how the hell doesnt it work at my house?"

1) Do you think your house is the mecca of the universe, and that its the ONLY thing that matters in the world??
2) Calm the F down, return it, try another carrier, simple. Who CARES if it wont work at your house, get rid of it, dont complain about it.

Oh, and BTW.. to every customer who says "Its never worked at my house".. great, consider your 2 year contract as penance for being retarded enough to keep it after the 30 days.

I love my T609 but there are NO games for it, like none. Ok, five games, that's it, most of them suck.

I got really excited when I saw that an Elder Scrolls Oblivion game had come out that was compatible. I'm a fan of the Elder Scroll games, they had a lot of fun things, all kinds of side-plots, little books and things you could find, it was a rich world of variety and interactive game play...

The phone version of Oblivion HOSES. I'll say I didn't have really high expectations but I thought maybe something on par with the old NES Zelda games where you at least could go back to previous levels and shops and buy new stuff... and with maybe more levels than this, it's pathetic. Choosing a class means exactly nothing, all you need for ...
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