Shop Talk

😈 😈 👿 👿 👿
ok , me a pretty leavel headed kind of guy , can deal with most situations ok without phisical or mental scars but this guy takes the cake . He comes in and asks for the cheapist nokia phone that he can put a sim card in , I look at the sim and tell him that all our pre paid ( therefore cheep ) are locked to an other carrier , and possiably he would be better going to that companys store ( oppisite mine 10 feet away , not kidding ). he replyed "is my money no f##king good you c##t and then spat in my face .
Me , stunned silence and a what the hell happened look on my face .
he turns around , grabs his girls freinds drink and for good measure throws it at me .
Me , still stunded silence bu...
(continues)

this will be my fourth post on this board in an hour, all of them have been ranting about customers.

Needless to say I am getting burnt out on dealing with these people everyday. It is making me crazy and it is showing at work. I had a customer tell me "You really look like you hate being here" earlier this week and I told her that I did. She is a nice lady that I have helped before and she gave me a little bit of advice. Regardless, I am still feeling very defeated and exhausted.

Answering the same stupid questions and dealing with the same complaints and crazy people has just worn me out.

The truth is I am looking for other employment opportunities. Ones that don't deal with retail stores and stupid customers. Unfortunatly...
(continues)

👀 😳 🤨 😕 👀

second time this guy called me today, looking for another co-worker that was never HERE today. He got the phone today, and just called me to ask how to power the phone off. I explained holding the button down a few seconds, watching the screen, making sure it was dark after that, etc.

"come again? I'm not sure I understand you."

🤨

Not sure how much dumber I could make it; to his defense, he's old, and doesn't need a cell phone. EVER. and my wonderful co-worker probably sold him a w315, the crappiest phone we currently sell, also the hardest phone for the elderly to use.

that's the most exciting thing I've had today, it's been DEAD here.

I am on a roll tonight.

Anyways, I work for at&t and have been with Cingular for 3 years running. Ever since this iPhone thing came up I have found myself getting defensive of my company when pundits are saying it was a bad idea for Apple to go with at&t for the iPhone because at&t sucks. They make it sound like Apple is this rag tag group of revolutionaries and at&t is the big bad corporation. If you want to talk about a company over-charging their customers look no further than Apple Inc. (having said that I am a mac user and an apple enthusiast)

A lot of these people are starting to sound like a lot of wireless customers we talk about on these boards. I'll give some examples.

A. The bloggers are talking about the required two...
(continues)

I cannot stand it when people think it is my and my company's responsibility to retrieve the information that is stored on the phone. 9 times out of 10 we can get your numbers off (which is a free courtesy we provide) but when we cannot it isn't our problem.

2 things:

1. It is your responsibility to back up any important information that is stored on the device. I don't care if you have to write down all 300 numbers in your phone book.

2. Other than phone numbers, a cell phone is not the best place to store information that is important. For example, I got ripped a new one for not being able to retrieve information off of a customers Treo when it was defective (it wasn't even the customers fault). I understood that the device wa...
(continues)

I am a retail rep, so I get to deal with these retards face to face.

Here is one thing that always bothers me. When a customer is going through a divorce/break-up and needs to straighten out their wireless situation. Whether it be doing a transfer of service so that the divorcee will have his or her line put on their own account, or if it is a guy/girl wanting a printout of text msgs that their wife/husband has been sending to see if they are cheating on them.

I always want to point out that your personal family issues are not my problem and i am under no obligation to break the policies of the company to catch your wife fooling around or to transfer your line off of an account without authorization from the account holder. These enc...
(continues)

i was helping a women with an upgrade and she wants to keep her really old plan...well i couldnt with the new phone....i was going through everything and she decided to call customer service form my phone to ask them if she had insurance...which she had something that didnt show up on my system. then the cs agent told her that they have plans for 300 min (which i dont have since im an indirect) the agent on me on the phone, wanting the info on the phone she was gonna get from me, and i said, is this going in your system and your credit, he said yes and i said then i cant help you. hes like shes right there why wouldnt you help her? im like, first of all, you stole my sell and second of all i cant sell a phone with out plan. i gave her ba...
(continues)

That it i suppose 😁

My store is running a promotion where we sent out a bunch of CLAs to people with the newspaper. If the CLA didn't fit their phone, they stop in and exchange it. For free. No cost to the customer, no agreement, no upgrade, no nothing. It's just advertising. Needless to say, we didn't have enough of the different CLAs to cover all of the people that came in for a charger. We have been ordering them and calling people in the order that they came in as we get CLAs for their phone. I just had one guy come in because he wanted to know if we had gotten a shipment of CLAs for his phone. We didn't. He says, "This is three weeks I've been waiting for this thing!" Even though the promotion started a week and a half ago. Why are you going to ...
(continues)

Rude to me

tell me you are in a hurry and I need to speed it up

Treat me like I am dumb

interrupt me

basically get on my nerves

You are being put on hold for the longest time.
Especially if you ask me to speed it up cuzz your in a hurry 👿

WHAT IS GOING ON WITH OUR YOUTH TODAY !!!!

I HAVE A SHOP IN CALIFORNIA, AND TWICE A DAY PEOPLE ASK ME FOR A JOB DRESSED IN:

CUT OFF SHIRTS
SHORTS
SANDALS
STREET CLOTHES (BAGGY, SHAT LIKE THAT, I MEAN I DRESS LIKE THAT AFTER WORK, BUT DAMN)
WITH THEIR MOMS (STILL DRESSED IN T SHIRT AND JEANS

HOW THE Fu$K AM I GONNA HIRE A SCAG OFF THE STREET W/ OUT A RESUME FOR A JOB THAT MAKES $30K OR MORE A YEAR...

THEY NEED A CLASS FOR ACTUALLY GOING TO A JOB INTERVIEW... MAYBE ITS JUST ME, BUT DO YOU ALL EVER SEE THIS??????????

I sell Verizon, T-Mobile, and Sprint. Do not, Do not ask me ANY questions about the iPhone!!!
Thank you 🤣

Customer called in. He said that he was given a new upgraded phone for his company yesterday for a line that was previously used by another employee. He said to me "The rep was gunna redo the voicebox thingy so I could use it but I don't think she done it right. People have been leaving voice things all day and I ain't done nothin' ta set it up."

Long story of misunderstanding short, he didn't realize that because the number hadn't changed, people could still leave messages...be them for him or the other guy that was using the line. Clueless...

Is there any web site in the world that allows you to place an order and then call in to cancel it? I was always under the impressing that once you said "Place Order" the order WAS SHIPPING. You can return it once it's there but you can't cancel.

I hate it when i am opening and all of my lights are off, my sign (on the door at eye level) says CLOSED and I am vaccuuming and someone comes in and is hit with shock when I say "I'm sorry but we dont open until 10"
They always say Oh and look around for a second before leaving. Retards

So I'm contentious today and get pretty annoyed when people interrupt me. In a call center they do it... A LOT.

They also ramble for ten minutes and don't give me a chance to answer their question... they need to shut their gab and listen...

So when a customer starts talking in the middle of what I am saying I shut my mouth completely and then wait about half a second after they are done before trying to repeat myself. If they keep cutting me off I keep letting the silence linger for a second after they are done. Once today I've actually said "Let me know when you are ready for me to answer. I don't want to interrupt you again." Which, unfortunately, I don't think she got.

But twice today I've had somebody say "You're breaking ...
(continues)

So honestly? I don't care if you're authorized as a user on the account! If you aren't on the Authorized Purchasers list I can't help you. That's the way this works. If that's a problem you need to get care on the line and fix it, not yell at me because you didn't have the foresight to have yourself put on the list... or maybe YOU AREN'T AUTHORIZED! Did that ever occur to you.

Business customers are such a pain in the arse. This woman kept arguing with me, the same thing over and over... well my daughter is on the account. Yes, I know that, ma'am, that doesn't mean she's an authorized purchaser, you have to add her through care.

Why do people think they can get a step ahead of us by saying things like "Well then add her now." Wh...
(continues)

We're slow but just fast enough that every time I get into my book ans start really reading somebody calls through so I can't actually get INTO it.

I'm tired an falling asleep at my desk...

My legs are killing me from the move and the 9 hours of cleaning that we did the next day...

AND the hot tub at our new apartment was being drained and refilled last night so I couldn't even soak my poor abused legs.

I'm ready to go home now.

Why do I always get fussed at for my co-worker breaking the rules?
We have a customer who comes in all the time with her car charger broken into pieces.
Everytime she comes in with it broken (without a box or receipt) my co-worker just gives her a new one.
This is against company policy.
She came in today expecting to get a new one and I would not do it for her without a box or receipt (besides it should not be exchanged anyway because it was customer abuse).
She then went off on me saying that I was the only one who would not exchange it for her and that I should care about my customers and do whatever it takes to keep them.
That was when I told her that I value my job more than making one customer happy and gave her the number ...
(continues)

The same lady comes in EVERY Monday morning with a problem. It's always, "My phone isn't working! Help!" Last week I had to teach her to use the power button. This week she'd locked her keypad (bar phone) and didn't know how to unlock it. Then she couldn't find her missed calls and after I showed her she swore she never checked her calls like that before.

Of course, before she left she asked, "Is all this in that little book that comes with the phone?" Yes ma'am, it is, but if you haven't read it in the two years you've already owned your phone you're not going to fool me into thinking you're going to read it now.