Shop Talk

Need some help with something.

I know you can send an MMS from email to your phone.

What is the email address of my phone?

I couldn't get an answer from the rep I spoke with at customer service. She had NO idea what I was talking about.

Anyone?

So... FedEx guy just shows up and drops off a box of 5 phones...

AWESOME! and I thought I was going to die of boredom before I had another customer! now I get to check in phones while I wait for someone to actually buy something!

Why the hell do people think that it's me personally making these rules? Or maybe they think I have a personal grudge against them... I don't know but it's not and I don't.

So yelling at me, and telling me that I've "Wasted half an hour of my time." does nothing but make you look like a prick. Additionally, you tool, we've been on the phone less than 5 minutes and there was no hold time (I can see these things.) so you need to get your watch checked, it is apparently broken.

The rules, actually, are there for your protection. Yes, I know it's inconvenient that we can't send the headset to your work because you don't have your work address on your account... but that's because there are so many dishonest bastards out there. Want to ...
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All because of a store rep. 😡
Take down my information all you want and get my supervisors name. I am following standard procedure so whatever 🙄

i hate that!!

WEIRD CUSTOMER OF THE DAY

i dont know if this guy tried to make me look retarted on purpose or what he was going for.

c-customer
m-me
r-customer service rep on the phone

c- hey! i'd like to cancel one of the lines on my family plan. it's my daughter's line and she doesnt use it anymore.

m- 🙄 ok, let me look up your account..

c- (interrupting).. my daughter is no longer with us anymore (sad face), ya know what i mean?

m- ☹️ oh im very sorry to hear that sir, let me call customer service and cancel that line out..(calls CS)...

r- so why exactly does the cust. want to cancel the line?

m-well the line is no longer in use, his daughter passed away.

r- oh, how horrible.. im sorry, let me get that started for you....
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Why the hell are there two, matching blue Lamborghini Gallardo's parked outside my store? I just walked up to the door and looked outside and there's $350,000+ worth of cars sitting there.

So I was working in Admin the other day and a customer care agent and I got to wade through a pretty interesting pile of customer stupidity.

I'll tell this as I picture it happened...

Our clever boy in question is clearly such a Luddite that he doesn't actually know how to use that fancy computer his son set up for him. He goes on it to play solitaire and look up the weather on that interweb thing. Today he's going to use it to upgrade (so he thinks) his BigPink phone. He's heard that he's entitled to a free phone every year (at least) and wants to get a good one. He's also heard (from the same cousin) that the Pearl is a good phone so that's what he deserves. He fires up the AOL icon and types in "BigPink" into the bar that comes...
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everyone who refers to any flat phone as the razr...

"can i see that lg razr?"

"what updates does this (sam 740) have from the original razr?"

arg!!

👿 👿 👿 👿 👿 👿
A father and son come in, have lg4400's, want to upgrade. want BT, cases, car chargers, VZNav, etc. I take them around, inform them of their NE2 benefits, show them our bundled accessory packages, talk about the benefits of the phones, tell them that the phones would be free today after rebates.

the father asks about the accessories, trying to squeeze "free" out of me. 👀 😡 👿 Then his son starts berating my informative dialogue, "what you're saying is, these are benefits that anyone coming in can get." YES... "thread title."

I think my deadpan response is improving by the day working here.

He goes on, "to keep us with Verizon."

me "who would you go with; N...
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Please do not park in front of my store when there are plenty of spots closer to the store you are actually going to...Also, do not get pissed when I go to my door and open it for you and you get embarassed that you have to tell me that you are going to cost cutters. Seriously I applaud you for walking the extra 10 steps but dont park in front my MY F***ING STORE.../rant

For those not firewalled...

http://www.foxnews.com/printer_friendly_story/0,3566 ... »

For those who are...

Michigan Man Fined for Using Coffee Shop's WiFi Network
Friday , June 01, 2007

By Sara Bonisteel

A Michigan man has been fined $400 and given 40 hours of community service for accessing an open wireless Internet connection outside a coffee shop. Under a little known state law against computer hackers, Sam Peterson II, of Cedar Springs, Mich., faced a felony charge after cops found him on March 27 sitting in front of the Re-Union Street Café in Sparta, Mich., surfing the Web from his brand-new laptop. Last week, Peterson chose to pay the fine instead as part of a jail-diversion program. "I think a lot of people...
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When you greet a customer, begin alking ten they finish their sentince to your coworker because their kiosk is cosr to the door and they are too f@@@ing lazy to walk 2 extra feet to yours.

Even better when your co worker has his own customer at that kiosk! I think you have to have a negative IQ to buy cellphones now...

I have to say, my level of "Give a Crap" Is pretty low at the moment.

It hasn't been an unusually busy, rough, or long day, I just don't care.

Actually, there's a reason... I just went back to full time. While I am eagerly anticipating my first full time pay-check (which will be well over twice my part time pay) I am apathetic about spending 40 hours a week in this chair. My butt is trying to expand to fill the seat.

I'm also moving into my new place on Saturday (Dear gods) and can't help thinking that working today is a Really Bad Idea, when I still have so much left to pack. (My boyfriend insists he's never seen anybody so ready for the move as me but all I can see is the stuff that ISN'T done yet.) I'll be so glad when it's n...
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I just talked to a custy, last name Chisum...
It was soooo hard not to laugh...

What names have you encountered that made you crack up?

I am in int'l provisoning, I just had another call that blew my mind!

CC Rep: He is getting a higher rate than he was 2 yrs ago.

Me: Where was he at the time?

CC Rep: Well, he's in Sacramento, but he was in North Carolina.

Me: I only deal with international issues.

CC Rep: That is international.

Me: No, international, outside of the United States. 😳

CC Rep: Oh, ok. bye. (and hung up)

I'm sure she felt brilliant at that point.

So, I've just dealt with my first "customer" today.

Woman walks in with her daughter, i'm betting she was about 9 or 10...

Me: Anything I can help you with today?

C: I'm looking for a phone, this one's 19.99 right?

Me: Yes, that phone is 19.99 with a new two year contract.

C: Oh, you don't have any phones I can buy without a contract?

Me: Well you can buy any phone without a contract, unfortunatley our cheapest phone without a contract is $150.00

C: Oh, I'm just looking for something she can play games on... Thanks!

Seriously... gameboy... used... 10 bucks...

I love customers who interrupt me during the legal text and tell me "Oh I know all that, you don't need to read that."

And I always say, Yes I do, they fire my butt if I don't...

But I just had a guy who argued with me about it and interrupted me so much that a legal text that, had he shut up and just zoned me out (like everybody does even if this information is IMPORTANT... why do you think we read it EVERY SINGLE CALL?) would have taken thirty seconds tops, took ten minutes to get through.

oamfc = old a$$ MF'in custy
j = john

(this didnt happen to me thank god...)

oamfc - im with sprint im thinking about switching to nexTEL (yeah he kept emphasizing the TEL part of it)
j - ok well which phone were you thinking about
c - i want the razr
j - nextel doesnt have a razr
c - are you telling me nexTEL has inferior technology...

😳
🙄

well yes... but it has nothing to do with them not carrying one of the most overhyped underpreforming phones ever created...

a person at another store just called me to ask if i'd sold one of the new phones we got in... i said yes... and he asked me what it came to with tax because their customer wants to know...

uummm... do you have a calculator? i don't freaking remember!