Shop Talk

This hot girl that works for my company is in playboy!!! That is awesome!!!

I have not had anytime today to log in...very crazy at work today...nonstop...12 phones out and 375 in features(wow)...im tired and im out in half n hour!!! 😎

I currently work for an indirect agent of Verizon. Due to recent changes in company rules and policies I don't intend to stay here long. However, due to an agreement I signed when I started, I can't working at VZW for at least 6 months after leaving here.

So, I went online and filled out a few applications. Within 2 days of filling them out I have 2 interviews with T-Mobile and 1 with Sprint.

Now, I've already done the interviews and been offered the jobs. I just need to figure out which one I want to take.

Any suggestions?

Any information about working for either carrier? Good or bad?

Oh, and they're both direct. If that helps.

I am not making this up.

"U as in out."
"L as in low"
"B as in Bee."
"E as in Eel"

And he used them all in the same email address.

Well, lets see. I've got an hour left and closing can't come soon enough.

All of my customers (all four of them), either wanted prepay minutes or new lines, I tried to run thier credit, and it all came up $400 deposits.

My fifth customer, did not speak english. Called COOS, got a translator. No social security card or drivers liscence. He said he'd be back. He won't be.

On my way to work today I stopped at Giant and used the coinstar machine to gather five bucks for gas. Put that in the tank, got here, I'm still on empty. Getting home tonight is going to be sketchy. Getting to work tomorrow is going to be even more fun...

And I haven't had a chance to get lunch either. Today sucks.

Lets hear some more hating on indirects

and any company who uses them as a sales tactic should be steered clear of.

So I'm closing today and my day has just started and right out of the shoot I get a woman screaming because she hasn't received her credit for a returned accessory.

My dept doesn't do refund! We never have, we never will, that's why we have an Administration department. If it were a phone order, Care would send them over to Admin right away, but nobody bothers to train the Care agents on the fact that Admin also handles accessories.

Somebody needs to train customer care so they stop calling us.

It gets old and the customers hate being transfered.

You need your own forum I can't keep up!

wow I just had a cust that would not listen to anything I said. Every complaint was fixed and they still kept say I'm canceling and going to V. I'm like WTF! That area is not roaming on the new plans. We have M2M on the new plans. You can change your plan without a contract resign. We have National Plans! ****ing listen to me and stop Whining!

over 9 hours left for me to sit in this store.....it better get busy and not just have people coming in asking me about the I phone

For the poor CS rep who just went WAY out of her way to help an old @sshole...

He came in complaining because three months ago his phone number was, "supposed to be switched from his work account to his personal account." A little probing revealed he'd never called in to have anything done, he just liked to complain. We put him on the phone with CS (because only they can complete a TOS/COFR) and it turns out the business account is actually a personal account under someone elses name, and his personal account wasn't under his name either.

The rep helped his sorry @ss out through all the b*tching and contacted the responsible parties so it could be authorized and completed, even though she didn't have to. He was a pain, and you were ...
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I hate customer just tells the custy to go to any store and they will replace your phone. And lie about when they are eligble for a upgrade. So when they come into the store all happy to get a phone and you look up their account and see that they have 17 months left in their contact. And you have to tell them that they cant get a upgrade that they have to buy a phone at full reatil cost. And they blow about that. well kiss my !#@. Your not getting a free ride. If you been paying for gas for your car for 20 years you think the gas company is going to give you a free tank Hell NO!!

syke. Just had a customer come in and open a new family talk plan. He didn't bitch. Neither did I. And I made money, wOOt.


Made ya look grantizzle. 😁

i had a customer come in and ask this:

he wants to take all of his call list and basically be able to stick it in a spreadsheet.

he would like to be able to keep track of calltimes,dates,call lengths, etc.

can anyone help me with this?

I just had a guy come in wanting to exchange phones. He did a BOGO deal with basic camera phones. At the same time, we offered a BOGO deal on higher end phones with extra features, but he didn't want to pay the extra money. I should also mention that I'm the only guy who works at my store and my regional manager happened to be standing by my desk visiting on rounds while this guy was in.

He now wants the higher end phones. He's had his current phones for 45 days. We have a 15 day exchange policy. On top of that, one of his phones looked like crap and the other had been obviously wet. He had also sent his rebates in so the barcodes were removed from the boxes. I explained to him the multitude of reasons why I wouldn't exchange his ...
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I am very happy that Verizon changed their upgrade policy, or at least allowed customers to upgrade earlier.

If you sign a 2 year agreement you would have to wait 22 months for the standard upgrade or NE2. Now you only have to wait 20 months. 22 months is too long to have a phone to get a good price. I hate people calling in and wanting the upgrade earlier than 22 months on a secondary line (as an outsourcer I can't do anything about that).

I hope Sprint is soon to follow (I want a new phone at a good price ALREADY)!

Is there any way to get numbers off a sim card that it says has an error on it or is there anyway to clean it or make it work in some way? 🤭

So I'm sitten here.
And the phone rings right about the same time I see a little old lady eyeing my kiosk. I think nothing of her and answer the phone.
apparently this is a prank call, because no one is there when I finish my greeting.
But the whole time I'm saying "Hellloooo" into the phone, the old lady stares at me till I finally hang up and ask her if there is anything I can help her with.

Ya know what she does?

She says "OH! I wish I could afford it!" And walks away.
And, as she was walking away, I noticed poopy stains on her bum. Poor old lady. 😢

customer comes in, perplexed, with the phone mentioned above, and a music kit. He opens the MICRO-SD SLOT, and asks me how in the world the data cable is supposed to be plugged into it.

👀 👀 👀 😳

I held back my laughter, and tilted my head, so he wouldn't see my huge smile.

THANKFULLY, he didn't have or need the extra storage, and he recognized his idiocy.

THANKFULLY.

🤣