Shop Talk

hey im not too bright, how do you xsfr the data on the nokia

3 $500 deposits in 10 min. No one paid it. That was the 4th 5th and 6th of the day.I have -1 activation fro the day. Yes!!!!

Dear Esteemed Colleagues,

I am in need of your advice. I work retail sales for a cell phone company and have the coworker from HELL. All of us get along great except for the "one who shall remain nameless." None of us like her. I mean, it's not just that she's annoying, acts like she is in high school, constantly complains, and won't leave me alone even when I have my head buried in a book. The big deal is that SHE TOUCHES ME AND CALLS ME BY A PET NAME! NOBODY ELSE AT THE STORE TOUCHES ME OR CALLS ME ANYTHING BUT THE NAME MY MOM GAVE ME! It's not anything bad, just on the shoulder or the arm, but still. I don't think my wife or my girlfriend would like that! (Just kidding, I don't really have a girlfriend.) I have tried ignoring her, but...
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If I interuppted them on their lunch break.

If I went to their place of business and raised hell over $2.00.

If I threatened to call a lawyer because they stuck to their companys policys.

If I wasted 30 min of their time when they were at work by themselves and had a line.



Feel free to add to this.

Many years ago when I was working tech support for an internet service provider, I had a guy call in and ask me to help him get back online.
Now, we ran through the troubleshooting and found out it was nothign with the line or the service so the problem was in his computer itself. HIs computer was not reading the modem. Now this seemed to be a straight forward call and I was thinking I would get out of this easy. WRONG. After I told the cust his issue was with his modem, he wanted me help him fix that. I explained to him we do not do that he would have to talk to the makers of his computer and thats what set him off.
He went on for 20 minutes after that explaining how I was unwilling to help him and that I just wanted his money and di...
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My store opens up at 10 it is 10:04 right now. I got my first call at 9:40 when I pick up the phone this a hole says Finally I got somebody! I have been calling for hours. I said why didnt you just call customer care if it was that important. He didnt have an answer for that Ihate mornings. 😎

on hour 12 don't know if I can make it.
lame a$$ customers haven't made sh!t.

boss is callin askin why its slow.
Idk man. everyone has a phone bro!

Its hot as f*ck a/c is broke.
$7 an hour what a joke.

1 hour left don't know if i'll live.
No more blood or effort to give.

Is this phone free?
f*ck you get away from me!

Favorite type of mean, ranting customer?


(plz pick out of the choices given)



1.) Young, suave, punk teenage kid

2.) semi-adult, know-it-all, tech wiz adult?

3.) adult, mr. million dollar (in reality mom-and-pop store) adult business man/woman

4.) crazy, drunk, druggie, or any combination customer?

5.) Customers who think this is a sprint store (when its cingular, or its not the provider you work for)

6.) Rednecks (no offense to rednecks out there, but you know who you are)

7.) They shy, indecisive, want to know every plan and every detail of every phone and then not buy anything customer.

8.) OLD PEOPLE 😁

I just had this guy want to replace his phone, no problem there, but he's on vacation, has the addy to the hotel but not the zip code. He asks everyone what the zip code is, but he never calls the hotel to find out. He asks if I can find it and I tell him I can't cause I don't have access to the internet. He proceeds to curse me out like I stole something from him. Screaming that I better find a way to get the zip code cause he needs his phone so bad and it's uber important people can reach him. I'm like, if it meant so much why did you loose it? Of course I didn't say that I just gave him his three warnings and he hung up.
I was like dang, what am I the post office?

Stop thinking about the Legend of Zelda.

A customer in a mini van runs over the curb in front of my store. He gets out and waddles up to the door in his flip flops. He wants the free phone for adding a line to his plan. Our market hasn't had a free phone in over a year, which I informed him of.

"I just saw, a few minutes ago, lots of free phones."

"No."

He leaves.

I'm not a liar. I'm kind of a jerk. I dislike cheap people.

So I just started working at a call center... These stories kill me, and the ones you hear about you really think, NO THAT can't be true...WELL it happened...

Had a call--guy kept saying how he was not going to pay the bill...okay I think don't pay it, your bill your credit... And his accent could not be real, totally REDNECK... And hey I am originally from Texas so its all good but come on...

He then, NO KIDDING did not understand the pro-ration charge and thought even though he had his phone for a month he did not owe 40 dollars because he has four hundred minutes and only used 20... He really thinks he has that til he uses them all??? Wow, different eras I guesssss...

Hi james hope work is fun...hehe.
Phonescoop literally entert...
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i hate this.

me: hi how are you?

customer: July Damion (fictional name to hide the identity of ignorance in the flesh)

me: okay, what can i do for you today?

cust: 584-458-4587 (fictional number to hid the identity of ignorance in the flesh)

me: paying a bill are we?

cust: 584-458-4587, july damion

me: well what are we doing today?

cust: $60.00

me: okay

cust: paying a bill



WTF PPL....i tell ya the rain brings in the worst of our customer base.

STOP SNARLING AT ME! It's like 'let's be grouchy because of something completely unrelated' day and nobody bothered to tell me.

If it is can I get away with snarling and growling at people because my brother has been treating me like his personal maid? Never mind that they had nothing to do with his behavior. Seems fair if they're going to yell at me because they've been on the phone for "20 minutes" (which became 40 minutes after a five minute call) about every single thing I do.

"Why are we doing this, I already have service!"

"Well, sir, as I said before, I haven't got any access to your account so while you have service I can't see any of that info."

...

"I already know my phone works, hurry up."

"Well sir, I just...
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omg...muzak is going to kill me. we've been having set stations and we cannot change them...i swear it's the same tape they are playing everyday....help me.

So I'll start by explaining how we usually handle this stuff.

If you're going out of the country or something else is going on we allow you to suspend your line for 90 days at a time. It also suspends your contract however it allows you to not pay the full cost of your rate plan for up to three months and still be fulfilling your obligation and avoid the penalties for canceling service, and also lets you keep your number active. We charge 9.99 a month for a seasonal suspend.

I assume this is fairly standard practice, that a customer can do this but it's going to cost. If you're not under contract then largely you're paying to keep your phone number active and not have to re-activate everything when you get back.

But this guy was ...
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I got a much better job at another place as a supervisor....


I'm so happy i dont have to deal with sprint customers ANYMORE!!! ^_^


Wish me luck everyone

🤨 OMG people! Sometimes I just want to slap my custs. I mean, this is not a dating service, I am not here to try and pick anyone up, I don't think my bf would like that very much. If your just coming in here to hit on me turn around and go back out the door and try not to let it hit you on the way out, if your actually here to buy something then fine, ill help you but let me do my job, as much as i hate it, and get you oughta here so i can move on to the next cust.

had a customer who we were waiting for blackberry tech. support and he asked me if i knew ne good jokes.

As i was thinking of a clean one he just randomly said this:


The bible was originally titled "Chuck Norris and Friends"

Now me personally have mixed feelings on Chuck. Yes he is really over-hyped and now in hot topic stores (shrudders) but he is pretty good at martial arts and it takes a man to wear a freakin trenchcoat in texas weather.


anyhow thats besides the point, i thought it was funny, made me laugh and it made my day. anyhow know ne other chuck norris jokes? I'll list acouple of my favorites...

Chuck norris went to the virgin islands. they are now just the islands.

Chuck norris doesnt wear a condom because t...
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But I must say i still love it...
🤣

Two Muffins were baking in an oven.
One Muffin turns to the other Muffin and says
"Is it hot in here or is it just me?"
The other Muffin says "AAAHHHHH!! A TALKING MUFFIN!!!"

hehehehehehehe i don't know why i find that so funny 😁

Why do customers call to get help with their svc and when u try to help them they act like dick$.... BIRDWOMAN IS LOOKING GOOD TODAY.. Only a chosen few will know what i'm talking abot