Shop Talk

IM SO HAPPY I COULD HARDLY CONTAIN MYSELF. I HAVE BEING VERBALLY ABUSE, DISCRIMINATED AGAINST, BEAT WITH A PHONE AND SCREAMED AT. I HAVE WORKED IN THIS INDUSTRY FOR THE LAST YEAR AND 9 MONTHS, IM MORE THAN BURNT OUT. I HAVE SEEN A SIDE OF HUMANITY I DID NOT KNOW EXISTED. I HAVE DEALT WITH PRETTY STUPID PEOPLE BEFORE IN OTHER INDUSTRIES, (MEDICAL,BEVERAGE,CLOTHING) but never like this. wireless industry customer really just deserve the award for:
1. most stupid
2. most rude
3. uninformed
4. uneducated
5. pathetic
6. sad
7. Did I mention most stupid.

I lost respect for people in general, regardless of race ,sex, economic status, education, and age.
most of them behave the same way.....

like while hungry animals.
my last day is...
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I just had a girl come in wanting the ULTIMATE VZW package. She wanted a new 5-line 6000 minute Family Share Select plan with Ringback tones and VCast on all five lines.

They wanted the LG 8300. Right now, those are buy one get one free after rebate. I went a step further and offered buy 2 and get 3 free after rebate (for those pondering the math...and extra phone free after rebate).

I didn't expect the credit to come back ok and when it did, I almost couldn't control my happiness. That's some good commission right there!

I'm set to go and the lady comes back with "So how come when my mom upgraded her line the other day, that phone was free and now you're saying its $100? I think you're trying to f**k me over." I mentioned ...
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Right now I work indirect...it bLOWs...
here is why:

10. the employee discount is shameful...
9. we are so limited as to what we can do
8. u always have to explain to the customer wtf it means
7. there are always a ridiculous amount of shady ppl in management
6. u don't get cool shirts or name tags 😢
5. they always want u to go out of your way to hustle ppl (like a crack dealer or something...)
4. the commission is no where NEAR as good as @ corporate
3. ur manager will at one point or another will screw you out of your commission
2. they are ALWAYS under staffed and you end up working slave hours
1. ur store looks bootleg.

I work indirect now... but as soon as the summer is over i will kiss this horrible place...
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What do all of you think about their new VCast TV??? never used it yet. Sprint has Live TV with about 20 or more channels..you can even rent a movie on Sprint, bizarre, huh.

Custy comes in yesterday to get the phone she has on her dads line put in her name... i inform her that we need him to fill out his half of a transfer of liability and we would need to make a copy of his ID... as per every tol ever... i tell her that he can go to ANY sprint corporate store to do this because they can fax us what we need because she mentioned he doesnt live around here...

so she says thats fine...

today... not more than ten minutes ago shes back looking for an upgrade... she is actually eledgible 😳 shocker...

she mentions the accout is in her name now because her dad did the tol over the phone with CC...

🤨

did i accidently explain this in spanish yesterday?

so i open the account she gives me the numbe...
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I am going to take the f$#ing muzak box throw it on the ground and piss on it.

So i had a lady that was waiting for her T mobile phone to be replaced by the manufacture. She comes in (high as a kite) and asks me to just give her a new phone. I said I can not do that without money, she said "I want it for FREE" of course I said " Im sorry maam, I cant do that" she said she just lost her 50 cents in the pay phone and rudly asked to use my landline (which was not working at the time...) I said it doesn't work, she said "well what are you good for then" What a hag.. Then she said can i use your cell phone, and i said "Im sorry maam, since you were rude, you can not" so as she was leaving i said in APU on the simpsons voice, "Thank you Come AGAIN"
What a hag....
Any of yall have any crazy customer stories?
Id like t...
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Obviously, I chose "starting a new thread".

Wireless industry or foodservice industry?

Ok, so I'm really friggin bored.

So I figured i'd try and bring back a game I used to play in the forums of old. It's called this or that.

Basically, this is how it works, You get two options (this or that), the first person to reply with one of the choices gets to pick the next question. You can ask anything, as long as it follows the format...

So... to start it off...

verizon or cingular

So did no one read that article? Is no one concerned about new phones for either CDMA or 3G for an indeterminate time?


I was just wondering....

This is in reference to a news article in phonescoop yesterday concerning Quaalcom. I don't do block quotes, but I'm sure it's on the front page.

Right. So. I'm driving to work, my store is located near a traffic circle in downtown. Usually my ride to work takes me through the circle, and right to my store... Not today.

Apparently, there is some sort of bullshit community event going on today. The cops have the circle blocked off completley for one block... Meaning of course, that the road my store is on, is currently closed.

I honestly cannot see how I'm going to do any business today. They have literally shut off traffic to this store...

had something replaced under warranty without actually having said item?

Is it just me... Or am I witnessing a daily recurrance of Murphy's Law.

I come into work at about 9:45 to open at 10:00..

I count the drawer, I walk around and make sure I have some phones to sell.. go outside and smoke a ciggerette, and come back inside.

I then proceed to sit around for the first hour or so... Then it happens.

Fedex, UPS, DHL, and the mail show up simultaniously. I start cracking open boxes and recieving inventory. Around the time I'm halfway through the second box... not one, but twelve customers walk in the door, all of them in a rush... except of course for the first one through the door.

That first customer through the door will undoubtedly have one of two problems.

1. I broke my phone, I need an ear...
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all of these are things ive heard after "i have a question" that arent questions... keep in mind... that this is the whole statment... they dont then in turn qualify it to make it a question... just "i have a question... (statment) 🤤"

... i have a sprint phone
... im eledgible for an upgrade
... i broke my phone...
... (reps name here) said i had insurance on this phone and i want it replaced
... this phone is a piece of crap
... i called yesterday and spoke to (rep)
... i want to pay a bill
... ive had this phone for two years
... i like the razr phone
... i need to get my phone fixed
... i want to upgrade

ok heres a hint people... if it soesnt start with who, what, when, where, why, how, does, do, or can... its prob...
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so i was talking to a customer about some accessories, when a guy comes up with a postcard for a hip hop show he was having. i took it, set it down, and went back to talking to my customer.

rapper☹️interrupting me) so are you going to make it to my show tonight?

me: (pause frustrated) im sorry i have plans. (turn back to my customer

rapper: well that was rude!

me: (stop talking, look at him) Rude? what was rude was you throwing a flyer in my face and interrupting while im trying to do business! now that was rude!

he just looked at me for a second and walked away.

go me!! 😁

"I want you to break my contract with Nextel, cover my breaking contract fee (that's what he called it), waive the activation fee, and get me a free phone, car charger, and case..."

🤣

you know the next thing that came out of his mouth... i don't even know why i'm bothering to type it...

"... if you don't, cingular will. It's up to you..."

🤣 🤣

Yesterday, the wife of a customer of mine came to the kiosk with her 10 year old daughter. The daughter had an LG 8300 w/chaperone...and she goes to a Catholic school. The wife was physically very upset because someone had sent he daughter a picture of a nekked black man with a johnson down to his knees...

Got a little chuckle...the mom didn't erase it from the phone...but I did.

Changed the number, needles to say.

I'm sure y'all have seen it before, but this just made my day yesterday.

Just curious, what temperature do you guys keep your stores? Mine's at a rather brisk 69*F right now...

this guy comes in to buy a clip for his dash then turns to me and says: I have an old razr can I trade it in here? And I'm like "umm...no. Were you upgrading or something?" and he says "no but I dropped it in the pool so could I just bring it in and exchange it and pay an inconvenience charge."
he didnt have insurace either apparently...

yeah if by inconvenience charge u mean retail for the phone...UGH!!!

Fire all your employees, submit your resignation, take the good employees with ya, and just tell your corporate hq to effin figure it out????????????????????

That's where Im at with my job right now......

Think it's time for a career change?