Shop Talk

I guess I'm having one of those days. I haven'
t had one of these since I started this particular job... So far my day went like this.

1. Drove to pick up paycheck. More than I expected. Awesome. Must travel to bank at some point and take care of depositing that.

So I closed the store for 5 minutes, walked down the street to my bank. My account has been in the red for a wee bit and I was about to correct it. Unfortunatley, since my account is overdrawn, they can't take a payroll check, it has to be certified or cash. Great.

2. Came back to store. Took a few customers. Computer locks up, no big deal. Reboot it and well, lets see, I've lost some of the paperwork I need send out when I close... Wonderful. At least I remember ...
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Junk Mail Happens. It's a part of daily life. Companies who send this rubbish out pay large amounts of money to get your information like your address, and phone number so that they can contact you to solicit to you.

It Happens.

It sucks.

It's Life.

Get Used to It.

But this woman, with whom I just spent a DELIGHTFUL 🙄 twenty minutes speaking, was loosing her mind.

The call started...

"Thank you for calling BigPink, where everything is Pink, my name is Niki, may I have your name please?"

"I am Marsha Bradey of 11122 Crookburylane in Stupidsville Alabama, zip code 11122* and I want to know why you would send me your flyer!"

Well it turns she received a flier with somebody else's name on it at her house and ap...
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Activations, more to the point. I was doing an activation, and my system froze up. Called it in, and bam. Apparently, someone opened an old, written off account with her social. I had to send her to a corporate store to straighten it out, I couldn't just fax anything in. 👿 Then, I find out that they set up her new phones. WTF?! I know it has to suck just fixing a mess, but that was my sale that I worked for. I would have gladly fixed it for her, but no. My hands were tied and I had to send her there. Time for a new job.

I now understand why some of you guys that work in a kiosk hate it.

90% of the traffic is "just looking" or has a question about the service. Even with my sales game on full force, it seems futile. Not to mention, I have no idea where anything is in this place. Nobody told me anything. Makes it harder when you aren't sure where to find what an actual BUYING customer asks for.

Grr... 👿 😈 👿

So we give our names in our intro, and while I certainly don't mind if you use it after the 18th time it stops being friendly and starts being creepy.

This guy keeps saying "Nikoletta? Nikoletta?" over and over.

"No problem miss Nikoletta, that's 1111 Nikoletta." GRRRR

So this is a new one, even for me.

I had a customer call in because the insurance company denied her claim to replace her stolen phone. The rep she spoke with told her that it was never activated, and therefore they couldn't cover it.

WHAT?! 😳 😳 😳

So I proceed to pull up her account. I can see that her most recent phone (which happened to come from the insurance company) had been activated on 5/29 and used through the 7th of June.

🤨

Well they would have to catch me.

My keyboard is in pieces on my desk... it was DISGUSTING! I am cleaning the keys with sanitizer and underneath and THEN I will put it back together.

I can always blame the Crazy that is in my head if they get really cranky. I am so proud of myself though, look, a keyboard that I am willing to touch!

#1

I friggen hate 3 party web sites... loathe and despise them. I also hate, loathe, and despise google/yahoo/aol/msn or any other search site.

These computer illiterates twits go on their computer (that they shouldn't have at all, the poor computer.) go on and type "Tmobile" into the search engined and pick the first link and choose that and think they're ordering from us.

Then when we searched we realized that they were ordering a line of service, not an accessory, they were trying to order at some web site and got a restricted account type because of the guy's credit. They didn't actually bother to read the web site and realize that it didn't go through.

So now we're placing the order, after 20 minutes of trying to figure ou...
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c - i need you to look at my phone it doesnt work

m - well we arent a repair center but seeing as how it isnt busy ill at least take a quick look to see if its just a battery issue or something that i can handle... whats it doing

c - it malfunctioned...

m - well more specifically... shutting itself off dropping calls...

c - ... it malfunctioned really bad...

🤨

Me: Are you still using the Samsung X497?

Cust: Stem cell? What?

Me: SAM SUNG. Is that the kind of phone you have?

So I am one of those who likes the cellular industry enough to want to stay in it. What I don't like is the retail side. I am trying to get over to the network side as a cellular technician. Just wondering if anyone else out there is in a similar position and what course of action you are taking.

This guy just came in wanting a new phone because he broke his. I could get him an early upgrade and get promotional price, but he wouldn't be eligible for NE2 until January of 2008. I ask what phone he wanted.

He wanted the Razr. It would be $49.99 after rebate. I hate the whole "after rebate" thing too, but when I explain prices, I tell them the in-store price and the fact that they get $50 back.

He said "I want a free phone". I showed him a basic non-camera phone that would be free. He didn't want it. There are a few other phones that VZW is giving away right now because they're getting rid of the model. I showed him options of what I could get in. He insisted on the Razr. He insisted that it cost him $50 with NO TAX s...
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I hate it when customers ASK for your individual hours and after you write them down, they come in on your DAY OFF and tell a coworker that you promised something you NEVER promised.

Then the coworker is stuck calling the customer on their BS lie. People suck.

I will NOT sell a RAZR, KRZR, and I try like hell not to sell any Q's.

They seriously are, the biggest piles of shiat that has ever been loosed on the planet. Yea, no.. I LOVE having my charge port on my Q go about about every other week, I truly love my key latency to be SO high, that I dial 33 in my speed dial instead of 3 because I didnt realize that I needed to wait a week and a half for the phone to realize I dialed 3. I could make a turkey sandwich in the time it takes me to find something in the menu of these damned things.

On top of that, a guy came into the store today and his Q had actually DOWNGRADED when he did the software update.

Jeebus I hate those damn devices

k so the upstage can "multitask". if your listening to music you have the option to "hide" the sprint music store and do other things like, text, browse the web for sharks with lazer beams attached to there heads, stuff like that.
Can the ic902 do the same???????

Ok, this guy comes in and wants to cancel. I can't do that in the store, so I tell him to call customer service to do it. He says a few profane words and refuses to talk to anyone from customer service. So I call for him, while I'm talking to the retention girl he tries to convince the customers in the store that sprint is the devil and will give your babies terminal illnesses and such slander that it starts to become apparent that this guy is out of his gourd. I get his final balance and pay his final bill, as he leaves he tells me to "$()

I'm curious, what do y'all do for stress relief? Personally, I take all of the old brick phone people turn in and use them for target practice!


I love seeing what a 44 magnum can do to a zack morris phone...........





😛

I had an old guy come in yesterday, I'd been talking to his granddaughter or daughter on the phone all day trying to get him a new phone cause he lost his.

So we talk about it and pick out the phone that will be best and the granddaughter said she would send him up here.

So we get everything done, and as he's leaving he says to me "I never have anyone treat me nice, especially as nice as you have been. Can I have your card, I want to send you something" so i'm like ok. He owns a fruit basket company and he told me cherries were coming in and that i should expect some.

So, just wondering, are there any customers out there that, instead of pissing you off, make you day better?

Occasionally, since I work for Verizon, I get questions about their landline service. There's absolutely nothing I can do with landlines, but some people refuse to believe me. This one takes the cake.

A man comes in this morning wanting to pay his home phone bill. I can't do it, so I tell him where he can. He proceeds to rant and rave for five minutes about how I need to get on the phone and straighten Verizon out because they've been jerking him around, charging too much, etc. I tell him at least 3 times there's nothing I can do, he has to call them. He holds up some random brochure he found somewhere and tells me "it's all in here, you can do it, you just won't, I know the truth...". He then goes up to each of my coworkers and te...
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Who doesn't carry an ID with them when they're trying to get a cell phone, let alone anywhere they go.

C'mon people, yer killin' me.