Shop Talk

Entertain me, you can't all just abandon me because you're off today or are hung over from Saturday. I need crazy customer stories to entertain me and give me energy for the day.

I am on a call, someone asks me something, I point to my headset to show that I am on a call, and so they decide to try to talk to me anyway.

I didn't activate my "call center sense" when I pointed at myself to where I can now magically pay attention to you while I'm getting yelled at in the other ear. Why do people do that? 👿

So Trixter and I were bored one day and he told me he had a template of the TPS reports they used in Office Space. So, being that my company had recently been doing all these policy changes and dropping them off at people's desks I figured it would be fun to see what my agents did.

Apparently only two of them had seen Office Space because the rest of them were asking me all kinds of questions about what they were supposed to do with these "new reports."

Is everyone as sick of hearing this phrase as I am? I mean there are times when it IS apropriate to speak to ones supervisor, but just becuase you cant give the customers what they wantm what makes them think your supervisor can?
When I was taking supervisor calls, my favorite thing in the world was to ask the customer, Did the rep offer you this? Well did they offer you this? ANd you did not think those were enough? Well im sorry (thinking to myself, because you wanted to be a jerk) sonce you were offered compensation for your trouble and decided not to take it I am not going to offer you anything. Thanks for calling
Man this would really get to them
Not to mention it was fun too 😁 👀

Just had the best customer ever... he was buying a new phone at retail since he tore up the old one, and I was explaining to him about insurance. I told him insurance would cover everything but intentional damage, nuclear hazard, or acts of war (I usually get a laugh out of that). Well, my computer system was having issues, so I let him call customer service from my phone to do the ESN change. The rep on the line offers him insurance, and he winks at me and asks her "I spend a lot of time working around nuclear reactors... will insurance cover the damage to my phone?" She got all flustered and had to check with her supervisor... almost made working on a Saturday worth it. Almost, but not quite.... 🤣

I think I am going to put a sign on my door that says " If you don't intend on purchasing anything in this store please turn around and walk back to your car."!!! I'm so sick of it!

i work at a call center 😢 and ive talked to thousands of different kinds of people and it's craxy how thae all say the same thing like... "i niver go over my mins, look at my past bills, you will see i never go over" or if i ask if there is any thing else that i can help them with they say "yeah, you can pay my bill for me" or " you can give me the wilnnig lottery ticket numbers" if i had the winnig lottery ticked numbers i would not be working at this $hit hole. it's weird.

That you sell a phone to, and suddenly now you are best friends? I've had a few situations like this. I sold one lady 4 phones for her family share plan, and now everytime I see her, she acts like we've been best buds for years. At the bar, she comes up and hugs me! 😳 This wasn't in my job description....

I don't know why customers insist on calling my store and asking questions like:

What kind of phones do you have?
What plans are you offer right now?
What are your free phones?

Its like calling a restaurant and asking them to read you the menu!! Come on people!!
I work in a generally busy store and I don't have time for lazy customers who call and want me to describe all our phones over the phone. If you come in, I am more than happy to discuss rate plans and different phones and features. 👿

Okay, yesterday, customer walks into our store and sits down. (he walks with a cane, not that it's pertinent, just why he sat down) He pulls out a tdma (i'm guessing) motorola 120 and asks if we can fix it. I look at it, and it looks way different than any phone we ever had, it had red and green strips under where the battery go like it had been to warranty or something. Anyway, he says it wont charge, so I look at the charging port and yup, it won't charge, doesn't have a charging port anymore. I tell him, no we can't fix that, we couldn't fix it even when we had that phone. I ask him what company he got it from and he says Amerilink. I tell him to go to Amerilink and get a new phone. So he says, well if you can loosen up all the screw...
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Ok, now I know for a FACT, there are agents just as clueless as thier customer base.
A friend of mine works for a well known major cell phone company in their tech support area. He went into a mall the other day and was stopped by a Kiosk sales agent " guaranteeing they can get him a better deal."
Now this isnt too bad, I mean thats thier job, but it was ANOTHER company swales rep and my buddy had his verison shirt and name tag on.
Now even the customers behind my buddy are starting to laugh as the sales agent goes through his whole speach explaining plans, phones, savings and discoounts.
Now as an employee for this company NOT an aoutsourced agent, of course hes got the best plan out there and pays next to nothing for it and ended up w...
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This guy comes in complaining about his phone, and then asks if we have a charger for a different phone. He said he found it and has been using it.

I show him the charger and quote him a price. The he says sarcastically "Wow, for that price I can't afford not to buy it."

Then he asks me if I am an "Actual store" or a franchise. I tell him we are a franchise.

Then he asks me if I like working here. I say I enjoy my job alot more than the two and a half years I spent at a corporate store. He says I don't sound positive.

I ask him what exactly I said or did to make it seem like I didn't like my job. He had a feeling.

Would you like to buy this charger? So he does, takes it out of the pakaging, leaves that on my desk, and wit...
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So I just had this crabby middle aged lady come in with her sons wanting to upgrade 2 of her lines. I checked her eligibility and saw that she was currently eligible for 75.00 off those line, and on Dec. 1st would be eligible for full rebates.

Cust then proceeded to tell me that "the older guy" that works here told her that he was going to make an exception for her since she has been a "loyal" customer to us for 4 years.

So I asked her what the guys name was, and she didn't know. Then I asked her what the guy looked like, and she said that she didn't remember.

I told her in this location we only have one other guy working here and he is the manager and he left at 5, but would be in tomorrow from 1-9 if she would like to speak...
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Okay, customer on the phone... (that should tell you something right there) He says that USCC (customer service I'm assuming) told him that if he took his phone into any USCC agent that we had a computer program and equipment to download all the ringtones, pictures and other information off of his phone and onto a disc and that we shouldn't charge him more than $10 for the service.
Okay, I laughed out loud, because I am almost 100% positive that customer service (or any other USCC representative) did not tell him anything of the sort. 1st, as far as I know there isn't such a program, at least not one that USCC would recomend. 2nd, the UME doesn't take the ringtones or pics or anything besides the phone book out of the phone, and that's ...
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So just had a 13 yr old in here who knew more then my boss about phones and data devices... It was funny to listen to him correct my boss on things..lol...

but the weired part of my day was my first custy....This guy walks in and asks me to look and see if he has a previous account with an outstanding balance...so i ask for the wireless number...he doesn't know it..here's the twist...He was in jail when it was opened... 🤨 so he wants to open an account with us as well, so i ran his credit... of course comes up AR...so I spend about 35 mins on the phone with AR then get sent to the Fraud Department. Another 45 mins later Im finally able to tell the cust that he has a $500 deposit due to this "previous account mean the guy was in jail f...
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Yah...getting some overtime. Need the money but who doesnt?


Whats everyone up to on this lazy saturday?


Thank god alot of people dont call CEU on the weekends, too busy doing other things. the worst call I get is maybe acouple of plan changes so im just relaxing 😉

Me: Hello how are we doing today?

Custy: Good..Yourself...

Me:Excellent (thinking to myself.....this shouldnt be too bad) What can we do for you today?

Custy: I need a car plug for my phone here.

Me:What kind of phone?

Custy: The flat grey one (as he pulls it out of his pocket)

Me: Oh i see we have on for that right here..

Custy: how much

Me: 19.99 plus tax

Custy: Cant i get it any cheaper.

Me: Not here sorry.

Custy: Ill just go look at walmart

Me: okay but they just started making that type of charger not to long ago so it may be kinda hard to find it

Custy: So YOU cant give it to me any cheaper?

Me: Nope if i do i get fired.

Custy:So????

Me: SO!! ARE YOU GONNA PAY MY SALARY AND BILLS IF I DO...
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so my new opt manager dosnt not know his head from his ass...and i have to put a 500 word essay together today on why people should choose verizon wireless over other carriers....it sucks I have been here 2 years and I really dont care why....but if any of you have anything sarcastic to say it would be good too. 😁

thank god, going home to relax, post on the forums and play some world of warcraft, yes im a nerd. *sighs*


anyhow have a great weekend everyone! 🤤

A customer walks into the store and you do the polite thing and say "Hi, how are you doing today?" and they say "No thanks i'm just looking." I usually come back with "Well that's not what I asked, I said How are you today." Then they get all huffy and leave. I had a woman once who i ended up calling security on because of this. I said hi how are you and she said no thanks just looking, so i said well that's not what I asked. (this is where it gets good) she get's nasty with me and says "WHO THE HELL DO YOU THINK YOU ARE?" I looked at the b*%#@ like she had six heads and said "EXCUSE ME! You walked into MY store. I decided to be polite and ask you how you were doing. Now if you want to get nasty with me you can just leave." She hit me...
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